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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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111 results found

  1. While running a sale transaction, after the merchant copy receipt prints, the final step of completing the transaction, the Clover Flex screen will display the customer copy receipt prompt. The merchant is given a choice between print, email, and text. At the bottom of this screen, there are two options "Void Transaction" (in red) and "Done" (in green).

    The complaint is with the placement of the "Void Transaction" option right next to the "Done" option. There is almost no need for a "Void Transaction" option to be on this final screen. Rarely does a merchant need to immediately void a…

    14 votes

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    1 comment  ·  Voids  ·  Admin →
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  2. 11 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello,

    This enhancement has been released. A specific entitlement must be enabled through Fiserv, and it will also need to be enabled in the Setup application. 

    Thanks, 
    Clover Product

  3. 11 votes

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    Completed  ·  0 comments  ·  Invoicing  ·  Admin →
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  4. We have many recurring payments, in different dates. Instead of having to login every day to check, it would be nice to have a sales receipt sent via email to the the CLOVER account owner, and not only to the customer.

    10 votes

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  5. We need to be able to take partial refunds. This is very important in retail sites since we have customers only returning certain items on their receipts. We called customer services and they said we could only do full refunds or we have to fake a new transaction with the items they are returning to get a total and than do a manual refunds for that amount. We than have to manually adjust our inventory. There has to be a better way. We should be able to choose the item that they are returning and only refund that amount and…

    10 votes

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  6. Merchant wanted gateway link for customers to make online payments to merchant

    10 votes

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    Completed  ·  Leif Borden responded

    Clover Invoicing is a tool that is part of Virtual Terminal that allows you to send an email with a link requesting payment from a customer.

  7. The Merchant would like to be able to view a report or list of invoices that have been sent from virtual terminal but not yet been paid.

    9 votes

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  8. For the virtual terminal send invoice option, I would like to see a report for the invoices we sent out (daily, weekly, monthly, yearly timeframes). Also,
    I would like to see invoices paid in report form. It would help with determining if we collect more money by invoices vs over the counter and phone payments.

    9 votes

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  9. • Recurring invoicing for existing customers
    • The ability to see all invoices and their payment status in one dashboard or filter.
    • The ability to select customers from a drop down menu when sending an invoice (to avoid having to manually type in the customer information every time you set up an invoice).
    • The customers tab does not merge the same customer under one customer line. Instead it repeats the same customer information repeatedly. It would be great to input customers into the platform and then select the customer to see all the invoices and payments received in…

    9 votes

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    Completed  ·  0 comments  ·  Admin →
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  10. Make the Void Report (and the Void Function) Useful!

    While I'm glad we finally have a report that logs all Voids, we still need major Void and Void report upgrades:
    1. Logging a void is helpful, but owners and managers need to know WHY something was voided. We need to be able to create and assign Void reasons or codes, ESPECIALLY for restaurants.
    2. The current VOID function is almost worthless, because it ONLY works immediately after a payment has been made. Virtually all major competing POS systems and credit card terminals allow voiding of items and payments up until…

    8 votes

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  11. must have the option to void the sale before the batch send out on the end of the day. very important.

    8 votes

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    Completed  ·  1 comment  ·  Voids  ·  Admin →
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  12. 1- be able to refund EBT transactions
    2 EBT swipe should indicate if duplicate card

    8 votes

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    It is now possible to refund EBT SNAP transactions back to the card. EBT Cash transactions can be refunded in cash, but US Government rules prohibit them from being refunded to the EBT card.

  13. When generating an invoice through virtual terminal, there needs to be a simple way to identify the invoices. Could be a new order type or just some label in the order list that says "invoice" or "virtual invoice."

    7 votes

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  14. 6 votes

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  15. I send a lot of invoices from the virtual terminal and usually all get paid right away but there should be a way to see if one wasn't paid and if I need to follow up with the customer. I think this would be a great add on so we are confident sending invoices knowing we have a confirmation it was paid or not.

    6 votes

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  16. Per Clover support, invoices have a 180 period before expiration. It would be really helpful to add the ability to send a notification/email to the customer if the invoice is still unpaid within that time. Even if it's just resending the same invoice link.

    6 votes

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  17. Once an invoice is paid, have an email notification sent to merchant to let them know it is paid. Otherwise they have to constantly check their batch/transactions. This would make it much easier to keep track of open invoices and reconcile.

    6 votes

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    Completed  ·  Leif Borden responded

    By default all paid invoices receive an email to the owner of the clover account

  18. When a transaction is cancelled or backed out of, the terminal should read "transaction cancelled" instead of "all done" as the message is the same after a sale is completed so merchants are complaining they wouldn't know if the cardholder backed out of the sale when passed the terminal without verifying the "transactions" app after each sale

    6 votes

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  19. Add the ability to process partial refunds on the Clover Web Dashboard.

    6 votes

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  20. Merchants want the ability to add taxes when sending invoices on the Virtual Terminal

    5 votes

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    0 comments  ·  Taxes  ·  Admin →
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