Allow Cancelation of an Invoice without notifying the customer (for payment received via check or other)
When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if they still owe money or if their payment has not been received. It would save a good amount of back and forth along with customer confusion if I could cancel the invoice request without sending them an email telling them I have done so.
Kevin Cormier
shared this idea
Hello,
This will be available in a future release.
Thanks,
Clover Product
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Choice Payment Solutions commented
flagging invoicing as "Paid" if customer chooses to pay via another method... Eg- E-transfer