Get the reason for failed transactions on dashboard.
When a payment fails the merchants want to see why it failed with detail.
7
votes
Eduardo Hernandez
shared this idea
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Michael Bennett
commented
Please add the ability to see the reason code for why transactions are being declined in the system. Right now the "Result" section shows only approved or failed and calling the support number is no help as they cannot see the reason code either. This makes it difficult to troubleshoot why a transaction may be failing.
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Sal Ramli
commented
Have had several requests from merchants to be able to view decline reasons on the dashboard when it says payment failed without needing to access business track.