224 results found
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Offline Payments in Canada
We need to be able to process payments offline in Canada too! 🇨🇦 Roger's network was down on Sunday so that meant no data or wifi. We lost hundreds of dollars by only being able to take cash . Please fix this now!
1 vote -
Please add force authorizaion to vertual terminal.
Please add feature to process force authorization transactions where the customers bank give a code that is added while processing the credit card payment. we have GSA orders payments to process and it requires the level 2 and sometimes the force authorization.
1 vote -
Allowing the service charge to print on merchant and customer payment receipt.
Service Charge Printed on Merchant & Customer Receipts, I had a BC that called in and requested that the service charge be displayed on both receipts and not just the second printed copy. The first receipt displays total tax and the second receipt shows service charge, the BC is requesting this as to promote full transparency. Apparently the service charge was added from the tax and fees section.
1 vote -
ACH
just tried a ACH transaction and had to fill out the address twice and the Apt, Suite, etc field was required, but didn't apply to my address. Would make sense to have a check box stating customer and billing info is the same. And, the Apt, Suite, etc field is not required.
1 vote -
pay buttons/qr codes
It would be nice to have a "note" line on the pay/donate buttons on the customer facing side for the payer/donator to put a quick note in.
1 vote -
CC processing fee
Have a line Item CC processing fee, just like the Mi. tax line. and also create the ability to remove the charge if the customer pays cash
1 vote -
Allow taxes to be added to payment links
The merchant would like to have their taxes be applied to transactions processed through the payment links.
1 vote
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
For a more feature-rich payment integration, we would recommend using our Hosted Checkout solution which could include tax calculations. Our Payment Links product is meant to be a simple and quick way to accept payments online.
Thank you,
Clover Product
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Enable Categories display for NEW Clover Go app
Currently the New Clover Go app displays the new sale screen by Items only. If you want to filter the items by a category you have the ability to select the "categories" option in the top left corner and it will filter out the items to only the items in that particular category.
It would be very helpful if there was a setting option in the Clover Go app to change the sale screen display to a category view. Just as it was on the G1 app before. That way, instead of the merchant viewing all their items and then…
1 vote -
Payment link should categorize income
Payment links should be able to categorize payments coming in. By it not categorizing the payments it makes all reporting functions in the POS null in void as all online payments made just get thrown into uncategorized and then cannot be changed. We run a business that is not a restaurant and the payment links are not a benefit as you loose track of all income if you take any online payments. It is also very inconvenient for our customers not to be able to make payments online with clover.
1 vote -
Clover go g2 skip zip code
Allow the option to do enter country code/phone number or skip on clover go g2. Clover go g1 is being phased out and the option is not availed on the g2 app.
1 vote -
REMOVE SERVICE CHARGE AUTOMATIC DISCLOSURE
Remove the automatic BOLD disclosure of the service charge on the bill.
This should be an option if the merchant wants it disclosed on the bill. This causes less tipping for servers in clover dining
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Allow an option to backdate transactions
Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.
1 voteHello,
Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?
Thanks,
Clover Product
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Remove the Cancel button for contactless payments
On the Flex, there is a cancel button while the transaction is being processed only for contactless payments. This cancel button does not appear for any other transaction type such as EMV chip. Would like to have this cancel button removed for contactless payments.
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. We expect the Cancel button to be present for all card-based payments on all devices. If it's not, please reply here or reach out to Clover support.
Best,
Clover Product -
Dynamic Currency For Virtual Terminal
The merchant would like the ability to accept dynamic currency without the use of hardware. No workaround available workaround at this time. Also, make the feature available for use with card holders other than Visa and Mastercard
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. There are no supporting products that we could integrate into the VT to support this use-case at this time.
Best,
Clover Product
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Clover Dining: Add incremental authorizations
Currently, Clover Dining offers pre-auth for bar tabs, but if the pre-auth is greater than the order total, we have to pre-auth the card again to increment the pre-auth. Authorizations app has this functionality and better yet, once a card is pre-authorized, we can increment it without card present because the authorization is already saved, but it's no help because we need to manage out tabs and tables through Clover Dining.
1 vote -
Make it so that MacOS autofill of credit card info actually works
Make it so that MacOS autofill of credit card info actually works
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
Back Button during manual entry
On the flex device, if a CVV is input incorrectly the entire transaction must be restarted.
Rather than retyping the entire credit card number again it would make sense to have a back button, and the clear button seems to be perfect for this. When the data is cleared from press 1, pressing clear a 2nd time should return you to the previous screen.
Similarly, when a manual entry is declined it would be nice to have the data still in place for a second attempt but with the option to edit the price.
Customers declined often pay a lesser…
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. Holding onto this data would be a security concern that we cannot accomodate.
Best,
Clover Product -
Manual Card Entry Button, needed back but as an Option on Individual Profiles
Bring back the Manual Card Entry button. Otherwise make the button optional so that we can turn it on for staff profiles as desired.
I understand the type of fraud we are avoiding by not having the button customer facing. But it should be optional at the management level. In our location all sales are manual entry so this change has caused several additional steps per transaction and will require some light but unnecessary staff retraining, then will continue to waste time per transaction with new steps every single time.
TLDR: Bring back manual card entry, but as an option…
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. Our position is that customers must never have the option to type their own card.
If merchants require manual entry on your Flex, you can use the phone sale app. If using the Register app, you can use the Mail/Phone Order button when selecting a payment method.
Best,
Clover Product -
Unit price needed on customer receipt for customer & clerk reference
Unit price needed on customer receipt. Example: 3 bulbs @ $3.98 CA $11.94.
1 vote -
ebt split payments
Are you guys working on ebt split payment options?
we need a column in the price book/ inventory.exl that has ebt yes /no optionthen we need the system to understand when we choose EBT payment option it only allowa items that have the Y in the ebt column to be used and it should promept for next form of payment on remainer items left of the order.
this is a must have feature if you want us to tell people we like clover.
At this point if any of my colleagues ask me i have to say NO cause…
1 vote
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