224 results found
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could we calculate Service charges with cash settlement on the shift app
could we calculate Service charges with cash settlement on the shift app
2 votes -
service charge
The service charge should not be in the net sales at the top of the sales overview report that we print at the register to reconcile our register. Our expected deposit is off on the days we have a service charge because that money goes directly to the staff member who had the service charge on their ticket. Example: Expected Deposit -313.35. Register is -751.75 after physical count. Service Charge of -438.40. Add the two together equals -751.75. Should show on bottom line.
2 votes -
QR CODES
On our new firework products, there are QR codes located next to barcodes. The clover system will scan the QR code. We suffered an estimated loss of $28k due to this issue. When the item is scanned it sound like the item was rung up when in fact it was not and only a very small brief error message at the bottom of the screen appears. We had no idea that clover unit could scan QR codes, and this issue was not discovered until after our season was closed. My suggestion is that clover needs to push a system wide…
2 votes -
Option to disallow fallback transaction processing
MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…2 votes -
easier view for paying by "guest"
option to be able to view guests tickets easier and to pay by guest easier. it can be confused and many times staff hits split by item or they hit the ALL instead of guest number, the format is ****** to many mistakes.
2 votes -
Build a PAY IN / PAY OUT button directly into Clover
You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.
2 votesHello,
This feature is under review.
Thanks,
Clover Product
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Cash benefits
Apply an option to check the balance of Cash Benefits in the EBT payment method
2 votes -
Itemize merchant copy of payment receipt
On the Station Pro, when the merchant copy of the receipt is printed for the customer to sign, it only shows the total of the bill. Previously the merchant copy of the receipt would be itemized to show the individual items that were order and the cost of each item. Is there anyway this can be brought back?
2 votes -
Enable "Skip and Print" on Clover Station Pro in QSR Mode.
Today Restaurants aren't either QSR or Full Service. There are many that are both. In the Clover Station with Customer Facing Mini configuration in QSR Saas, you can "Skip and Print" a card payment receipt with a tip and signature line for the times payment is made at the table instead of the Mini at the counter. In these cases, the tip is edited from the amount indicated on the receipt by the customer. In essence a combination of both counter and table payment options on the same device. This feature is not available in the Clover Station Pro configuration…
2 votes -
have all payment option available per guest
Have the payment options per guest available. Discount, split pay, etc.
* Once guest 1 checks out ability to add to other guest order.2 votes -
Group Transactions between Debit and Credit
Cards shoupld be groued by Credit or Debit Card. If they are debit, regardless of if it is Visa, Mastercard, etc. it should be grouped as Debit Cards. Credit Cards should be grouped by card type. The rates are different in some cases when it is ran as debit or credit.
2 votes -
Edit the amount that was pre-authorized
instead of having to ask the caller for their card again the client would like to be able to edit they amount that was originally pre-authorized in the authorizations app
2 votes -
EDIT PARTIAL PAYMENTS
When payment is partially paid, admins can be able to remove items that wasn't paid
2 votes -
2 votes
Waiting to hear the business reason for this request.
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2 votesAdminKevin Nathan (Admin, Clover) responded
Apologies for the delayed response.
This can be done today. Build an order with items in register, tap Pay, then tap Mail/Phone Order. Merchants may need to enable manual entry in their settings.
Best,
Clover Product
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payment links
I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.
1 vote -
Deposit for professional services
Salon's as a professional service, collect deposits for the ability to charge in advance and credit the subtotal so that they are not any no shows. if the customer does not show up they charge the deposit
1 vote -
Surcharge Fee and Non-Surcharge Total on Order Receipts
PLEASE UPDATE SO WE ARE CALIFORNIA LAW (SB 478) COMPLIANT which took effect July 1, 2024.
Our clinic charges 3% to credit card charges but not Debit or Cash. We would like to be able to print out order receipts that show the customer the different prices between paying with Credit or Cash/Debit, so they see their options and make their decision. Instead of only seeing the 3% fee on the payment receipt once its already been charged to the customer.
PLEASE UPDATE ASAP Submitted 10/11/24
1 vote -
interac surcharge
I recently changed from a 3rd party app in Clover to Clover's built-in surcharge functionality for interac and credit transactions. The credit portion works perfectly, the surcharge is always charged on credit transitions (tap or not). HOWEVER, your interac functionality is faulty! It will not charge the surcharge on tap transactions, it only charges on transactions where the customer inserts their card. This is a bug in my mind! Why would we not want surcharge applied to all interac transactions? The 3rd party app did so, so it's not a interac rule. It's clearly a bug in your software. Please…
1 vote -
Customer should not have control to switch to EBT
Customer can easily click on more options and switch to EBT and pay with EBT even if they purchased items like liquor
1 vote
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