150 results found
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Clover online ordering categories need to be able to hide
We would like the ability to hide specific categories. There are categories I would like available on pos but not online
1 vote -
Order fulfillment
It would be good to add flags to orders that have multiple available settings. Sure, Open and Closed are nice but that doesn't assist someone fulfilling orders keep up with the orders already picked up when all online orders come in paid in full and closed. A separate column for that flag would be good and to make the multiple options be configurable by the merchant would be nice. The ability to then filter based on this status is key. Also, the Orders Screen really would benefit from having a field for searching based on customer name, phone, or email…
1 vote -
Scan to Pay for Android User
We found out scan to pay feature works only for Apple device at this moment.
The problem is there are a lot of people using android too.
Could you please develop that feature for android user?1 vote -
Online Ordering Option Needed
Merchant request to have an option to add a specific schedule to certain items during the day through Online Ordering. There are specific items that should be available in a exact time in the day. Example: Breakfast, lunch...
1 vote -
Food Truck Online Ordering
I have a mobile food truck. Like to using the online ordering but when I change locations and activate the online ordering it is a hassle to manually changing the location every time I am serving for that day. Can a pop up be created for my location service for online ordering ? Even if you can create a Headline on the web address for" online ordering location or we are serving at .... " where I could manually type the address for where I am serving for orders to be picked up would be lot better than changing original…
1 vote -
online tip option
Currently the tip Name for online ordering is the Merchants name. As you may know legally the owner can not take the tips for themselves. So for the tips left on the online ordering, it should have an option to change the name to the employee or host that is taking care of the In store pickup not the owners name. Please add the option to change the name for online ordering tips.
2 votes -
Ability to Adjust Delivery Specific Hours
There should be a separate option from online hours. Delivery hours should be different than clover website pickup hours.
2 votes -
Option to Delete Cancelled Online Orders
Currently, if a customer goes to Clover online ordering and cancels the order, the $0.00 order ticket will stuck in the order app and cannot be deleted, which is cluttering the list. Please add an option to delete or archive these cancelled orders from the orders app.
4 votes -
Marketplace Tax for Online Ordering Partners
In several states, Online merchants such as Doordash, Ubereats, and Grubhub, have to collect tax and pay it directly to the state, without that tax collected going to the restaurant.
Right now, under the current iteration of the integrations with Doordash, Grubhub, and Ubereats, the taxes on those orders are bundled with the default sales tax set for the restaurant. This makes it difficult to differentiate what revenue and what tax is from Online Partners and which one is from the restaurant or direct-online-ordering with the restaurant.
The Clover Help file on "Track Taxes on Sales" (https://www.clover.com/en-US/help/track-taxes-on-sales) mentions:
…
1 vote -
notify customer when order is ready
Hi, we are using clover online ordering app. Right now, there is not any functionality where we can click once order is ready to notify customer. You guys are already using similar kind of functionality to text customer receipt. Just put another button where it should say your order is ready. Thanks.
7 votes -
Refunding Online Orders Should Closeout Order Not Enter Pending Status
When refunding online order through a device it puts the order status to "Pending"/"Open". After refunding online order this should enter a close status. Only way for merchants to correct is to go through Dashboard and "Delete" order as they cannot delete from device.
1 vote -
Special instructions missing - Doordash, Uber Eats, Grub Hub
Special instructions do not appear on order receipts for online orders placed through Doordash, Uber Eats, Grub Hub.
1 vote -
1 vote
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Clover Online Ordering to support location selection.
I have franchise restaurants with multiple locations. With Clover Online ordering, it doesn't support location selections. Also Clover banner should be removed from online ordering. Just like Square, they have paid version vs free version, with paid version banner is removed. Clover need to implement these features for Franchise business.
1 vote -
Online Ordering: Ability to turn off "+ Special Instructions"
Online Ordering: Ability to turn off "+ Special Instructions". Currently we must allow customers to add special instructions to each item they order. Customers consistently place charge items in the field such as "Add Cheese" or "Add Grilled Onions". We need to be able to disable this action if we want to.
1 vote -
Alerts and Auto printed receipts for Online Order integration with Uber Eats
Currently when we get an online order from the UberEats/GrubHub integrations with the POS, it doesn't make any sound or auto print a receipt at the front register. We have no way of knowing when we receive a delivery order.
1 vote -
Extend food preparation time
Please extend the food preparation time to 24 hrs. or longer. As a bakery, we need longer times to prep cakes, etc...
1 vote -
Required selections for certain items
We have items that are specific to one size of sandwich that we offer, however, people can choose something other than what is required/allowed. For example, any sandwich can be made into a salad or a wrap but only the regular size sandwich. People right now can choose small or large even though they should only be selecting regular. This also happens with gluten free bread choices when it should only be regular or large and people select small but pay for regular or large gluten free bread.
1 vote -
Add 15 minute increments
Instead of having only 30 minute increments for online ordering to be available, shorten it to 15 minutes. In order to allow people to order for when we open, they can actually order up to 15 minutes before we open and we also lose out on orders at the end of the night as we stop taking online orders 30 minutes before close.
1 vote -
Ability to shut-off online ordering for specific days, like Christmas
As far as I can tell, you can only set online ordering based on the day of the week, and not close for specific days. This is a problem when you allow orders to be scheduled for future dates, but will not be open for specific days.
6 votes
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