150 results found
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Delivery Option and Customer Tracking
The Station Pro and Online Ordering are great... but we need to have store staff able to enter phone orders for DELIVERIES in the online order system ... not just pickup or curbside...
8 votes -
Disable ASAP orders
We would like to accept online orders at least a day in advance only.
I believe an easy fix would be to offer the merchant the ability to extend the food prep time outside of an hour to a custom amount of time (for example, 24 hours or 1 day, 2 days)
Another fix would be to give the merchant an option to disable “pickup ASAP” leaving only “schedule an order” under pickup time.
1 vote -
Gift cards should be applicable for online orders
Currently gift cards can only be used in person. There is no option to use digital gift cards online. We are curbside only right now so customers cannot use gift cards. Customers should be able to input digital gift cards online.
23 votes -
Remove default "Clover In-Store Pickup" for online orders
We are only opening for CURBSIDE PICKUP but Clover does not have the ability to remove the "In-store Pickup" option. Confusing and misleading to customers. Also, customers don't get the curbside order instructions so they don't know what to do upon arrival.
7 votes -
ONLINE STORE FOR RETAIL
Square ingrates with Go Daddy, Clover should have the online store renovated and brought back for retail clients. Simplify the online webstore experience. Third party apps don't have good reviews.
8 votes -
Change big green Clover banner - it's too big, and too green
The focus of a customer's online ordering page shouldn't be Clover's own branding and color scheme (imo). The Top banner has CLOVER with a giant GREEN banner. Green is NOT a good color for restaurants, and again, the focus should be on the customer brand/logo and the Clover name should have a reduced profile. It's about the customer. Make the BG color white, the Clover text black/neutral. This is small change but I think it's emotionally impactful for new merchants who see this page for the first time. The look, feel, and emotional resonance of our OLO, is falling short…
20 votes -
The must have's of online ordering post COVID-19
COVID changed our lives.
Clover it's a request to add the following features to help us survive.
1. Ability to modify or add prep time while confirming the order
2. Text communication with customer regarding accepting and order ready for pick up
3. Direct partnership for delivery with Doordash or Uber
4. Use Uber for reference their system is very good, don't need delivery tracking.
5. Online pool max for not accepting more than what we can handle.14 votes -
ONLINE ORDERING TIME FRAMES
Can you please allow us to set online service hours for any time, i.e. 11:59 pm, since the system will not accept 12:00am or beyond because it is on a different day. It would be convenient to be able to change the day, i.e. operating from Wednesday 9:00 pm to Thursday 1:30 am.
12 votes -
PICKUP LOCATION SPECIFICATION
We operate a Foodtruck at multiple locations. When customers are scheduling orders for a particular day and time, there needs to be a dropdown that allows them to select a location for picking up their food. Currently, the system defaults to "In-Store Pickup" and that confuses customers because our "Home Business" location is not where we serve from.
3 votes -
4 votes
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8 votes
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Announcements on Clover Online Ordering.
Merchants would like the possibility of adding pictures, give instructions or making announcements through COLO.
10 votes -
addition fee for delivery charge
option to apply delivery fee that can be deducted from cash sales
6 votes -
In-store Pickup online ordering
is there anyway we can disable In-store Pickup and only set for
Curbside Pickup when using the online ordering app9 votes -
Online ordering message
Receiving a text or some sort of audible from the clover when receiving an online ordering.
14 votes -
Scheduled Orders - Extra Time for Large Orders
When using the scheduled order feature, create a threshold with an extra prep time buffer or alert for larger orders. Concern is that with the order ahead functionality, restaurant may not see the large order in advance to adequately prepare and/or disrupt the day's production line.
18 votes -
Edit Wait Time on COLO
Merchant requested to edit the time frame/wait time provided to customers for an order made through COLO, advised that by default provides a prompt of 40mins to be prepared, he said that won't work for his location as he has to many customers and sometimes need an hour depending on the amount of orders and customers in queue.
7 votes -
Specify items availability for online ordering
Every item in Inventory should have a simple checkbox to specify whether it is available for online ordering or not. Not all items in inventory are necessarily available for online ordering so there should be an option to include or exclude them from the online menu.
9 votes -
Inventory Control
Merchant requests an inventory control feature for COLO so when they are out of a particular item it automatically stops letting people order it, so there is no overlap from the time they sell out to the time they uncheck it as current offering.
11 votes -
discounts for clover online
Merchants are requesting an option to apply discounts on the clover online when they receive clover orders online
19 votes
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