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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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148 results found

  1. We are only opening for CURBSIDE PICKUP but Clover does not have the ability to remove the "In-store Pickup" option. Confusing and misleading to customers. Also, customers don't get the curbside order instructions so they don't know what to do upon arrival.

    7 votes

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  2. Square ingrates with Go Daddy, Clover should have the online store renovated and brought back for retail clients. Simplify the online webstore experience. Third party apps don't have good reviews.

    8 votes

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  3. The focus of a customer's online ordering page shouldn't be Clover's own branding and color scheme (imo). The Top banner has CLOVER with a giant GREEN banner. Green is NOT a good color for restaurants, and again, the focus should be on the customer brand/logo and the Clover name should have a reduced profile. It's about the customer. Make the BG color white, the Clover text black/neutral. This is small change but I think it's emotionally impactful for new merchants who see this page for the first time. The look, feel, and emotional resonance of our OLO, is falling short…

    20 votes

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  4. COVID changed our lives.
    Clover it's a request to add the following features to help us survive.
    1. Ability to modify or add prep time while confirming the order
    2. Text communication with customer regarding accepting and order ready for pick up
    3. Direct partnership for delivery with Doordash or Uber
    4. Use Uber for reference their system is very good, don't need delivery tracking.
    5. Online pool max for not accepting more than what we can handle.

    13 votes

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  5. Can you please allow us to set online service hours for any time, i.e. 11:59 pm, since the system will not accept 12:00am or beyond because it is on a different day. It would be convenient to be able to change the day, i.e. operating from Wednesday 9:00 pm to Thursday 1:30 am.

    12 votes

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  6. We operate a Foodtruck at multiple locations. When customers are scheduling orders for a particular day and time, there needs to be a dropdown that allows them to select a location for picking up their food. Currently, the system defaults to "In-Store Pickup" and that confuses customers because our "Home Business" location is not where we serve from.

    3 votes

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  7. I process for a growing franchise called Outer Banks Boil Company. We need the ability to INTEGRATE into a WIX website where a customer has the option to "purchase" an item with the option to pay in-store, and leave a tip online. This new integration with WIX should allow complete branding including customization with logos etc, ability to purchase online and the order is received and printed in-store by a Clover POS.

    18 votes

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  8. 4 votes

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  9. 7 votes

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  10. Merchants would like the possibility of adding pictures, give instructions or making announcements through COLO.

    9 votes

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  11. option to apply delivery fee that can be deducted from cash sales

    6 votes

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  12. is there anyway we can disable In-store Pickup and only set for
    Curbside Pickup when using the online ordering app

    9 votes

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  13. Receiving a text or some sort of audible from the clover when receiving an online ordering.

    14 votes

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  14. When using the scheduled order feature, create a threshold with an extra prep time buffer or alert for larger orders. Concern is that with the order ahead functionality, restaurant may not see the large order in advance to adequately prepare and/or disrupt the day's production line.

    17 votes

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  15. Merchant requested to edit the time frame/wait time provided to customers for an order made through COLO, advised that by default provides a prompt of 40mins to be prepared, he said that won't work for his location as he has to many customers and sometimes need an hour depending on the amount of orders and customers in queue.

    7 votes

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  16. Every item in Inventory should have a simple checkbox to specify whether it is available for online ordering or not. Not all items in inventory are necessarily available for online ordering so there should be an option to include or exclude them from the online menu.

    8 votes

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  17. Merchant requests an inventory control feature for COLO so when they are out of a particular item it automatically stops letting people order it, so there is no overlap from the time they sell out to the time they uncheck it as current offering.

    11 votes

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  18. Merchants are requesting an option to apply discounts on the clover online when they receive clover orders online

    19 votes

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  19. to have the option in clover online to pay in person

    9 votes

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  20. Adding order numbers to COLO would make it easier for customers to pick up their orders rather than searching by name.

    3 votes

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