125 results found
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notify customer when order is ready
Hi, we are using clover online ordering app. Right now, there is not any functionality where we can click once order is ready to notify customer. You guys are already using similar kind of functionality to text customer receipt. Just put another button where it should say your order is ready. Thanks.
1 vote -
Refunding Online Orders Should Closeout Order Not Enter Pending Status
When refunding online order through a device it puts the order status to "Pending"/"Open". After refunding online order this should enter a close status. Only way for merchants to correct is to go through Dashboard and "Delete" order as they cannot delete from device.
1 vote -
Special instructions missing - Doordash, Uber Eats, Grub Hub
Special instructions do not appear on order receipts for online orders placed through Doordash, Uber Eats, Grub Hub.
1 vote -
1 vote
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Clover Online Ordering to support location selection.
I have franchise restaurants with multiple locations. With Clover Online ordering, it doesn't support location selections. Also Clover banner should be removed from online ordering. Just like Square, they have paid version vs free version, with paid version banner is removed. Clover need to implement these features for Franchise business.
1 vote -
Would like to request Throttling
If the POS takes too many orders it will pause. So you can choose a max capacity like 50 orders per hour.
Then if the machine gets 50 orders in that hour it will pause, not take more orders and list a message “ we will resume orders at 7pm” clover needs to do this also1 vote -
Online Ordering: Ability to turn off "+ Special Instructions"
Online Ordering: Ability to turn off "+ Special Instructions". Currently we must allow customers to add special instructions to each item they order. Customers consistently place charge items in the field such as "Add Cheese" or "Add Grilled Onions". We need to be able to disable this action if we want to.
1 vote -
Required selections for certain items
We have items that are specific to one size of sandwich that we offer, however, people can choose something other than what is required/allowed. For example, any sandwich can be made into a salad or a wrap but only the regular size sandwich. People right now can choose small or large even though they should only be selecting regular. This also happens with gluten free bread choices when it should only be regular or large and people select small but pay for regular or large gluten free bread.
1 vote -
Add 15 minute increments
Instead of having only 30 minute increments for online ordering to be available, shorten it to 15 minutes. In order to allow people to order for when we open, they can actually order up to 15 minutes before we open and we also lose out on orders at the end of the night as we stop taking online orders 30 minutes before close.
1 vote -
Ability to shut-off online ordering for specific days, like Christmas
As far as I can tell, you can only set online ordering based on the day of the week, and not close for specific days. This is a problem when you allow orders to be scheduled for future dates, but will not be open for specific days.
2 votes -
Clover App Online Ordering Store Name
Hi, when you setup online ordering and you have a multi-location store the Clover App uses the multi-location name for all your stores. I think it makes more sense to use the location-level store name. For example, my multi-location store name is "Gateway Subs - Umbrella" and my locations are named "Gateway Subs - Location". On the clover app, all the locations are showing up as "Gateway Subs - Umbrella". This doesn't make sense from a user perspective.
Thanks.1 vote -
Variant Options for Delivery Services
Hi, I recently setup the online ordering integration with UberEATS and DoorDash. I noticed that item variants are displayed differently than I expect. For example, I have a sandwich that has variant for size (half, whole). When this item is displayed on the ordering services, it shows up as two items like this: "Item name - variant". I think it'd make more sense for the item to be displayed only once and the variant as a sub selection.
I know I could add it as a modifier instead of variant, but this won't work for me because the item modifiers…
1 vote -
online ordering
Merchant needs the capability to change the server who is handling the online orders so that he can give that server the tips.
1 vote -
Holiday hours - pre-set in advance
Clover Online Ordering should have the ability to schedule business closure dates on future dates for Holidays, etc. This would help prevent merchants from forgetting to turn off online ordering and having orders come in while the business is closed for holidays.
2 votes -
COLO: Notification should have a ringtone to be notified
We should get a ringtone when a COLO order comes up, that way in case we're not nearby the device, we can see when an Online Order is processed.
1 vote -
QR code
I would like a downloadable QR code that is specific to each table. But having a pdf QR code for a specific table, I will be able to design and laminate QR codes that I can permanently put on each table they way Toast does.
1 vote -
Radios Milage control for ordering on line App. Let the customer know that they are out of range set by merchant.
Flexibility for the merchants to control their delivery distance. This will allow delivery for short range or long range with variable pricing as a service fee.
1 vote -
GrubHub/Doordash/UberEats Menu Pricing
With the direct integration to Clover for Grubhub, Doordash, UberEats, the menu on these third party platforms will be cleared and replaced with their Clover Menu... specifically the items enabled for Clover Online Ordering. This means that their in order to use this integration, a merchant would have to list the same prices as their direct online ordering page. Most merchants have their own online ordering page populated with lower prices than the ones on third party platforms in order to protect their bottom line. Can we build in a mechanism that allows for a percentage price increase before the…
1 vote -
Order Cut off time
Please add a feature for customers to pre-order by a specific time that is more than 90 minutes. We require pre-orders a day in advance (due to production time). So a feature saying customers MUST order by a certain time/date would be required for us to utilize online ordering. And, having a requested pick-up time option would also be great.
2 votes -
Online Ordering
Currently, there is no option for us to automatically disable sold-out items, we have to do it manually in the POS. Please add that feature
2 votes
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