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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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148 results found

  1. When making online orders (as a customer), order items get saved to the history. But the order changes. An example - from a local taqueria:
    - Bean and cheese burrito
    - Add guacamole
    - No salsa fresca
    - Bean and rice burrito
    - Add guacamole
    - No salsa fresca
    - Carne Asada Burrito
    - Add guacamole

    becomes

    • Bean and cheese burrito
    • Add guacamole x3
    • No salsa fresca x2
    • Bean and rice burrito
    • Carne asada burrito

    This makes it impossible to simply reorder. It would be helpful if the items stayed the way they were ordered. (I do appreciate them being…

    3 votes

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  2. Clover Customer App tether to the Clover POS while on same network as the restaurant. Ability for customer to place an order at their table from their phone and show up at the bar or counter POS and show what table they are at. Then cash out on the App.

    1 vote

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  3. Please implement Happy Hour feature on Colo. Currently, the happy hour discounted items do not apply to the Colo

    4 votes

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  4. Merchant is requesting the old update for clover dining because the employees are ot seeing their name on the tables , when merchant make the table bigger we can see the employee name but because merchant have a big restaurant and a lot of tables we are not able to keep all the tables at a big size .
    please allow the employee name to show on smaller table sizes like it use to

    3 votes

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  5. Our customers have continuously requested an option to add pictures to the online ordering so they know what they're ordering, such as Uber Eats, Grubhub and so on.

    25 votes

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  6. In the orders app you can view all orders open or closed. When you click on an order you have a couple of options you can do. You can add a payment, re-open the order, combine the order with another one, etc.

    It would be an excellent feature if we could DUPLICATE AN ORDER here as well. For example, some of my merchants will have huge orders that get placed on a monthly basis so it would be nice if they can pull up the customers previous order and simply duplicate it so they dont have re enter the order…

    4 votes

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  7. I do not see the need to print Server Name ( Owner’s name) on order receipt + date / time stamp for Online Orders ( both Ordering.app & Clover Ordering). Those information alone take 4” of receipt space.
    Can someone look into this?

    5 votes

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  8. Looking for when you put in an address it will tell you if it is within your delivery range.

    ex: If I use a 3 mile radius, and you call and you are 4.5 miles away, then I ca have the option to override and bring you a delivery or just say no.

    ex: Ability to draw on a map ( like google map) where a delivery range is, and if the address inputted is outside of it we won't deliver.

    reason: not everyone knows geography around and want to eliminate having to drive "to far" for a delivery.

    4 votes

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  9. We would like to see the ability for customers placing their order on COLO to be able to pay at the time of pickup rather than only having the option to enter a credit card at the time the order is placed.

    7 votes

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  10. 11 votes

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  11. Please add an option to disable special instructions for online orders!

    10 votes

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  12. Please give us the options to disable "Special Instructions". We run a business where customers are tying to add add to their orders without paying for it.

    10 votes

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  13. When an online order comes in ..... the clover device should PING loudly and have a pop up come saying "Order Arrived"
    We expect our staff to do other tasks during their down time so they aren't always right beside the clover unit to see the order print off.

    9 votes

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  14. As a 3rd party developer, I want to control the time and date when a scheduled order reaches as a notification to the clover device and manage printing the order receipt to the kitchen at a given time so that the scheduled order is served

    2 votes

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  15. Picture this: it's a busy rush. Chef says we are out of GUACAMOLE don't sell anymore! So I have to leave the cash and:
    -go to the office
    -open a browser
    -go to clover.com
    -sign in
    -click on account & setup
    -click online ordering
    -click online menu
    -de-select GUACAMOLE
    And then I need to head back up to the cash where I've been absent for 2-4mins

    This cannot be the way!

    Can we please get an option on the device to do this?

    I can even suggest the placement:
    -Click on Inventory
    -Click on item desired
    -Check box beside 'Show…

    11 votes

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  16. What happened? Shutting off Online Ordering from a Clover device went away with no notification. Now it has to be done from the dashboard.
    Not all Business owners are onsite and most don't want their staff to have access to the dashboard. This ability needs to be returned to the setup app.
    When important changes are made without notification to the Sales Team it impacts our credibility and is down right disrespectfull to the BC.

    2 votes

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  17. Merchant should be able to notify customers via text when order is ready for pick up.

    55 votes

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  18. The Station Pro and Online Ordering are great... but we need to have store staff able to enter phone orders for DELIVERIES in the online order system ... not just pickup or curbside...

    8 votes

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  19. We would like to accept online orders at least a day in advance only.

    I believe an easy fix would be to offer the merchant the ability to extend the food prep time outside of an hour to a custom amount of time (for example, 24 hours or 1 day, 2 days)

    Another fix would be to give the merchant an option to disable “pickup ASAP” leaving only “schedule an order” under pickup time.

    1 vote

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  20. Currently gift cards can only be used in person. There is no option to use digital gift cards online. We are curbside only right now so customers cannot use gift cards. Customers should be able to input digital gift cards online.

    23 votes

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