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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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148 results found

  1. Special instructions do not appear for online orders placed through Order with Google.

    2 votes

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  2. for Omaha accounts to have the availability to pay with apple pay.

    2 votes

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  3. clients need to use digital giftcards, plastic giftcards, rewards codes and promos for COLO

    4 votes

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  4. For online orders, enable pay at the store. In recent days, many of our merchants facing a lot of chargeback issues. money deduction from the bank. If we enabled the pay at store option, client will handle the payments directly. they have strong docs to submit if any disputes are raised.
    it will reduce the merchant's disputes on online fraudulent

    7 votes

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  5. It would be helpful to have a separate pricing option for the COLO platform so that the cost of to go supplies can be passed onto our online ordering customers and not our dine in customers. This is especially helpful now that the cost of to go supplies are in short supply due to COVID.

    11 votes

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  6. When an online order comes in with a note that says "extra bacon" instead of being added as a modifier that adds price in the transaction, merchants would like to have the option of editing or adding (items, modifiers) to the same transaction, in order to obtain and charge the real price.

    2 votes

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  7. Add cash as payment method so customers can pay can and merchant will know the customer will be paying for cash. please provide update soon

    7 votes

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  8. The system should allow customers who order through someones COLO site to Opt In to marketing from the merchant. This should add that information to the Customers app on Clover.

    2 votes

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  9. The merchant needs to be able to apply a quantity to a modifier associated with a selected item within Clover online ordering.

    EX:
    Customer choices and item called 'dozen bagels'. They want to split the flavors and select multiple types of different flavors to be included.

    This option is not available on Clover Online. Having an option to apply a quantity to not just an item, but modifier as well will help restaurants with better online ordering flow. Customers have to use the special request to grant this. Most Customers may miss the special request field.

    11 votes

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  10. Clover app says there is an option to order ahead, but it will not allow ordering ahead outside of hours of operation, which is the whole point of ordering ahead to schedule order for pickup during open hours. However, accessing the online store through a web browser does have the appropriate/expected functionality at all times allowing scheduling of orders for future days/times. This is very confusing to my customers losing functionality when using the app vs. the web browser. The app needs to allow the same functionality for ordering ahead that is offered in the browser.

    3 votes

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  11. Merchant would like to be able to customize her clover online ordering message to her clients. She wants to be able to let the clients know when their order will be ready.

    2 votes

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  12. I see that GrubHub has been fully integrated to sync with Clover. When will Doordash be integrated?

    2 votes

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  13. 2 votes

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  14. Why don't you offer an online delivery option for businesses that already have a delivery provider that they pay? For example, pizza shops? We pay to have delivery drivers and we can't use to clover option for deliveries. Plus, the $6.99 fee that doordash or other 3rd parties charge seems VERY pricey. Customers in this town won't pay that when they can just call the restaurant themselves and only be charged $3 for delivery..

    My customers love the clover app because they can accumulate points. I don't want to offer online ordering through another third party app because that's obnoxious.…

    8 votes

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  15. Currently, the owner email receives notification when an online order fails to print; however, this isn't always the most effective communication option. Please add text notifications and/or a carbon copy to be sent to additional users/emails

    10 votes

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  16. Merchant would like Longer preparation time for Clover online orders
    the merchant do catering and most customers order catering ahead of time. Some time 2 days in advance or longer.

    1 vote

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  17. Merchant would like a Delivery option for COLO online orders instead of only Pick up and curbside

    5 votes

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  18. There should be an “Order Type” option for online orders to “Pickup at Drive Thru Window”. Customers ordering for pickup at the window are confused with the limited options because they don’t want “in-store” or “curb-side” pickup which are the only options available now.

    2 votes

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  19. I LOVE that we have the ability to attach images of items to clover inventory for online ordering now... however the minimum size requirement for the images is set to 1600 x 1200 pixels which seems way too large for a minimum requirement. I'm assuming this was a mistake and just wanted to point it out for adjustment.

    2 votes

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  20. to automatically add a service fee to online orders

    5 votes

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