140 results found
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Marketplace Tax for Online Ordering Partners
In several states, Online merchants such as Doordash, Ubereats, and Grubhub, have to collect tax and pay it directly to the state, without that tax collected going to the restaurant.
Right now, under the current iteration of the integrations with Doordash, Grubhub, and Ubereats, the taxes on those orders are bundled with the default sales tax set for the restaurant. This makes it difficult to differentiate what revenue and what tax is from Online Partners and which one is from the restaurant or direct-online-ordering with the restaurant.
The Clover Help file on "Track Taxes on Sales" (https://www.clover.com/en-US/help/track-taxes-on-sales) mentions:
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1 vote -
Refunding Online Orders Should Closeout Order Not Enter Pending Status
When refunding online order through a device it puts the order status to "Pending"/"Open". After refunding online order this should enter a close status. Only way for merchants to correct is to go through Dashboard and "Delete" order as they cannot delete from device.
1 vote -
Special instructions missing - Doordash, Uber Eats, Grub Hub
Special instructions do not appear on order receipts for online orders placed through Doordash, Uber Eats, Grub Hub.
1 vote -
1 vote
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Clover Online Ordering to support location selection.
I have franchise restaurants with multiple locations. With Clover Online ordering, it doesn't support location selections. Also Clover banner should be removed from online ordering. Just like Square, they have paid version vs free version, with paid version banner is removed. Clover need to implement these features for Franchise business.
1 vote -
Online Ordering: Ability to turn off "+ Special Instructions"
Online Ordering: Ability to turn off "+ Special Instructions". Currently we must allow customers to add special instructions to each item they order. Customers consistently place charge items in the field such as "Add Cheese" or "Add Grilled Onions". We need to be able to disable this action if we want to.
1 vote -
Alerts and Auto printed receipts for Online Order integration with Uber Eats
Currently when we get an online order from the UberEats/GrubHub integrations with the POS, it doesn't make any sound or auto print a receipt at the front register. We have no way of knowing when we receive a delivery order.
1 vote -
Extend food preparation time
Please extend the food preparation time to 24 hrs. or longer. As a bakery, we need longer times to prep cakes, etc...
1 vote -
Required selections for certain items
We have items that are specific to one size of sandwich that we offer, however, people can choose something other than what is required/allowed. For example, any sandwich can be made into a salad or a wrap but only the regular size sandwich. People right now can choose small or large even though they should only be selecting regular. This also happens with gluten free bread choices when it should only be regular or large and people select small but pay for regular or large gluten free bread.
1 vote -
Add 15 minute increments
Instead of having only 30 minute increments for online ordering to be available, shorten it to 15 minutes. In order to allow people to order for when we open, they can actually order up to 15 minutes before we open and we also lose out on orders at the end of the night as we stop taking online orders 30 minutes before close.
1 vote -
Clover App Online Ordering Store Name
Hi, when you setup online ordering and you have a multi-location store the Clover App uses the multi-location name for all your stores. I think it makes more sense to use the location-level store name. For example, my multi-location store name is "Gateway Subs - Umbrella" and my locations are named "Gateway Subs - Location". On the clover app, all the locations are showing up as "Gateway Subs - Umbrella". This doesn't make sense from a user perspective.
Thanks.1 vote -
Variant Options for Delivery Services
Hi, I recently setup the online ordering integration with UberEATS and DoorDash. I noticed that item variants are displayed differently than I expect. For example, I have a sandwich that has variant for size (half, whole). When this item is displayed on the ordering services, it shows up as two items like this: "Item name - variant". I think it'd make more sense for the item to be displayed only once and the variant as a sub selection.
I know I could add it as a modifier instead of variant, but this won't work for me because the item modifiers…
1 vote -
online ordering
Merchant needs the capability to change the server who is handling the online orders so that he can give that server the tips.
1 vote -
QR code
I would like a downloadable QR code that is specific to each table. But having a pdf QR code for a specific table, I will be able to design and laminate QR codes that I can permanently put on each table they way Toast does.
1 vote -
Radios Milage control for ordering on line App. Let the customer know that they are out of range set by merchant.
Flexibility for the merchants to control their delivery distance. This will allow delivery for short range or long range with variable pricing as a service fee.
1 vote -
Initiate an order from device to DoorDash Drive
The ability for an order generated from the device to be able to be assigned to a driver from DoorDash Drive.
1 vote -
Adding a custom order type for Online ordering!
Online ordering with clover only has the options for Pick-up, Curbside Pickup, Delivery and Dine in. A custom order type would be amazing so we can customize an order type the way we can do it for the clover stations! For example having a Sitting at Woodrow’s order type.
1 vote -
Longer preparation time for Clover online orders.
Merchant would like Longer preparation time for Clover online orders
the merchant do catering and most customers order catering ahead of time. Some time 2 days in advance or longer.1 vote -
Clover Customer App Ordering
Clover Customer App tether to the Clover POS while on same network as the restaurant. Ability for customer to place an order at their table from their phone and show up at the bar or counter POS and show what table they are at. Then cash out on the App.
1 vote -
Disable ASAP orders
We would like to accept online orders at least a day in advance only.
I believe an easy fix would be to offer the merchant the ability to extend the food prep time outside of an hour to a custom amount of time (for example, 24 hours or 1 day, 2 days)
Another fix would be to give the merchant an option to disable “pickup ASAP” leaving only “schedule an order” under pickup time.
1 vote
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