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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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148 results found

  1. I currently have my online delivery orders getting assigned to a doordash driver through the DoorDash Drive setup. I would like for my instore delivery orders to be routed to doordash for a delivery driver to be assigned, just like my online orders.

    Perhaps a field for selecting delivery time so that orders aren't made too far in advance.

    1 vote

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  2. We have three locations that all take on-line orders through the Clover App. The app shows all three locations when the customer does a search, but shows the same photo/logo/name which makes it very difficult for the customer to tell if they are ordering from the correct location. For us it's more confusing because the locations have addresses on the same street name 2063 and 260 so they are constantly choosing the incorrect location.
    Each location should be able to choose it's own name, photo, logo just like we can do with the menu, hours etc.

    1 vote

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  3. We would like the ability to hide specific categories. There are categories I would like available on pos but not online

    1 vote

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  4. It would be good to add flags to orders that have multiple available settings. Sure, Open and Closed are nice but that doesn't assist someone fulfilling orders keep up with the orders already picked up when all online orders come in paid in full and closed. A separate column for that flag would be good and to make the multiple options be configurable by the merchant would be nice. The ability to then filter based on this status is key. Also, the Orders Screen really would benefit from having a field for searching based on customer name, phone, or email…

    1 vote

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  5. We found out scan to pay feature works only for Apple device at this moment.
    The problem is there are a lot of people using android too.
    Could you please develop that feature for android user?

    1 vote

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  6. Merchant request to have an option to add a specific schedule to certain items during the day through Online Ordering. There are specific items that should be available in a exact time in the day. Example: Breakfast, lunch...

    1 vote

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  7. I have a mobile food truck. Like to using the online ordering but when I change locations and activate the online ordering it is a hassle to manually changing the location every time I am serving for that day. Can a pop up be created for my location service for online ordering ? Even if you can create a Headline on the web address for" online ordering location or we are serving at .... " where I could manually type the address for where I am serving for orders to be picked up would be lot better than changing original…

    1 vote

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  8. Currently the tip Name for online ordering is the Merchants name. As you may know legally the owner can not take the tips for themselves. So for the tips left on the online ordering, it should have an option to change the name to the employee or host that is taking care of the In store pickup not the owners name. Please add the option to change the name for online ordering tips.

    1 vote

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  9. In several states, Online merchants such as Doordash, Ubereats, and Grubhub, have to collect tax and pay it directly to the state, without that tax collected going to the restaurant.

    Right now, under the current iteration of the integrations with Doordash, Grubhub, and Ubereats, the taxes on those orders are bundled with the default sales tax set for the restaurant. This makes it difficult to differentiate what revenue and what tax is from Online Partners and which one is from the restaurant or direct-online-ordering with the restaurant.

    The Clover Help file on "Track Taxes on Sales" (https://www.clover.com/en-US/help/track-taxes-on-sales) mentions:

    1 vote

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  10. When refunding online order through a device it puts the order status to "Pending"/"Open". After refunding online order this should enter a close status. Only way for merchants to correct is to go through Dashboard and "Delete" order as they cannot delete from device.

    1 vote

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  11. Special instructions do not appear on order receipts for online orders placed through Doordash, Uber Eats, Grub Hub.

    1 vote

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  12. 1 vote

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  13. I have franchise restaurants with multiple locations. With Clover Online ordering, it doesn't support location selections. Also Clover banner should be removed from online ordering. Just like Square, they have paid version vs free version, with paid version banner is removed. Clover need to implement these features for Franchise business.

    1 vote

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  14. Online Ordering: Ability to turn off "+ Special Instructions". Currently we must allow customers to add special instructions to each item they order. Customers consistently place charge items in the field such as "Add Cheese" or "Add Grilled Onions". We need to be able to disable this action if we want to.

    1 vote

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  15. Currently when we get an online order from the UberEats/GrubHub integrations with the POS, it doesn't make any sound or auto print a receipt at the front register. We have no way of knowing when we receive a delivery order.

    1 vote

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  16. Please extend the food preparation time to 24 hrs. or longer. As a bakery, we need longer times to prep cakes, etc...

    1 vote

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  17. We have items that are specific to one size of sandwich that we offer, however, people can choose something other than what is required/allowed. For example, any sandwich can be made into a salad or a wrap but only the regular size sandwich. People right now can choose small or large even though they should only be selecting regular. This also happens with gluten free bread choices when it should only be regular or large and people select small but pay for regular or large gluten free bread.

    1 vote

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  18. Instead of having only 30 minute increments for online ordering to be available, shorten it to 15 minutes. In order to allow people to order for when we open, they can actually order up to 15 minutes before we open and we also lose out on orders at the end of the night as we stop taking online orders 30 minutes before close.

    1 vote

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  19. Hi, when you setup online ordering and you have a multi-location store the Clover App uses the multi-location name for all your stores. I think it makes more sense to use the location-level store name. For example, my multi-location store name is "Gateway Subs - Umbrella" and my locations are named "Gateway Subs - Location". On the clover app, all the locations are showing up as "Gateway Subs - Umbrella". This doesn't make sense from a user perspective.
    Thanks.

    1 vote

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  20. Hi, I recently setup the online ordering integration with UberEATS and DoorDash. I noticed that item variants are displayed differently than I expect. For example, I have a sandwich that has variant for size (half, whole). When this item is displayed on the ordering services, it shows up as two items like this: "Item name - variant". I think it'd make more sense for the item to be displayed only once and the variant as a sub selection.

    I know I could add it as a modifier instead of variant, but this won't work for me because the item modifiers…

    1 vote

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