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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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140 results found

  1. There should be an “Order Type” option for online orders to “Pickup at Drive Thru Window”. Customers ordering for pickup at the window are confused with the limited options because they don’t want “in-store” or “curb-side” pickup which are the only options available now.

    2 votes

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  2. I LOVE that we have the ability to attach images of items to clover inventory for online ordering now... however the minimum size requirement for the images is set to 1600 x 1200 pixels which seems way too large for a minimum requirement. I'm assuming this was a mistake and just wanted to point it out for adjustment.

    2 votes

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  3. As a 3rd party developer, I want to control the time and date when a scheduled order reaches as a notification to the clover device and manage printing the order receipt to the kitchen at a given time so that the scheduled order is served

    2 votes

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  4. What happened? Shutting off Online Ordering from a Clover device went away with no notification. Now it has to be done from the dashboard.
    Not all Business owners are onsite and most don't want their staff to have access to the dashboard. This ability needs to be returned to the setup app.
    When important changes are made without notification to the Sales Team it impacts our credibility and is down right disrespectfull to the BC.

    2 votes

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  5. Client would like to be able to have the option to modify a separate Order receipt for online ordering. E.G: would be to be able to remove stuff like the customers email on the Colo receipt and only keep the necessary stuff to make the order like the name of the customer and where it's going to be sent, and maybe the phone # of the customer they would also like to make the receipt smaller only for online orders, they would also like to make only the date smaller on the receipt to save paper

    2 votes

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  6. would like be able to select a modifier multiple times on colo and also an option for partial pound.

    2 votes

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  7. Merchant is requesting clover creates their own platform for ecommerce to better produce SKU numbers for inventory.

    2 votes

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  8. Sometimes due to whatever reason, a few customer's online order will not get sent to the printer and Clover will send an email notification. It would be best if the order is attempted to be resent to the printer to prevent any misunderstanding or inconvenience. Not all merchants have access to their email to check for missing orders so just an email notification is not the best solution.

    1 vote

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  9. From the Clover online order platform, when items added to cart and check out them, there are picking up time option which says 'For When?' and 2 scroll down options which are 'ASAP (in 20 mins)' and 'Schedule an order'.

    I want to keep only 'Schedule and order' one. My business don't take same day order so I don't want customer select 'ASAP (in 20 mins)' option so I want to remove this option so people don't select it.

    But when I talk a customer service staff, he said removing the 'ASAP' options is not possible and I just don't…

    1 vote

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  10. From the register icon, if you choose delivery the prompt for address and telephone number should automatically pop up. There is never a time that you will choose delivery and not need the address. For restaurants that have younger employees-if they forget to ask for address information it creates big problems to retrieve that information.

    1 vote

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  11. Our POS Clover is integrated with GrubHub & Doordash. Any menu updates we do gets instantly updated in Doordash but it takes several hours to update in GrubHub system. This creates confusion among Customers on seeing different menu in different online ordering services. Also in the case of removing an item during business hours, customer can still select that item and place an order from GrubHub, but the order end up getting canceled because in POS the item is removed but GrubHub it is still showing up. Please help to make the integration consistent among different delivery service providers to…

    1 vote

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  12. Clover online ordering does not work on:
    MacOS Venture 13.5.1
    Chrome Version 116.0.5845.140 (Official Build) (x86_64)

    It allows the user to add items to the cart, but the cart will not open and there is no way to complete the order. As a work around, I can open Safari and re-enter my entire order. This has been a problem for at least a year.

    1 vote

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  13. I currently have my online delivery orders getting assigned to a doordash driver through the DoorDash Drive setup. I would like for my instore delivery orders to be routed to doordash for a delivery driver to be assigned, just like my online orders.

    Perhaps a field for selecting delivery time so that orders aren't made too far in advance.

    1 vote

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  14. We have three locations that all take on-line orders through the Clover App. The app shows all three locations when the customer does a search, but shows the same photo/logo/name which makes it very difficult for the customer to tell if they are ordering from the correct location. For us it's more confusing because the locations have addresses on the same street name 2063 and 260 so they are constantly choosing the incorrect location.
    Each location should be able to choose it's own name, photo, logo just like we can do with the menu, hours etc.

    1 vote

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  15. We would like the ability to hide specific categories. There are categories I would like available on pos but not online

    1 vote

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  16. It would be good to add flags to orders that have multiple available settings. Sure, Open and Closed are nice but that doesn't assist someone fulfilling orders keep up with the orders already picked up when all online orders come in paid in full and closed. A separate column for that flag would be good and to make the multiple options be configurable by the merchant would be nice. The ability to then filter based on this status is key. Also, the Orders Screen really would benefit from having a field for searching based on customer name, phone, or email…

    1 vote

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  17. We found out scan to pay feature works only for Apple device at this moment.
    The problem is there are a lot of people using android too.
    Could you please develop that feature for android user?

    1 vote

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  18. Merchant request to have an option to add a specific schedule to certain items during the day through Online Ordering. There are specific items that should be available in a exact time in the day. Example: Breakfast, lunch...

    1 vote

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  19. I have a mobile food truck. Like to using the online ordering but when I change locations and activate the online ordering it is a hassle to manually changing the location every time I am serving for that day. Can a pop up be created for my location service for online ordering ? Even if you can create a Headline on the web address for" online ordering location or we are serving at .... " where I could manually type the address for where I am serving for orders to be picked up would be lot better than changing original…

    1 vote

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  20. Currently the tip Name for online ordering is the Merchants name. As you may know legally the owner can not take the tips for themselves. So for the tips left on the online ordering, it should have an option to change the name to the employee or host that is taking care of the In store pickup not the owners name. Please add the option to change the name for online ordering tips.

    1 vote

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