601 results found
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Interface for creating future orders on employee side
As a bakery that takes pre-orders for future fulfillment, we need the ability to enter the customer name, and date and time of pickup in a way that can be sent with the ticket to a KDS. Tickets also need to be able to be sent to different departments within the bakery, cake, bread, etc. Finally each department needs to be able to view the future orders from a daily, weekly and monthly view for planning yields, expenses, etc.
1 vote -
Orders
During the entering orders quickly, if we need to cancel one and add a new item to the list, customer facing screen does not update. Deleted item does not seen on the invoice however Customer see it in his screen. Creates conflict with customers and break the trust.
1 vote -
Allow item URLS for COLO to be shared without it taking you to the main ordering page.
When a URL for a single item in Clover online ordering is shared it takes you to the main ordering page rather than the specific item.
1 vote -
receipt
'Signature & Tip Location' on BOTH device, and receipts. Businesses that run volume through transactions via a customer queue line/station need to be able to occasionally print receipts for this.
1 voteThank you for your suggestion. We do have plans to deliver these capabilities in q1'26.
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Better Reporting for Surcharge Collected
Please make it so that surcharge collected is reported separately from total sales on batch reports and closeout information.
1 vote -
Tips
enable tips on invoices
1 voteThank you for submitting your Idea to UserVoice.
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Make Customer Name More Prominent on Order Receipts
On Clover order receipts, the employee name is currently bolded, while the customer name is not. This makes it difficult for staff to quickly identify which order belongs to which customer, especially during busy hours or when multiple orders are being prepared at once.
Please update the receipt formatting so that the customer name is bolded or otherwise made more visually prominent than the employee name. This small change would improve order accuracy and efficiency in customer-facing environments.
0 votes -
Inventory Management w/Recipes
Allow the creation of recipes that allow assignment of inventory items and ingredients that increases/decreases counts upon receipt/use/creation of items, sub-items and ingredients for menu and non-menu items.
1 vote -
Print a transaction report on our handheld machines
My servers need to be able to print a report that will show individual transactions with the gratuity listed also. This will greatly help us identify errors and every processor I have ever used has this function. I can't be the only restaurant that needs this function.
1 vote -
Display order numbers from the dining app
Display order numbers from the Dining app.
Most of restaurants use the Dining app and Kitchen Display. However, when they fire orders from the dining app, it doesn't show up the order numbers on the KDS. It's really uncomfortable. One of tech staffs explained to me if I use "Register" app it would display. Seriously?.. We are not fast-food restaurant, we need table numbers and order numbers.
Please, fix this issue on the next update!1 voteCurrently, due to space constraints on the Kitchen Display System (KDS) ticket header, we are only able to display a single unique identifier for each order. For orders originating from the Dining app, we prioritize showing the table number, while for orders from the Register app, we display the order number. This approach helps the kitchen identify the order's destination - whether it's for dine-in, takeaway, or deliver, within the limited space available.
We understand that having both table number and order number visible would significantly improve clarity and workflow, especially for full-service restaurants like yours. Your feedback is valid, and we recognize the inconvenience this may cause.
Please rest assured that we’ve noted this request and will be reviewing it with our engineering teams for future updates. We’re committed to improving the experience for all our restaurant partners and will keep you informed as we explore solutions.
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Online ordering formatting
The description of the items are not the same on the frontend as they are on the backend. In the backend, I enter them in three separate lines. However, they are joined together as a single line on the frontend. Proper formatting needs to be done. This is not an idea or a feature request, but something that should be done.
1 vote -
prioritize every item so it prints to kitchen according to item priorate, 1 to 1000
prioritize every item so it prints to kitchen according to item priorate, 1 to 1000
1 vote -
clover go app - display the order number and type
the merchant request the tables or orders number/type to be displayed on the clover go app under orders the section than having the clover id - the merchant advises it doesn't make sense to have the clover id, its best to have the order number, or the section of the clover dining app that describes what table the customer is sitting on
1 voteThank you for submitting your Idea to UserVoice.
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add and automate services charges to the orders created in clover go app
add and automate services charges to the orders created in clover go app - when there is an emergency that the internet is not available - the merchant is able to charge service charge in the app. service charge needs to be added automatically if their setting is set to automate it on all devices and mobile app
1 voteThank you for submitting your Idea to UserVoice.
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tips withheld for employees
have the option to have tips withheld setting for employees at 3% by law the merchant is not suppose to keep any of the tips earned by the employee, since the merchant is not keeping the tips at all, the employee's get paid off of tips however the merchant is getting hit with the percentage of credit card processing fee's - merchant should have the options to tip withhold a percentage off the tips to offset the credit card processing off of money the merchant does not keep, it's like if the employee is not taking any of the costs…
1 vote -
Option to print transaction list with closeout report
It would be great if there were an option to print the list of transactions included in the closeout batch report. I am aware it can be viewed online or on the device but a printing option would be more convenient for me. That was one of the questions I asked the sales person before switching over, only to find that the option is not even an option.
1 vote -
ASSIGNING ITEMS TO RESPECTIVE GUESTS USING REGISTER APP
Scenario for counter service restaurant: You have multiple guests ordering under one ticket at the counter but when using the register app, order items are unable to be assigned by the respective guests, this causes confusion at the kitchen because order ticket appears to be telling the kitchen staff that there’s one guest placing these multiple orders. My merchant is asking for the option to go into the register app and have the ability to/ function to organize an order ticket by guest identically to how Clover Dining does it. The problem with using Clover Dining to assign items to…
1 vote -
Condensed sales report needs to include totals
The new condensed sales report on device provides the Sales by Tender Type, but we must add the figures together to determine card totals. It'd be helpful to have the "Total" section from the Full Report on the Condensed Report.
1 vote -
1 vote
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Duo Support
I have an issue with Clover duo 2nd when taking a payment from customer. Payment terminal keeps going back to tip select screen even though the customer already selects tip amount and pay with credit card. So, it makes double charge for same order most of time. This duo 2nd device is brand new, and network is super strong. How to resolve this problem? I was contacted to clover tech team, and they didn't give me the proper solution for this issue.
1 votePlease contact support if this issue still persists
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