272 results found

1. Printing all courses

   Print the full order with all courses shown. The ones to be fired are shown as prepare, the course to follow show hold. This way the kitchen knows what is coming and can plan. Then the wait staff can send a re-fire to prepare the courses when needed.

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   Deferred  ·  0 comments  ·  Kitchen Management  ·  Delete…  ·  Admin →
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2. reporting

   I appreciate that Clover is always trying to improve. I think it would be a great idea if you had a focus group comprised of business owners and sales reps that you present to before making changes. For instance, yesterday you updated the reporting feature and eliminated the total number of transactions. Now the merchant must add the total of credit card, debit card and cash transactions to get the total transactions for the day. Yes, it is available on the web dashboard, but when managers or shift leaders are closing, they do not have access to this information. This may not seem important to an engineer or code writer, but that is why you would want the focus group. The SasS fees are increasing, and you want to make sure that you are still ADDING value, not creating a bigger workload for the operators.

   I appreciate that Clover is always trying to improve. I think it would be a great idea if you had a focus group comprised of business owners and sales reps that you present to before making changes. For instance, yesterday you updated the reporting feature and eliminated the total number of transactions. Now the merchant must add the total of credit card, debit card and cash transactions to get the total transactions for the day. Yes, it is available on the web dashboard, but when managers or shift leaders are closing, they do not have access to this information. This… more

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   0 comments  ·  Reporting  ·  Delete…  ·  Admin →
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   Thank you for submitting your Idea to UserVoice.

3. Time on table on the dining Map

   Can we put the clock on a dining table on the map, so that when we get into the map we can see how long someone has been at the table?

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   Deferred  ·  0 comments  ·  Clover Dining  ·  Delete…  ·  Admin →
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4. negative variable

   I need a negative variable option so I can add Lotto Paid Out and Scratcher Paid Out because using the Pay Out app has too many steps and time consuming. We sell a lot of Lotto and Scratchers and payout winners. It needs to be show up on the register, because we would have to pay the person out first before they can buy more. It would be easier to ring them up at the same time and it would tell us how much they owe or how much they need to pay.

   It would also work with dropping cash or paying vendors that only accept cash.

   I need a negative variable option so I can add Lotto Paid Out and Scratcher Paid Out because using the Pay Out app has too many steps and time consuming. We sell a lot of Lotto and Scratchers and payout winners. It needs to be show up on the register, because we would have to pay the person out first before they can buy more. It would be easier to ring them up at the same time and it would tell us how much they owe or how much they need to pay.

   It would also work with dropping cash… more

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   0 comments  ·  Orders  ·  Delete…  ·  Admin →
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5. Prevent Navigating Away from an Order without Selecting "Fire All"

   We support a very busy bar that is concerned with preventing theft. They do over 2 million in sales a year, so preventing Bartenders & Servers from deleting an item from an order all together was considered too restrictive. Turning that option on had them ready to take Clover out the next day.

   We currently have "Edit printed items without override" turned off for Servers & Bartenders in an attempt to limit theft. Unfortunately, this prevents the Bartenders from being able to select the + on a previously ordered item when a customer orders a 2nd or 3rd round of the same drink.

   Some bartenders are selecting the back arrow to navigate away from the tickets to avoid printing the items. This leaves them free to delete items & add more of the same item when duplicates are ordered. Their avoidance of firing tickets is leading some employees to fail to "fire all" when food items have been ordered.

   We need a way for Servers & Bartenders to be able to delete items while they are first adding items to an order. However, once they have navigated away from the check, they should no longer be able to delete items without a manager.

   We also need our Servers & Bartenders to be able to repeat items without being able to delete the item.

   Lastly, if that item was initially ordered during Happy Hour, the repeated item should ring up at normal price if ordered after the Happy Hour has ended.

   These fixes would make a big different for us. Thank you!

   We support a very busy bar that is concerned with preventing theft. They do over 2 million in sales a year, so preventing Bartenders & Servers from deleting an item from an order all together was considered too restrictive. Turning that option on had them ready to take Clover out the next day.

   We currently have "Edit printed items without override" turned off for Servers & Bartenders in an attempt to limit theft. Unfortunately, this prevents the Bartenders from being able to select the + on a previously ordered item when a customer orders a 2nd or 3rd round of… more

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   0 comments  ·  Clover Dining  ·  Delete…  ·  Admin →
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6. Tax Reporting IS INACCURATE

   Your tax reporting is INACCURATE.
   We need a clear way to determine meals taxes. THIS IS CRITICAL.
   Your tax statements and reports are a mess. We can not use what is in your reports as it blends POS taxes with delivery app taxes. We need a way to clearly show net sales and taxes from the POS.
   You currently show the amount collect from each order type at the bottom of your sales report. Please also add net sales and taxes for each order type.
   I've found that your tax report does not break out meals tax and no tax rows correctly. Nor does it accurately calculate the taxes.
   Please reach out to me and I can explain further.

   Your tax reporting is INACCURATE.
   We need a clear way to determine meals taxes. THIS IS CRITICAL.
   Your tax statements and reports are a mess. We can not use what is in your reports as it blends POS taxes with delivery app taxes. We need a way to clearly show net sales and taxes from the POS.
   You currently show the amount collect from each order type at the bottom of your sales report. Please also add net sales and taxes for each order type.
   I've found that your tax report does not break out meals tax and no tax… more

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7. New Guest Cover count report not as expected

   I see that this report is now available, however, will it be able to show the total cover counts for past dates? When i click on the report, it just launches me into Clover Dining and shows me the current open tables. I need this report to show me how many total guests we had on specific past dates.

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   0 comments  ·  Clover Dining  ·  Delete…  ·  Admin →
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   Deferred  ·  AdminRestaurant Product (Product Manager, Clover) responded

   Cover Count Reporting is in product roadmap and is planned for Q4-2025.

   
   

   
   

8. Refunds

   Options are everything! If an employee cannot have permission to perform a refund, clover should allow a manager or admin to use their fingerprint or password to allow the refund to occur under the employees own reporting. Current whomever does the refund — it goes under their reporting. We should have the permission to make it either way. All other good POS machine perform this way. Please add this feature. You have it already for discounts.

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9. Guest count in Clover Dining - reporting

   Clover dining adds no additional reporting to clover. Restaurants need to know:
   1. how many guests they have served
   2. Average turn times of tables
   3. Average spend per guest/table

   All clovers main competitors provide this reporting. The information is there, so why not add a report for it?

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   Planned  ·  0 comments  ·  Reporting  ·  Delete…  ·  Admin →
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10. order printing should allow auto-cut after each item or category

    There should have an option for the order printing, each printed ticket should able to auto-cut after each item or category to allow physical separation.

    This enables both preparation of the dishes and placing the receipt under each dish for table delivery guidance.

    use case example:

    In a busy restaurant, several tables place orders for sushi items that are prepared by the same chef and printed to the same kitchen printer. For instance:

    Table A orders: Sushi A ×1, B ×2, C ×3, D ×1, E ×2, F ×1

    Table B orders: Sushi A ×2, C ×2, D ×3, E ×1, F ×2

    Table C orders: Sushi A ×2, C ×2, D ×3, E ×1, F ×2

    Assume these orders arrive close in time, the chef groups preparation by item to increase efficiency — e.g., prepare all Sushi A first, then all B, etc. For proper delivery, each prepared item must clearly indicate which table it belongs to.

    There should have an option for the order printing, each printed ticket should able to auto-cut after each item or category to allow physical separation.

    This enables both preparation of the dishes and placing the receipt under each dish for table delivery guidance.

    use case example:

    In a busy restaurant, several tables place orders for sushi items that are prepared by the same chef and printed to the same kitchen printer. For instance:

    Table A orders: Sushi A ×1, B ×2, C ×3, D ×1, E ×2, F ×1

    Table B orders: Sushi A ×2, C ×2, D ×3, E… more

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11. Batch Close email

    It would be great if the Batch Close report could email to more people than just the defined "Owner". In large organizations you have a finance department that needs this info besides the manager that runs things on the daily. Should be a simple request.

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    Thank you for submitting your Idea to UserVoice.

12. Feature Removed: Can't Add Address While Creating Customer in Order App

    Following an update about three weeks ago, the ability to add a delivery address when creating a new customer within the Order app has been removed.

    Currently, they must:

    Leave the Order app,

    Go to the Customers app,

    Manually create the customer with their address,

    Return to the Order app to link the customer to the order.

    This adds unnecessary steps during busy service hours. Please consider restoring the ability to add a customer with an address directly during order entry. This was a valuable part of the workflow and its removal is causing frustration.

    Thank you for your attention to this!

    Following an update about three weeks ago, the ability to add a delivery address when creating a new customer within the Order app has been removed.

    Currently, they must:

    Leave the Order app,

    Go to the Customers app,

    Manually create the customer with their address,

    Return to the Order app to link the customer to the order.

    This adds unnecessary steps during busy service hours. Please consider restoring the ability to add a customer with an address directly during order entry. This was a valuable part of the workflow and its removal is causing frustration.

    Thank you for your attention… more

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    0 comments  ·  Customer Engagement  ·  Delete…  ·  Admin →
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13. Shorten the Daily Report

    Both of the End of Day reports are simply WAY TO LONG. It wastes a ton of paper. I only need a few figures from the report. Amt Collected, Tips, Total Credit Card Amt, entries for amounts taken out of the drawer (Payouts, tips, etc). I HATE THE NEW REPORTS - WAY TOO MUCH INFO just to check up the drawer.

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14. Stop Deleted Order Printers From Readding After A Reboot

    When a printer is deleted as an order printer it will automatically readd itself after the clover goes through a reboot. This is an issue for retail merchants that have no need for an order receipt. Clover Advanced support has informed us that this is not a bug but "a feature" and that this is the way the software is intended to work.
    I fail to see the benefit of the system changing a setting that was intentionally set. Clover needs to revert this as soon as possible.

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15. QR Code image download

    Printing each individual qr code at a terminal and then scanning them in to a computer to put them on a fancier style seated menu is tedious and relentless work. Others have a native funciton that allows me to download the qr codes themselves as images. this should be a thing. i have 8 veneus and have had to do this 8 times, i will be opening 8 more and to be honest it is sort of a deal breaker not having it

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    Not at this time  ·  0 comments  ·  Clover Dining  ·  Delete…  ·  Admin →
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16. Menu by terminal

    Menus or specific categories that can be viewed at assigned terminals

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    Under Review  ·  0 comments  ·  Menu  ·  Delete…  ·  Admin →
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17. Turn off order ticket

    Please Add The option to turn off the order ticket getting printed when the customer press the button for printing the receipts.

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18. Kiosk to print at Station Printer

    Please have the Kiosk print orders at the Station Printer. Why is there an additional order printer needed? The Kiosk does not see the Station Printer as an option for Order Printing. Why is that? Can you please have the Station Printer automatically print Kiosk Orders? Without the need of an additional order printer. It really streamline our operation. Otherwise, we'd have to return the Kiosk.

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19. Device Printed COLO QR Codes are not enabled for DDD Delivery!

    Device Printed COLO QR Codes are not enabled for DDD Delivery! Only the QR codes at the dashboard are enabled with DDD delivery option. Most of our merchants do not have PC's/Printers. The ability to print QR codes that work for both pick up and Delivery should be an option.

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20. auto gratuity reporting

    Clover needs to have an option to group Tips & Large Table Gratuities (service charge) together in Sales Overview Reporting in Clover for FSR's.

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