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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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492 results found

  1. Most restaurant merchants do Catering orders or Large orders that require at lease a day notice to fulfill. A Secondary URL for these type of orders and Item that
    will require more than the currant 90 Minutes time limit.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  2. Please add the Server Name next to "In-Store" on the KDS so we do not have to click into the Order Note every time to see which server is assigned

    1 vote

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  3. The current system does not allow mixed tender types once a bill has been split four ways. We encountered a situation where four guests split a payment: three paid by credit card, and the fourth wanted to pay partly in cash and the remainder by credit card. The system prevented this and forced the final guest to choose either full cash or full credit, which is not acceptable in real-world payment scenarios.
    This limitation needs to be corrected and implemented as soon as possible.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  4. Can we make it an option to remove or keep the "Whole Table" on the Kitchen Ticket, please?

    I can understand why some restaurants need it, but at the restaurant where I work, we do not want it printed.

    Thank you very much.

    1 vote

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  5. WITH CLOVER DINNING HAVE THE OPTION TO REMOVE ORDER TYPE WHEN DEALING WITH TABLES.
    ITS CONFUSING WHEN THE DEFAULT ORDER TYPE IS "TO-GO" AND THE ORDER RECEIPT READS -
    DINNING ROOM TABLE 5
    TO-GO

    1 vote

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  6. Make happy hour available for essential and up for free

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  7. THE CUSTOM MODIFIER SHOULD HAVE THE OPTION TO ADD PRICE, SAME AS A CUSTOMER ITEM.
    THEY'RE SPECIAL OCCASIONS WHEN CUSTOMERS ASK FOR SPECIFIC ORDERS THAT AREN'T SET MODS AND ITS EASIER TO RING UP THE ORDER WITH A CUSTOM MODIFIER WITH AN OPTION TO ADD PRICE.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  8. There is currently no way to quickly determine the restaurants (or individuals) sales break down for Food and Liquor. This information (liquor sales) would be useful for servers at the end of each shift to determine the amount they must tip out the bartenders. Additionally, this information would be extremely beneficial for the restaurant to determine sales of periods (daily, weekly, monthly, quarterly, yearly). There has to be a better way to do this, than continuing it on our fingers or with scrap paper. Your assistance is greatly appreciated.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  9. Merchants need to be able to see the cash deposit totals by employee on their POS and not just via the dashboard. Currently, the POS shows cash deposit totals - but not by employee.

    The cash deposit totals by employee are visible in the dashboard and so this should be accessible via the POS as well.

    This is important for employees and their manager when checking cash deposits at the end of their shifts.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. Problem: Once created, discounts are only available or must be deleted AND they can be applied to both Order and Item level. They are also often disorganized.

    Solution: Make discounts available or unavailable (optional) so we don't have to delete them and allow them to be applicable for Orders or Items only, or both. This way employees cannot accidentally apply BOGO 50% OFF item only discount to an entire order.

    Also, please give us the ability to organize discounts alphabetically or as category/groups, also allowing to display in register separately or in categories -- perhaps we can add/delete custom categories…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  11. Partial payment order Management

    Ability to running an open tab/order/check after a partial payment is applied. In a bar environment it is common to have a party of guests running a single tab/order. Some guests leave and request to apply a partial payment. Others stay and continue to add items to the existing tab/order. This option is currently not possible in Clover, but available in most competitive pos products.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  12. just opened a new restaurant, but I don’t see the service charge pop up automatically when I hit “Pay.” This feature works correctly in my other three restaurants. I contacted Clover Support, and they told me that the new updates no longer include this feature. Please add this feature back.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. I have had many clients say they do not like the white background of the clover dinning and retail screens. They would also like to be able to change the color of the categories. so that the full box is a solid color, not just the side.

    1 vote

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  14. This is more of a complaint/suggestion, not an idea. Our business has the gold plan - Restaurant plan, but we are not a restaurant, although we utilize a lot of the same Clover options included with this plan. We are a ******** bar/tasting room that also sells merchandise. Many times a customer will purchase an item, let's just say it's a shirt, and they come back the next day or next week because it's the wrong size. On the Restaurant plan, you cannot complete an Exchange, only a Refund. So we have to refund the guest's form of payment to…

    1 vote

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    Started  ·  0 comments  ·  Clover Dining  ·  Admin →
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  15. I have a merchant using xxxx that is interested in Clover. They are not going to move forward with Clover, because they need the ability to pull up an order simply by swiping/inserting the card that they have on file for the bar tab/pre-auth. This is a music venue/bar that gets very loud, and therefore they need the ability to pull up an order without needing to communicate with the customer over loud music. If Clover could implement this, they would 100% move.

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  16. Please add the ability for customers to redeem Clover Gift Cards when making purchases via Clover Online Ordering or any Clover eCommerce platform.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. I would like customers to be able to scan their coupon on the mini when using the promo feature rather than us taking their phone and scanning on our clover device.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. Currently, the Epson printer connection with the Clover POS does not allow us to limit printing to only to-go orders or online/mobile orders. As a result, labels are being printed unnecessarily, which leads to wasted supplies.

    We would love to explore adding this functionality to the integration, as it would help streamline operations and eliminate the need for additional labels going to waste.

    Please let us know if this is something that can be supported now or considered for future enhancements.

    3 votes

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  19. In the dashboard, have a report that will tell you how many cover counts by hour. There is an existing sales report, but it does not show how many guests were served.

    1 vote

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    Started  ·  0 comments  ·  Reporting  ·  Admin →
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  20. Many multiple locations are under different legal corps but maybe the same owner or franchisee. Setting up multi location permission settings rather than being able to copy or close them takes a long time for a merchant to setup and delays implementation.

    1 vote

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    Planned  ·  0 comments  ·  Multi-Location  ·  Admin →
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