173 results found
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2 or more online ordering addresses
One for basic menu online ordering and pick up on a day to day basis and one separate and dedicated to ordering online catering orders.
I would like to keep the two separate for my customers.1 vote -
sales tax
third party online sales and sales taxes should be excluded on the report, or reported separately because they pay the taxes, so i get the clear picture of taxes owed to state, county and city, right now its included in the total sales.
1 vote -
kiosk modifires are missing
I have a huge issue with the clover kiosk.
some of my items has a lots of modifiers and it seems like on the kiosk they make a limit on how many modifires you can have which I think it is a programing mistake because we don't have this issue on the Due station so now my customers can not see all their modifiers options on the kiosk.
second the All Item option on the kiosk has to be takin offfffffff pleeeeeeease it confuse the customers and it suppose to be just an option for the staff on the due…1 vote -
BE ABLE TO UPDATE INVENTORY INSTANTLY. (UPON EVERY ORDER)
INVENTORY NEEDS TO UPDATE THE SECOND A SERVER ORDERS AN ITEM. SO THAT THE SECOND SERVER BEHIND HIM IMMEDIATELY KNOWS THE REMAINING BALANCE OF THE INVENTORY. INSTEAD OF WAITING FOR THE BILL TO BE PAID FOR FOR INVENTORY TO UPDATE IN THE SYSTEM.
RIGHT NOW INVENTORY UPDATES ONLY AFTER THE CUSTOMER PAYS FOR THEIR BILL.
1 vote -
Editing Order and Adding Items to the Bill after the first person leaves the table
I am Hossein, one of the managers of Diyako Cafe. We are using Clover systems, and we have a very important problem with that. In the case that we have more than one person on a table, and we serve some items to them, when the first person wants to pay for its order and leave and the other people remains, we can’t add any other items to the table. In this situation, the invoice is frozen and the only possible action is asking other guests to pay for their current bill, close the bill and open a new bill…
1 vote -
KDS should not show already printed orders
Currently the KDS will show all orders even the ones already expedited to the customer. Example
I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…2 votes -
KDS Order Data available on Clover Dashboard
KDS data available on Clover Dashboard.
It would be awesome to have the order times, delayed orders, overdue orders, order types available in the reporting section on the clover dashboard.
To see the number of 3rd party order apps, website traffic, et cetera.3 votes -
Being able to have subcategories
Being able to have subcategories for your categories and sub sub categories for those categories, then you don't need have to have one hundred different categories to chose
5 votes -
Request for Enhanced Tipping Feature on CLOVER Terminals
We are experiencing an issue with the tipping process on CLOVER terminals when guests use Tourism Vouchers and our restaurant-generated Gift Cards as part of their payment. Currently, guests are prompted to add a tip based on the discounted amount, which can lead to under-tipping on the overall service received.
We propose an enhancement to the tipping workflow:
Tipping on Full Amount: Modify the terminal to prompt guests to first add a tip based on the full amount of the check before any discounts are applied.
Payment Process: After the guest has added their tip, the terminal should then prompt…1 vote -
Timeframes for Multiple Online Menus
It would also be nice for menus to have time frames. Lunch is available Tuesday through Thursday 11 - 3 and brunch is available Sat & Sun.
Not sure why i am able to create multiple menus if I cannot change the times...4 votes -
Add an Extra Categories to the main category
Add Extra Categories to the main category Ex:
I have a category called (Coffee Bar) I need to be able to split this category into Cold Coffee and Hot Coffee then inside this categories comes the items and it is important to be this way instead of me have to set the Cold Coffee and the Hot coffee as Items and the coffee flavors as Modifiers because in this way I will loose the capability of adding photos to the coffee flavors on the Kiosk and the capability to specify each coffee flavor with it's own modifiers. or I have…2 votes -
Print Status on Clover Dining Table Map
Add a print status icon to the Clover Dining "tables" and "bar and more" items showing the print status of the table/order. Perhaps a printer logo colored red when nothing has printed, yellow when some item have printed and green when all items on a ticket have printed.
Similarly add a kds icon perhaps displaying white for no activity, yellow for active orders, red for orders past the bump threshold and green when all items have been bumped.
These enhancements would allow managers to quickly identify what tables/orders have fired to the kitchen and there completion progress. Takes too much…
4 votes -
Reporting Functionality-Export Payments
Under Transaction, an option is available to export Payments but the pre-configured report generated does not allow for user configuration/modification changes to capture additional data fields for data that is captured on the customer receipt.
Additional fields required Item, Price, Categories, Modifiers.
It seems a custom report is required but Clover Support can only suggest submitting request via User Voice instead of creating a support ticket. This should be an easy ask.
1 vote -
Inconvenient for Franchise business
Hi,
We own a franchise business and have realized that the Clover POS system is not very franchise-friendly. For example, the reporting feature could be improved. It would be great if the POS had a function that automatically calculates cash deposits. I know there is a cash deposit category, but it’s not sufficient for our needs. Additionally, when updating the menu, I have more than 30 accounts under my master account. While we can switch between accounts easily, it would be much more convenient if we could update the menu across all accounts at once, as we manage the franchise…1 vote -
Online Menu on Google
Online Menu on Google Suppose to be on the top of the online ordering list and it suppose to be named with the restaurant name, because our online list start with Grubhub and seamless and doordash then Order Clover so Order Clover has to be the first then it is better to call it with the restaurant name because a lots of customer does not know what Order clover means and they think it is another ordering company instead of knowing that is our direct online ordering especially that it has our original prices comparing to other online ordering companies…
2 votes -
Please stop requiring customers to complete a captcha to place an online order.
I can't think of a single marketplace on the internet besides Clover that does this.
1 vote -
kiosk
New Clover Kiosk Needs to have a DONE or No receipt button for the kiosk to not force to have to print a payment receipt every single transaction as most customers dont want paper payment receipts. except maybe an order receipt.
please add this option just like every other clover device has this option to skip the payment receipt so that paper receipts are not piled up all on the floor or around the kiosk because of customers not wanting it.3 votes -
discount
Need a variable $ or % for specialized promotions.
For example come in for a free toppings!
(Customer topping choice price might vary, causing the need for several discounts)
1 vote -
Kiosk and KDS Issues
I have a problem with KDS and the clover Kiosk
First the KDS have an issue that if we adjust the size of the text to large or largest we lose the word takeout and dine in with the kiosk orders and it shows just like this ex; (Kiosk..) and the only way to fix it by keep the text on the small witch is hard to see and we are facing the same issue with the due orders so we have dine in and to go order type on the Due, and on the KDS does not show the…1 vote -
Merchant would like to have a tablet for orders only just for servers
Merchant would like to have a tablet for orders only just for servers
2 votes
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