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Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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407 results found

  1. NEED Tips at end of day to decipher between tips for food and regular beverages and tips for bar orders..

    So servers can tip bar on bar items handled "WITHOUT" giving bar tips on "Entire" food order ( food they serve should not be portion of tip that goes to bartender)

    NEED simpler way at the end of the day to see breakout by employee for bar tip versus food tip portion for total tips

    Ie;
    Days orders came to $1,000

    $200 of order was bar

    $800 of order was food and beverage

    Tip is 20% of the total ticket

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  2. The first screen on the Clover Kiosk is "all items" and they are arranged alphabetically. This is confusing if you have several categories. Can the "all items" home screen still be organized by category? Or omit the "all items" screen and only show each category on the left hand side and have the first category be the first items that show up on the Clover Kiosk?

    2 votes

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    Planned  ·  0 comments  ·  Hardware  ·  Admin →
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  3. I would like to be able to adjust each section and where it appears on the ticket. I own an elixir bar, which is like a coffee shop, and I do not want the table information on the top of the ticket; I like the customer's information on the ticket, and I would like to be able to make the customer's name bold so that it stands out.

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  4. When a URL for a single item in Clover online ordering is shared it takes you to the main ordering page rather than the specific item.

    1 vote

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    Not at this time  ·  0 comments  ·  Website  ·  Admin →
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  5. Having all categories and items within that category alphabetized for ease of use and rapidity when taking orders.

    1 vote

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    0 comments  ·  Menu  ·  Admin →
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  6. The chef has a better understanding of which food items are available during the day. Can we please add functionality that would allow the kitchen to 86 an item from the KDS rather than going to a station/flex/mini.

    1 vote

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    Deferred  ·  0 comments  ·  Clover Dining  ·  Admin →
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  7. Ability to select a modifier multiple times on the Clover Kiosk like you can do on the Clover Station Duo.

    This is relevant for QSR locations like coffee shops, bubble tea and dessert locations where a modifier can be selected up to 5x times. There can also be 30+ modifiers in these types of QSR locations.

    3 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  8. Problem: The customer-name field in the ordering flow currently accepts letters only. I want to enable a numeric-only option (or a numeric-mode toggle) so customers can enter numeric identifiers (e.g., 1–50 digits) instead of their name. We cannot shout out customer names in the restaurant to look for them.

    Proposed change: Add a mode toggle (Name mode vs. Numeric ID mode). In Numeric ID mode, the input accepts digits 0–9 only, with validation for length (configurable, e.g., 1–50 digits). This will make bringing out food to customers table easier since they can be found by their number on top of…

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  9. Online orders fire expo tickets and kitchen order tickets immediately when placed even if that is days in the future. This activity requires the kitchen to archive future orders and physically manage order tickets based on pickup time.

    Online aggregators are firing orders based on prep time and pickup time making them much more efficient. Any kitchen using kitchen printers and/or 3rd party kds has to stay with the aggregators because of this limitation.

    1 vote

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  10. 'Signature & Tip Location' on BOTH device, and receipts. Businesses that run volume through transactions via a customer queue line/station need to be able to occasionally print receipts for this.

    1 vote

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  11. We are paperless and do not print receipts. The only option we want to show on the forward/customer facing kiosk is "No Receipt, Email Receipt, Text Receipt." There should be an option to customize what options we offer for receipts.

    1 vote

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  12. Please make it so that surcharge collected is reported separately from total sales on batch reports and closeout information.

    1 vote

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  13. Please add a clock to the KDS screens so the kitchen staff can always easily know what time it is just by glancing at the screens. My screen shows the time as a screensaver when it’s slow, but when we’re busy we just see the tickets with no way to know what the current time is.

    This is useful for rake/out orders that a setup for a specific pickup time. Example “Susan 7:15pm pickup” I should be able to look at the screens and have a small clock somewhere so I can easily keep track of time.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  14. Make label printers work like any other kitchen printer. They need to be network printers where print labels are used to fire prints. It should support both types of labels, die cut and linerless. Also, labels should be able to be printed from KDS.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. Create functionality to enter future delivery date/time that would work similar to online orders schedule at future time or dates and times. In addition add an interface that shows future orders to facilitate order fulfillment.

    3 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  16. enable tips on invoices

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. On Clover order receipts, the employee name is currently bolded, while the customer name is not. This makes it difficult for staff to quickly identify which order belongs to which customer, especially during busy hours or when multiple orders are being prepared at once.

    Please update the receipt formatting so that the customer name is bolded or otherwise made more visually prominent than the employee name. This small change would improve order accuracy and efficiency in customer-facing environments.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  18. When Applying discounts it discounts the whole ticket. We would like to be able to apply our military discount to just the veterans meal and not the whole ticket. Please and thank you!

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  19. Allow the creation of recipes that allow assignment of inventory items and ingredients that increases/decreases counts upon receipt/use/creation of items, sub-items and ingredients for menu and non-menu items.

    1 vote

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  20. We would like to be able to ask the customer for a name and use that as the ticket number. Instead of just calling out numbers when orders are ready, we would like to call out their name.

    The feature to add their name to the ticket currently just auto adds the name on the credit card and it's a little weird. Also we're not trying to take down all their information and add them to the system. We would just like a simple name on each order. Please and Thank you!

    2 votes

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