429 results found
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Option to print transaction list with closeout report
It would be great if there were an option to print the list of transactions included in the closeout batch report. I am aware it can be viewed online or on the device but a printing option would be more convenient for me. That was one of the questions I asked the sales person before switching over, only to find that the option is not even an option.
1 vote -
ASSIGNING ITEMS TO RESPECTIVE GUESTS USING REGISTER APP
Scenario for counter service restaurant: You have multiple guests ordering under one ticket at the counter but when using the register app, order items are unable to be assigned by the respective guests, this causes confusion at the kitchen because order ticket appears to be telling the kitchen staff that there’s one guest placing these multiple orders. My merchant is asking for the option to go into the register app and have the ability to/ function to organize an order ticket by guest identically to how Clover Dining does it. The problem with using Clover Dining to assign items to…
1 vote -
View Open Orders on Dashboard
When in the restaurant, it's easy to see all open orders. On the dashboard, there is no way to filter on open orders, forcing me to scroll through hundreds of orders to find those that haven't yet been paid.
1 vote -
Menu Hours for Online Ordering
We need to be able to add Breakfast Menu Times to our Cafe hours. Hope House Cafe.
We use online ordering and Doordash options, but are not able to enter hours and have this option available for online ordering.We are currently having to manually enter and remove them daily for Breakfast Menu ITems.
8 votesHello, Thanks for reaching out to Clover. We are working with our online ordering partners like Doordash to get this feature out to you. Thanks.
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Condensed sales report needs to include totals
The new condensed sales report on device provides the Sales by Tender Type, but we must add the figures together to determine card totals. It'd be helpful to have the "Total" section from the Full Report on the Condensed Report.
1 vote -
Clover Cash Discount applies to Clover Gift Cards
Please add Clover Gift Cards as a tender option to apply the cash discount price. We want our gift card holders to pay the cash price
2 votesThank you for your feedback, we plan to deliver these capabilities in q1'26.
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Online Ordering Transaction limits
There needs to be a way to limit the amount of menu items a customer can order using the online ordering. We have had many problems with customers using online ordering to order large quantity of menu items that would fall more under catering. It really creates a problem both for the customer that expects there order to be ready at a given time and the staff trying to fulfill the order. Also creates a problem when the customer chooses delivery and for any reason the driver cancels the order and that order gets refunded without notice!
It is really…4 votes -
Kitchen display guest
On the KDS when enabling group identical items it should separate the items by guest.
Not grouping the guest because it’s very confusing. And there’s no setting to disable guest from grouping together.
Sort Group items by each guest individually.
18 votes -
No software updates during business hours
Please find a way to limit Clover software updates to outside of business hours. We've heard a number of complaints about updates happening during peak hours that have been negatively impacting business
4 votes -
online order
can you add order number when customer place an online order? it will be easy to find customers order when we have a lot online orders.
2 votes -
Inventory tracker mods
1) Be able to submit emails to admins/managers when inventory is below a certain count on an item
2 votes -
Sales Activity Report Headers
Add the cash rendered amount to the column header in Sales Activity > Transactions report so we can easily identify potential theft or expectations for the till at shift changes. Or offer the ability to customize the headers of the Sales Activity reports like we can with Inventory
2 votes -
Clover Online Ordering website to better show Ordering Type options
It would be clearer to online ordering end-users if the Clover Online Ordering website showed the Order type (in-store pickup, delivery, curbside) listed as radio buttons rather than a drop-down so that end-users can clearly see all of the available options before hitting the checkout button. Currently, they may not realize that delivery or curbside pickup are available unless they know to click the drop down.
3 votesThank you for submitting your Idea to UserVoice.
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Update Employee Name
I would like the ability to update an employee name without having to delete and re-setup. I have an employee who got married and I can't update her name. I have to delete her and set her back up from scratch.
5 votesThank you for submitting your Idea to UserVoice.
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merge contact
ability to merge duplicate contact
2 votes -
tax
When placing an order on Clover, it would be helpful to choose ONE item on the order to remove tax from that item only. Our state removes taxes on bread products, when 6 or more are purchased. Clover will only remove taxes from the whole order, not individual items. Please help with implementing removing taxes from single items on the order screen.
3 votes -
Column sorting & Column Order
When we’re in the ITEMS list, we can only sort by name. We organize our items by SKU, so it would be nice to have the ability to sort by any column. Additionally, we’d like to be able to rearrange the columns. We prefer the SKU to be the first column for referencing, so it would be great if we could drag the columns to change the order.
3 votes -
Communication with Engineering once a case has been created
Communication with Engineering Team
Once a case has been created, the communication almost completely stops. There needs to be a path to engineering for ISO's and Agents. More often then not the case is closed and is not resolved. If the engineers do not want phone calls, create a portal where the case lives once it is open. Agents can check their tickets and respond accordingly, making the process more seamless while getting the issued resolved in a more timely manner, keeping merchants happy!3 votes -
Tracking Losses & Courtesy Items
Need a option/process to track Courtesy/Spills in Restaurant/Bar environment to account and report for these items, with out it affecting the sales numbers on the reports. Once the order is open & printed to Kitchen/Bar and an event occurs to the order and it is declared a loss/spill or courtesy. The order will remain unpaid and declared a loss/courtesy, it needs to appear on daily report and be tracked weekly/monthly/annually for reporting to government agencies. Specially on liquor.
2 votes -
Remote order
Hello, with the situations with the restaurants, specially with mine, I am always short staffed for the past few months. This means, many customer calls are missed while our staff is serving dine-in customers. So, the idea is to route all the calls to our remote staff who can take all the orders from the customers and place the orders remotely via clover app. This way, if the customer calls are handled, then the staff onsite can take care of the dine-ins. I understand there few prep works and coordination needed, but that's doable than loosing the business itself
2 votes
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