394 results found
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tax
When placing an order on Clover, it would be helpful to choose ONE item on the order to remove tax from that item only. Our state removes taxes on bread products, when 6 or more are purchased. Clover will only remove taxes from the whole order, not individual items. Please help with implementing removing taxes from single items on the order screen.
3 votes -
Column sorting & Column Order
When we’re in the ITEMS list, we can only sort by name. We organize our items by SKU, so it would be nice to have the ability to sort by any column. Additionally, we’d like to be able to rearrange the columns. We prefer the SKU to be the first column for referencing, so it would be great if we could drag the columns to change the order.
3 votes -
Communication with Engineering once a case has been created
Communication with Engineering Team
Once a case has been created, the communication almost completely stops. There needs to be a path to engineering for ISO's and Agents. More often then not the case is closed and is not resolved. If the engineers do not want phone calls, create a portal where the case lives once it is open. Agents can check their tickets and respond accordingly, making the process more seamless while getting the issued resolved in a more timely manner, keeping merchants happy!3 votes -
Tracking Losses & Courtesy Items
Need a option/process to track Courtesy/Spills in Restaurant/Bar environment to account and report for these items, with out it affecting the sales numbers on the reports. Once the order is open & printed to Kitchen/Bar and an event occurs to the order and it is declared a loss/spill or courtesy. The order will remain unpaid and declared a loss/courtesy, it needs to appear on daily report and be tracked weekly/monthly/annually for reporting to government agencies. Specially on liquor.
2 votes -
Remote order
Hello, with the situations with the restaurants, specially with mine, I am always short staffed for the past few months. This means, many customer calls are missed while our staff is serving dine-in customers. So, the idea is to route all the calls to our remote staff who can take all the orders from the customers and place the orders remotely via clover app. This way, if the customer calls are handled, then the staff onsite can take care of the dine-ins. I understand there few prep works and coordination needed, but that's doable than loosing the business itself
2 votes -
Transfer Server on Closed Order
We really need a way to be able to transfer/change the server name on closed orders. This way if a mistake is made and the order is transferred to a manager's name or someone who just helps close out the tab, the business can adjust this when they notice the error and transfer it back to the correct server and have all tip reports adjusted so that this displays correctly.
6 votes -
Business Name on Printed Expo Order Receipts
On the printed Order Receipt/ Expo Receipt, please allow us to modify the header, so that it doesn't just say "Clover Online Shopping Pickup." We attach these receipts to customer orders, so would like to be able to put our brand name (and logo!) on the header.
2 votesThank you for submitting your Idea to UserVoice.
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Pop-up Prompts! For double checking or mistake catching!
We would like if there was a way to have pop-up prompts come up before moving on to certain fields like asking the customer count before food ordering or ringing out! This has become important to us to have because by example the restaurant is all you can, missing inputting the customer number count can greatly affect business, what will happen is that the employee will move onto orders or payments with out filling this out, so maybe only one person of a table of six will be charged! So we want prompts that come up just asking to confirm…
3 votes -
Dayparting
Now that we have Dayparting for our menus, we need to have the same ability to work with the pickup services like DoorDash, Uber Eats, Grub hub and all others.
7 votes -
Being Able to Inactivate/Activate Employees that work for us seasonally
We have employees that are seasonal. (they are in college during the fall and spring) but work for us in the summer and on breaks.
We would like the ability to make the employee inactive so that they are not listed when we are trying to do things like
-filter by employee when in transactions
-trying to move a table to another employee
-...To have to delete the employee and then re-add (having to enter all their information again) them when they come back is inefficient and a pain. Whereas, if we were able to just change a field…
2 votesThank you for submitting your Idea to UserVoice.
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Improve Export/Import Item List Data for better integration
Currently, "description" is supposed to already included for export/import but that is not the case. Additionally, pictures is not an option. However, there is much more data that should be included with data transfer, that could be optional by the account owner. Make everything available and optional for export/import - including the current state (at the time of export) of each item.
2 votes -
Kitchen Printer Firing Delay options
Allow a configurable delay for firing to the Kitchen Printer when the option to print when Save or Pay is tapped to allow for declined payments.
3 votes -
Sub Catagories
We need sub catagories!!
3 votes -
Email notifications for online orders
Merchant would like the option to receive email notifications when an online order has been submitted.
2 votesThank you for submitting your Idea to UserVoice.
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Daypart Time Ranges for Each Day
It would be extremely helpful if we could define a Start & Stop time for each Day selected when configuring a Daypart.
If a business is open until 2AM on a Monday, for example, it would be nice to be able to configure a Daypart that extends from 10pm on Monday until 2AM on Tuesday.
Example 1:
My Bar charges $0.25 cents more for drinks Friday from 7pm - 2am & Saturday 2pm - 2am
We would like to configure a single Weekend/Live Music menu with the flexibility to define different hours of availability throughout the week. This way we…4 votes -
Kiosk - TM-L90 Sticky Label Printer
Please give the Kiosk access to the labels app and/or program compatibility with an Epson TM-L90 sticky label printer. When merchants are running Clover POS with an Epson TM-L90 and want to integrate kiosks into their cafe/restaurant to expand their service volume, kiosks are not a realistic option without having similar functionalities as the Clover Mini. Competitors like Chowbus and Infi kiosks have seamless integrations with label printers, and have become favorable options for our merchants, unfortunately.
4 votesThank you for submitting your Idea to UserVoice.
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Online Ordering Payments
Most other POS systems offer a “pay at store” option for online ordering. I have a lot of highschool students who utilize this function and pay cash. I would like to streamline all online orders through clover, but have not switched for this specific reason.
4 votesThank you for submitting your Idea to UserVoice.
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kitchen management
Individual Order slips: Can the Kitchen Printer print separate tickets for each item in an order? I know the front counter Epson Sticky Printer has the ability to print 1 of 3, 2 of 3, 3 of 3 for the order. How can the Kitchen Printer be programmed to do the same?
4 votes -
modifier min/max
For Modifier Groups for online orders, we used to have the ability to choose a min/max for specific modifiers. Example: A combo with 3 sides. We can list all the sides, but if a customer wants to choose 2 of the same side (mac & cheese for example), there is no ability to choose 2 mac & cheese, just one of each sides. Can the quantity be adjusted to have a min/max option?
2 votes -
Firing Order Logs Server Out
When a server fires their order, rather than the computer closing the table out, but leaving the server logged in and on the dining room floor plan screen, we should be able to turn on a function that logs the server out entirely. When you have 8-10 servers running around and someone forgets to log out, it's easy for someone else to start ringing their order under another person's name. Servers often forget to lock the computer when they're done, so this issue is fairly common.
2 votes
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