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Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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394 results found

  1. Ability to compare fields and perform export / import functions. Does not need to be limited to Multi-Location. However, Multi-Location would add additional hierarchy level modifications / restrictions.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Owner needs to be able to manage users and their permissions. User list should show users already created at individual locations. The permissions need to override those at the individual location. This prevents or allows individual locations to edit menus.

    2 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. The primary Multi-Location user needs full grouping and group editing capabilities. For example, 17 open MIDs under one ISO with 3 MIDs in New York, 13 MIDs in Miami and 1 MID in Orlando. The user only sees 1 group titled by the MID of the HQ account with the chain code.
    so rather than
    x1234 (17) >
    the user can edit
    (no HQ or other non-processing accounts)
    (no closed accounts)
    (no accounts from non A1 Payment Processing)
    A1 Payment Processing (17) > (changes override all changes)
    Miami (13) > (changes only affect Miami MIDs)
    New York (3) > changes…

    2 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. Online Delivery Partner integration - need to be able to provide an online menu with delivery pricing and another menu with a lower pick up price for orders placed on DoorDash or Uber Eats. Merchants are charged lower commission for pick up orders and they want to pass through savings to customer. Also, DoorDash provides merchants with online ordering and would need separate menu with even lower prices there.

    3 votes

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    0 comments  ·  Menu  ·  Admin →
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  5. Need the ability to re-order the modifier groups within the item. It's too difficult to re-order all of the modifiers for each item if the merchant has 30+ modifier groups. For example the merchant needs the required modifiers to show before the others in the item.

    2 votes

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  6. It would be great if there were an option to print the list of transactions included in the closeout batch report. I am aware it can be viewed online or on the device but a printing option would be more convenient for me. That was one of the questions I asked the sales person before switching over, only to find that the option is not even an option.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  7. Scenario for counter service restaurant: You have multiple guests ordering under one ticket at the counter but when using the register app, order items are unable to be assigned by the respective guests, this causes confusion at the kitchen because order ticket appears to be telling the kitchen staff that there’s one guest placing these multiple orders. My merchant is asking for the option to go into the register app and have the ability to/ function to organize an order ticket by guest identically to how Clover Dining does it. The problem with using Clover Dining to assign items to…

    1 vote

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    Not at this time  ·  0 comments  ·  Orders  ·  Admin →
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  8. When in the restaurant, it's easy to see all open orders. On the dashboard, there is no way to filter on open orders, forcing me to scroll through hundreds of orders to find those that haven't yet been paid.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  9. We need to be able to add Breakfast Menu Times to our Cafe hours.  Hope House Cafe.
    We use online ordering and Doordash options, but are not able to enter hours and have this option available for online ordering.

    We are currently having to manually enter and remove them daily for Breakfast Menu ITems.

    6 votes

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    0 comments  ·  Menu  ·  Admin →
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  10. The new condensed sales report on device provides the Sales by Tender Type, but we must add the figures together to determine card totals. It'd be helpful to have the "Total" section from the Full Report on the Condensed Report.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  11. Please add Clover Gift Cards as a tender option to apply the cash discount price. We want our gift card holders to pay the cash price

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  12. There needs to be a way to limit the amount of menu items a customer can order using the online ordering. We have had many problems with customers using online ordering to order large quantity of menu items that would fall more under catering. It really creates a problem both for the customer that expects there order to be ready at a given time and the staff trying to fulfill the order. Also creates a problem when the customer chooses delivery and for any reason the driver cancels the order and that order gets refunded without notice!
    It is really…

    3 votes

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    Under Review  ·  0 comments  ·  Website  ·  Admin →
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  13. On the KDS when enabling group identical items it should separate the items by guest.

    Not grouping the guest because it’s very confusing. And there’s no setting to disable guest from grouping together.

    Sort Group items by each guest individually.

    16 votes

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  14. Please find a way to limit Clover software updates to outside of business hours. We've heard a number of complaints about updates happening during peak hours that have been negatively impacting business

    4 votes

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    Deferred  ·  0 comments  ·  Other  ·  Admin →
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  15. can you add order number when customer place an online order? it will be easy to find customers order when we have a lot online orders.

    2 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  16. 1) Be able to submit emails to admins/managers when inventory is below a certain count on an item

    2) Allow certain items to Sync together…. For example… my client has 5 bottles of red wine, he stated about 4 glasses equals a bottle. On the menu his servers either sell by glass or sell by bottle. We want the option to be able to input 5 quantity on the bottle items but when you sell that same bottle by the glass in a different category,automatically deduct a portion of his choosing (in this case .25) on the bottle quantity category.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. Add the cash rendered amount to the column header in Sales Activity > Transactions report so we can easily identify potential theft or expectations for the till at shift changes. Or offer the ability to customize the headers of the Sales Activity reports like we can with Inventory

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  18. It would be clearer to online ordering end-users if the Clover Online Ordering website showed the Order type (in-store pickup, delivery, curbside) listed as radio buttons rather than a drop-down so that end-users can clearly see all of the available options before hitting the checkout button. Currently, they may not realize that delivery or curbside pickup are available unless they know to click the drop down.

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  19. I would like the ability to update an employee name without having to delete and re-setup. I have an employee who got married and I can't update her name. I have to delete her and set her back up from scratch.

    5 votes

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    0 comments  ·  Employees  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  20. ability to merge duplicate contact

    2 votes

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