601 results found
-
Clover Dining - Guest Count Report Delay
It’s great to see the Guest Count Report added to Clover Dining. Unfortunately, the report can take several hours to update, and sometimes the final count is not available until the next day.
Many restaurants need the final Guest Count for their end-of-day closing report. Please make completed transactions reflect faster, ideally in real time or by closing time.1 voteThank you for submitting your Idea to UserVoice.
-
Add and lock revenuve class by category
When setting up new revenue classes today, it is extremely cumbersome and time consuming and leaves much room for error. Items must be assigned to a revenue class one by one. Further more, those revenue classes show up in printer label sections making things very confusing.
Revenue classes should have the option to assign them by category as well as individually. If I can pull a list of all beers from the beer category and assign them to the revenue class "Beer Sales" it would save hours. Furthermore, users should have the ability to "lock" a cartegory against a revenue…
1 voteThank you for submitting your Idea to UserVoice.
-
Archive old menu items/ Hiding categories
Archive Feature/ Hiding unused categories!
When working in the clover dashboard, it can become very cluttered with old items, categories and modifier groups. It would be great to have the option to "archive" certain features. Most importantly archiving categories and items.
This would help clean up the back end to make it more user friendly for owners and managers. It would also help increase efficiency in the front end.
For our restaurant, we change the menu twice a year. We keep all the old items and modifiers for data. We also have certain categories that we only use seasonally, or…
1 voteThank you for submitting your Idea to UserVoice.
-
Ability to give Deletion Reason on live order/check
It would be nice if and when a person operating in the Register Mode is prompted to give a reason when an item is deleted from a live order/check. This would help prevent the operator from deleting off items for friends and cohorts at their own discretion. During our Grand Opening, the team was told to stick strictly to our Discounts Code and to not comp too many items. We found that there were 75 item deletions in one day from checks. Some were legitimate mis-rings, but others are very questionable since we were told to watch out because one…
1 voteThank you for submitting your Idea to UserVoice.
-
Vibration or Pop up notification when order is ready
Is there anyway to enable a vibration or a pop up on the screen for a server when an order is marked as "ready" or "completed" on the KDS?
1 voteThank you for submitting your Idea to UserVoice.
-
**Suggestion: Allow Restaurants to Adjust Pickup Times for Online Orders**
Suggestion: Allow Restaurants to Adjust Pickup Times for Online Orders
Clover Online Ordering currently appears to use a preset pickup time for each online order. However, during busy periods, there are times when the restaurant needs more time to prepare an order than the original estimated pickup time.
It would be very helpful if the restaurant could adjust the pickup time for an individual order after it has been received.
For example, a feature similar to Uber would be useful, where the restaurant could:
- Add additional preparation time to the order, such as +10, +15, or +30 minutes, with the…
1 voteThank you for submitting your Idea to UserVoice.
-
Customer Phone Number Formatting on Order Printouts
Suggestion: Improve Phone Number Formatting on Online Ordering Printouts
On Clover Online Ordering printouts, the customer’s phone number currently appears as one continuous string of digits, with no spaces or breaks.
For example:
6135551234
It would be much easier and faster to read if the number were automatically formatted into the standard three-three-four format:
613 555 1234
or:
(613) 555-1234
The three-digit area code followed by the three-digit prefix and four-digit number is how people naturally recognize and read phone numbers. This would make the information significantly easier to read at a glance, especially in a busy restaurant environment where…
1 voteThank you for submitting your Idea to UserVoice.
-
Clover Dining Demo Environment for Android for sales partners
It would be helpful to have an Android-based Clover Dining demo environment for sales partners.
This would allow us to carry an Android tablet instead of physical Clover hardware and quickly demonstrate Dining to prospective merchants without affecting live merchant data.
It could also potentially be useful for staff training, since Clover Dining does not currently have a Training Mode.1 voteThank you for submitting your Idea to UserVoice.
-
Alternating Order Numbers
There needs to be automatic alternating order numbers when using multiple workstations. Setting a prefix does very little when the last two numbers are the same. This cost us time and money to deal with this issue on almost a daily basis. I'm happy with Clover overall, but I cannot recommend to anyone due to this. It's confusing that this is still an issue since all other information is shared between all workstations. Please fix this.
1 voteThank you for submitting your Idea to UserVoice.
-
Add back Revenue class in $ amounts on bar graph
The removed item report used to display a bar- graph by revenue class in dollar amounts, now it displays it by revenue impact percentage. Please change it back
1 voteThank you for submitting your Idea to UserVoice.
-
New and Old items need to be organized better on kitchen slips
When a new item is added on to an existing order. The new and the old items should all be on the same slip. the new added item should be highlighted on the top and all the old items should be at the bottom. This way the kitchen knows that the new item is part of the same old order and should be packed together. this is from the prespective of a take out restaurant.
1 voteThank you for submitting your Idea to UserVoice.
-
Clover Cash Discounting
CLOVER CASH DISCOUNTING - For customers that use clover cash discounting that are on a daily deduct of that cash discounting rate. There is no where to get what their actual credit/debit card deposit should be.
The only way to figure out that actual deposit for daily rate deduct accounts is to use this formula. Say its a **** % cash discount account. Debit + Credit - **** % = actual deposit.
This also inflates net sales due to net sales populating that extra **** % on cards. That **** % is an an adjustment so it could be in…
1 voteThank you for submitting your Idea to UserVoice.
-
Net Sale Report
We have many restaurant merchants reached out and ask for the total report that provides: Gross Total (Sales + Tips) Tips Total Net Sales Total (Sales excluding Tips)
currently there are only Gross Total and Tip total on the report.
1 voteThank you for submitting your Idea to UserVoice.
-
86 items from KDS
Allow merchants the ability to 86 items via the KDS so kitchen staff can remove an item without having to go to leave the kitchen
2 votesThank you for submitting your Idea to UserVoice.
-
Allow paper Order Receipts to be turned OFF when using KDS
When using KDS, we currently can't turn OFF printing Order Receipts. It either has to be ON (and it shows on the KDS + it prints) OR it is OFF, and it doesn't print or show on the KDS. Please allow paper Order print function to be turned OFF while still allowing the order to show up on KDS. This is really important especially in a QSR environment that does a lot of online orders with 3rd parties but does a lot of in-person pick up. We need to be able to keep the Order Printer function on for online…
1 voteThank you for submitting your Idea to UserVoice.
-
Employee Access to Mail/Phone on Dining Check Out (Flex)
We need the ability to disable Employee Access to Mail/Phone on Dining Check Out. Currently merchants are experiencing lots of fraud due to the customer being able to click the X in the upper left and the screen, going back to payment type. Customers can click Mail/Phone under Other and can key in stollen card #s
1 voteThank you for submitting your Idea to UserVoice.
-
Employee Permissions to Remove/Add Taxes
Currently, you can only select if taxes are able to be added/removed, you are unable to restrict this setting to specific types of employees.
Would like this to be added to the register permissions
1 voteThank you for submitting your Idea to UserVoice.
-
Show Current Order While Adding Items on Clover Flex
When taking a tableside order on Clover Flex, servers can see the running total and item count, but cannot see the actual line items already entered while continuing to browse and add menu items.
To review the order, the server must tap the dollar amount to open Order Summary, then return to the menu-entry screen to continue ordering.
This becomes a significant operational issue in busy full-service restaurants, bars, and shared-plate concepts where a table may order many items and multiple rounds.
For example, if a table orders multiple entrees, appetizers, drinks, and other items, seeing only “15 items” and…
1 voteThank you for submitting your Idea to UserVoice.
-
Ability to Add Costs for Modifiers
I have had this request made by a number of my cafe and coffee shop merchants.
It would be extremely helpful for restaurants to get more accurate cost reporting and gross profit margin reporting if Clover could add the ability for merchants to assign a cost to modifiers just like we do for items.
For coffee shops and restaurants every additional protein option, every milk choice for a coffee, flavor syrup pump, etc has a cost to it from an accounting stand point.
Lets say i have a $5 Latte, if I am adding an modifier to that item like…
18 votesThank you for submitting your Idea to UserVoice.
-
Scheduled discounts for online orders
We would like to have the ability to automatically adjust prices for specials (items sold at a reduced price during specific days or times).
This functionality is easily handled on the registers with use of the ***** app. However, this app does not affect item pricing on online menus.
For example, if an item is sold at 30% off on Thursdays, this could be accomplished in one of two ways:
(1) Apply a scheduled discount, similar to the one created by the ***** app.
(2) Allow daily availability to be assigned to individual items. In this case, we could create…
1 voteThank you for submitting your Idea to UserVoice.
- Don't see your idea?