67 results found
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Change online orders credited under specific employee
Merchant would like the online orders to be credited under a specific employee and email instead of just the owner email.
6 votes -
Epson Printer Capabilities
Currently, the Epson printer connection with the Clover POS does not allow us to limit printing to only to-go orders or online/mobile orders. As a result, labels are being printed unnecessarily, which leads to wasted supplies.
We would love to explore adding this functionality to the integration, as it would help streamline operations and eliminate the need for additional labels going to waste.
Please let us know if this is something that can be supported now or considered for future enhancements.
5 votesThank you for submitting your Idea to UserVoice.
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Using Customer name instead of ticket numbers
We would like to be able to ask the customer for a name and use that as the ticket number. Instead of just calling out numbers when orders are ready, we would like to call out their name.
The feature to add their name to the ticket currently just auto adds the name on the credit card and it's a little weird. Also we're not trying to take down all their information and add them to the system. We would just like a simple name on each order. Please and Thank you!
5 votes -
a real time running timer from the Floor Plan
Needs real running timer showing from the table layout for an efficient operation. There are many AYCE restaurants with time limits, currently Clover Dinning app only indicates tables in red at certain preset time and servers need to click each table to check the actual running time or they need to login to web dashboard to check entire tables timer at once. Thank you.
5 votes -
Improve Subcategory Flow
Right now, when you select a subcategory in Clover, it opens a new screen and removes visibility of the other subcategories. This slows down navigation because users have to go back each time they want to switch.
I'd recommend keeping the subcategory tabs persistent at the top of the screen-so when a user selects something like 'Chicken Entrée, the items update below, but the other tabs like 'Pasta' or 'Seafood' remain visible. That way, users can quickly switch between subcategories without losing their place or adding extra taps4 votesThank you for submitting your Idea to UserVoice.
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Training mode for Clover Dining app
Crucial for restaurants and bars to go over things like coursing, moving a guest, collecting a payment, splitting a check, etc.
4 votes -
86 items from KDS
The chef has a better understanding of which food items are available during the day. Can we please add functionality that would allow the kitchen to 86 an item from the KDS rather than going to a station/flex/mini.
4 votes -
Daypart Time Ranges for Each Day
It would be extremely helpful if we could define a Start & Stop time for each Day selected when configuring a Daypart.
If a business is open until 2AM on a Monday, for example, it would be nice to be able to configure a Daypart that extends from 10pm on Monday until 2AM on Tuesday.
Example 1:
My Bar charges $0.25 cents more for drinks Friday from 7pm - 2am & Saturday 2pm - 2am
We would like to configure a single Weekend/Live Music menu with the flexibility to define different hours of availability throughout the week. This way we…4 votes -
Prevent Navigating Away from an Order without Selecting "Fire All"
We support a very busy bar that is concerned with preventing theft. They do over 2 million in sales a year, so preventing Bartenders & Servers from deleting an item from an order all together was considered too restrictive. Turning that option on had them ready to take Clover out the next day.
We currently have "Edit printed items without override" turned off for Servers & Bartenders in an attempt to limit theft. Unfortunately, this prevents the Bartenders from being able to select the + on a previously ordered item when a customer orders a 2nd or 3rd round of…
4 votes -
printing to different printers
The ability to send to different bar printers (or not at all) depending on where the item is ordered from, or at specific times. For example on weekend nights, when a secondary bar is open, the drink order could go there for pickup by servers. Or if bartender rings in a drink it doesn't need to print at either bar, and risk being made twice
4 votes -
Clover Dining Demo Environment for Android for sales partners
It would be helpful to have an Android-based Clover Dining demo environment for sales partners.
This would allow us to carry an Android tablet instead of physical Clover hardware and quickly demonstrate Dining to prospective merchants without affecting live merchant data.
It could also potentially be useful for staff training, since Clover Dining does not currently have a Training Mode.3 votesThank you for submitting your Idea to UserVoice.
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"Repeat" or "+" button
We need the ability to + or repeat a fired item, without giving the access to void printed items. This is critical and has been voted up several times. PLEASE MAKE THIS AVAILABLE!
3 votes -
Clover-Dining Tip on Custom Tender
For a restaurant inside a hotel the merchant setup a custom tender to charge meals to the hotel room. However, they cannot add a tip to this tender. It would be really great to be able to allow tipping on custom tenders.
3 votesThank you for submitting your Idea to UserVoice.
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QR code improvements
We recently added Scan to Pay at our location. The feature is receiving positive feedback from both staff and guests. However, the QR code only prints when printing a full table bill. No QR code prints when splitting the check. The QR code was a plus for me, as an owner, because we do a TON of large groups with split checks and this speeds up efficiency in check out: potentially reducing future labor costs.
We have a work around for now, but it's clunky and time consuming. For any other full service restaurant owners facing this issue, we are…
3 votes -
Customize menus on separate devices on the same merchant number
I have had a few restaurants that have bars included in the restaurant, and they would like to be able to have customization options on printing seats and the layout of the menu as far as categories based upon whether the device is at the bar or the devices in the restaurant we need to be able to differentiate the layout of the menu from one device to the other and we also need to be able to decide whether or not we want smart tipping or tip at the device as opposed to tip on the receipt between the…
3 votesThank you for submitting your Idea to UserVoice.
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Firing Order Logs Server Out
When a server fires their order, rather than the computer closing the table out, but leaving the server logged in and on the dining room floor plan screen, we should be able to turn on a function that logs the server out entirely. When you have 8-10 servers running around and someone forgets to log out, it's easy for someone else to start ringing their order under another person's name. Servers often forget to lock the computer when they're done, so this issue is fairly common.
3 votes -
QR Code image download
Printing each individual qr code at a terminal and then scanning them in to a computer to put them on a fancier style seated menu is tedious and relentless work. Others have a native funciton that allows me to download the qr codes themselves as images. this should be a thing. i have 8 veneus and have had to do this 8 times, i will be opening 8 more and to be honest it is sort of a deal breaker not having it
3 votes -
Full Ticket Visibility for Expediters
When coursing Allow expediters to receive the full ticket immediately, ensuring they can identify dishes that take longer to prepare and coordinate timing effectively, reducing delays and errors.
3 votes -
Show Current Order While Adding Items on Clover Flex
When taking a tableside order on Clover Flex, servers can see the running total and item count, but cannot see the actual line items already entered while continuing to browse and add menu items.
To review the order, the server must tap the dollar amount to open Order Summary, then return to the menu-entry screen to continue ordering.
This becomes a significant operational issue in busy full-service restaurants, bars, and shared-plate concepts where a table may order many items and multiple rounds.
For example, if a table orders multiple entrees, appetizers, drinks, and other items, seeing only “15 items” and…
2 votesThank you for submitting your Idea to UserVoice.
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Sort order of Modifiers within Mod Group
When adding a modifier group you should be able to drag and decide which modifier pops up first. For example, a pizza shop wants to select sauce, then cheese, then toppings. We should just be ablet to drag and move them or enter them the way we want them to come up. It defaults to alphabetical order.
2 votesThank you for submitting your Idea to UserVoice.
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