318 results found
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When tax is removed from an order, please keep the tax $0 on the printed receipt
When we remove the tax from an order, it removes the tax on the receipt entirely rather than showing that $0 was collected from tax. Please include tax on the printed receipt as $0 when tax is removed from an order
1 voteThank you for submitting your Idea to UserVoice.
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happy hour
Add app happy hour to all plans
1 vote -
Transfer Tips to Other Employees
We would like the ability to transfer tips between employees. Each day a server generates tips. This amount is easily located on a report which the server pulls from the Clover POS system at the end of their shift. The server then tips the cook and our bus person with cash. It hardly seems fair that the server pay taxes on the full amount of their tips when they are giving cash to other employees. I would like the server to be able to transfer some of those tips to another employee - on paper, through the system for reporting…
1 vote -
Ability to choose Recurring Clover Billing schedule
We are an iso and have many merchants using this system. When they are billed for Clover services, they get billed at random times ! Is there way to setup recurring billing to bill merchants either at the end of month or at the beginning of the month ? Having random billing creates discrepancies. Thank you !
1 voteThank you for submitting your Idea to UserVoice.
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Allow employees to create payment links
Recently there has been an update which took away employee access to be able to create a payment link and now only admins can create a payment link. This is very inconvenient as a lot of offices want several employees to be able to create and send a payment link to a patient/costumer and it is not reasonable to make every employee an admin on the software. Please bring back the ability for employee roles to be able to create a payment link.
1 voteThank you for submitting your Idea to UserVoice.
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Email Refund Receipts from Dashboard
Are able to email transaction receipt from Dashboard but as we only use the dashboard, we are able to view but not able to email a refund receipt. Currently having to take a screen shot of viewed receipt and email to customer using company email--does not look very professional.
1 vote -
Partial Refunds for Cash Transactions
Please enable additional tender options for the Refund App. E.g. We need to provide partial refunds to cash transactions. The Orders/Transactions apps will only allow us to refund by item or in full. The Refund app enables partial refunds; however, only via card transactions.
1 vote -
QR Code / Taxes
When using a QR to pay, it would help to have sales tax to be collected and the option for customers to leave a tip.
When you receive a sale through email from a customer is shows the "sales tax $0.00 dollars collected every time, however there is no option to add this to the QR code settings. Misleading and disappointed.
1 voteThank you for submitting your Idea to UserVoice.
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Skip CVV
Please re-add the option to skip CVV for all the Clover devices. Merchant services can't provide the CVV or the billing address of the customers. And "we" the merchants don't have any contact information for must of the customers that we provide goods/services to, for its not apart of our operations to retrieve that information.
0 votesThank you for submitting your Idea to UserVoice.
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Gift Cards As An Option for Manual Refund
The client has requested gift cards as an option when performing manual refunds, current options offer check, cash, and card only.
1 voteThank you for submitting your Idea to UserVoice.
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Remove "None" Option for Tips
Ability to remove the "None" option for tips. Customer can select "custom" and type in $0.00. ****** POS doesn't even have "none" They make you type in $0 in custom. When customers see that as the first option, they automatically think it is okay to not tip.
1 voteThank you for submitting your Idea to UserVoice.
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Add Tip Option on Online/Emailed Invoices
Please add the option for a tip in online/emailed invoices. Currently, a tip can only be added before an invoice is sent. The only way I would know that a catering client would like to add a tip is to ask them before I send an invoice. This feels awkward and unprofessional. Thank you for adding a tip option for customers to select/add their own tip amount online.
1 vote -
Invoice Preview
Requested a preview of the customer facing invoice that is send via email before sending to the customer.
1 voteThank you for submitting your Idea to UserVoice.
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Accepting tips on Virtual terminal
There is no way to recieve tips on a virtual terminal. I would like this to be made available. I do not want it to be a percentage of a sale but rather at the customers discretion
1 voteThank you for submitting your Idea to UserVoice.
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Refund older transactions directly from the terminal
We believe merchants should have the ability to refund older transactions directly from the Clover terminal instead of needing to access the web dashboard. This would save time and make the process much more efficient, especially for staff working at the register. A helpful option would be to search for past transactions by date or by using the last 4 digits of the customer's card within the terminal's Transactions section. This feature would greatly improve the refund process, particularly for businesses with high customer turnover or delayed return policies.
1 vote -
Level 3 data on HCO and Card present
Add the option to add or calculate and send L3 data on devices and in Hosted Checkout options
1 voteThanks for reaching out. Details required for L3 have to be entered by the merchant. In addition, Card present qualifies for the better interchange rates.
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Mass Edit Capability of URLs Needed for Payment Links
Once a Payment Link is created the dashboard kept freezing up and error populates that the page is having a problem and try to come back later or This page is not responding. Clover stated this is due to large amount of URL's not being deleted over time. An enhancement is needed to allow mass edit capability to delete URLs since currently you can only delete 1 URL at a time and it takes about 20+ seconds to complete each one. This merchant had thousands of URLs, so it is very daunting and a time-consuming task.
1 vote -
Void Glitch
When customers pay by QRC code on their receipt, their cell phone will say "All Set" when approved. If the customer puts in the wrong zip code to verify the transaction, in some cases FiServ will notice this after the customers cell phone reports "All Set", and then void the transaction. You have to check the main Clover station to even notice this and by that time, the customer has left. It isn't realistic for the waiter to check the main Clover station every time someone pays by QRC. The Clover representative explained that "All Set" means that all the…
1 vote -
Enable Green Dot / Cash App Reload Integration for Clover POS
I'm a small business owner running a busy convenience store using Clover POS. I'd like to offer Cash App and Chime reload services (barcode-based cash deposits} to my customers - a services that's increasingly in demand in our community.
This functionality would not only generate revenue for merchants like me, but also increase Clover's value in underserved communities where customers rely heavily on mobile banking apps without traditional bank accounts.
1 voteThank you for submitting your Idea to UserVoice.
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invoice
The issue I’m running into is that I’d like to send invoices to customers that clearly list the actual items purchased, rather than only showing a subtotal and tax amount.
It's critical to improve our customer communication and record-keeping.
Thanks again for your time and support.
1 vote
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