Lulu M

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  1. 17 votes

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    1 comment  ·  All Other Suggestions » Software Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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    Lulu M commented  · 

    Totally agreed. The current screen sequence is psychological demeaning to both client and merchant.

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  2. 53 votes

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    7 comments  ·  Register  ·  Flag idea as inappropriate…  ·  Admin →
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    Lulu M commented  · 

    That is a partial refund, right? Please Clover allow for partial refunds to be possible. Partial refunds, partial refunds, partial refunds needed.

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  3. 37 votes

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    1 comment  ·  Register  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 7 votes

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    0 comments  ·  All Other Suggestions » Software Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 4 votes

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    0 comments  ·  All Other Suggestions » Software Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 8 votes

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    1 comment  ·  All Other Suggestions » Software Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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    Lulu M commented  · 

    Yep. This All done screen is a problem: it comes on before all is far from being done, as a matter of fact. The print screen follows, indeed, so...what's up with the "All Done" screen??

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  7. 22 votes

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    2 comments  ·  All Other Suggestions » Software Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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    Lulu M commented  · 

    Partial refunds need to be permitted. I manage a skin care salon and would like to partially refund a tip that was set too high by mistake, as clients tap on the" tip "screen without realizing the % they tap on will apply to the entire transaction, even on products. I do not want to rip off my clients: when I spot a mistake of that nature, I should be able to correct the mistake by issuing a partial refund from the terminal before my client even realizes she overtipped when she gets her cc statement..

  8. 27 votes

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    9 comments  ·  Setup » US  ·  Flag idea as inappropriate…  ·  Admin →
    Lulu M supported this idea  · 
  9. 11 votes

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    2 comments  ·  Setup » US  ·  Flag idea as inappropriate…  ·  Admin →
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    Lulu M commented  · 

    Agreed. Same for the FLEX device: the" tips" screen appears even before the client is instructed to push her card in the device: that looks pushy and crass, and it is awkward for all concerned. Move that "tips" screen after the signature or integrate it with the signature screen.

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  10. 51 votes

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    planned  ·  5 comments  ·  Setup » US  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 82 votes

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    started  ·  29 comments  ·  Tips  ·  Flag idea as inappropriate…  ·  Admin →
    Lulu M supported this idea  · 
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    Lulu M commented  · 

    Suggesting numbers are indeed a better, because more concrete, way for the client to be generous -and avoid overtipping remorse, by the way, when the client taps on a percentage and it turns out that percentage is way more than she meant to spend.Clover, please allow the client to tip a visible number and be happy with it. Square understands that beautifully: why not CLOVER? I also think presentigng the tip screen to the client's notice even before she is asked to place her card in the slot is confusing to her and crass. Please, Clover engineers, switch that "tip" screen after the "place your card in the slot" screen. Let the client time to think and not feel *******!

  12. 9 votes

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    5 comments  ·  Tips » US  ·  Flag idea as inappropriate…  ·  Admin →
    Lulu M supported this idea  · 
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    Lulu M commented  · 

    Absolutely:making that screen customaizable is essential to a business like a beauty salon. The merchant should have the possibility to show dollar amounts instead of percentages: it eliminates the unethical overtipping problem that happens when a clients taps on a % not realizing that this % will apply to the whole products+service transaction, not just the services. I do not want my clients to feel taken advantage of: if they see a dollar amount, it makes the tip more concrete and less susceptible of buyer's remorse.

  13. 16 votes

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    3 comments  ·  Tips » US  ·  Flag idea as inappropriate…  ·  Admin →
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    Lulu M commented  · 

    That goes too for beaurty shops, where the tip might have been entered by mistake by the client on the whole transaction (i.e services+products, as opposed to just services.) The honest merchant should have the possibility to CORRECT (i.e. issue a partial refund on the transaction) the entry to lower the tip to the right amount. That would avoid overcharging the client, or making complications for the honest merchant trying to do right by his/her client. As it it now with CLOVER FLEX, the merchant can only refund the entire transaction. Not a practical way to do business.

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  14. 17 votes

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    2 comments  ·  Phone Sale » US  ·  Flag idea as inappropriate…  ·  Admin →
    Lulu M supported this idea  · 
  15. 9 votes

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    0 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 12 votes

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    1 comment  ·  Refunds » US  ·  Flag idea as inappropriate…  ·  Admin →
    Lulu M supported this idea  · 
  17. 65 votes

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    18 comments  ·  Refunds » US  ·  Flag idea as inappropriate…  ·  Admin →
    Lulu M supported this idea  · 
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    Lulu M commented  · 

    Yes: a partial refund possibility is needed in my business. I run a hair salon: when I enter a transaction, it usually bundles both the service and the products my client received in my salon. When she tips, she often by mistake tips on the whole transaction instead of just the services: I feel that I am cheating her. I would like the possibility at the end of the day -before I close out the batch- to secretly "refund" the extra tip she put by mistake, so she never has to be angry at me later because she overtipped me, or me to waste time explaining to her I will refund her later and I need to redo the complete transaction. Clover clearly does not pay attention to how business is run in a beauty salon: overtipping by mistake is not a good thing.

  18. 2 votes

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    0 comments  ·  Clover Devices » Clover Flex  ·  Flag idea as inappropriate…  ·  Admin →
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