Settings and activity
11 results found
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23 votes
An error occurred while saving the comment 
Lulu M
supported this idea
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69 votes
An error occurred while saving the comment Lulu M
commented
That is a partial refund, right? Please Clover allow for partial refunds to be possible. Partial refunds, partial refunds, partial refunds needed.
Lulu M
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48 votesLulu M
supported this idea
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8 votes
An error occurred while saving the comment Lulu M
commented
Yep. This All done screen is a problem: it comes on before all is far from being done, as a matter of fact. The print screen follows, indeed, so...what's up with the "All Done" screen??
Lulu M
supported this idea
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34 votes
This feature is under development, with a planned release in Q1 2022.
Lulu M
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89 votesLulu M
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17 votes
We will soon be launching the ability to present dollar amount or percentage based tips. Cardholders may already enter a custom tip.
Lulu M
supported this idea
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An error occurred while saving the comment Lulu M
commented
Absolutely:making that screen customaizable is essential to a business like a beauty salon. The merchant should have the possibility to show dollar amounts instead of percentages: it eliminates the unethical overtipping problem that happens when a clients taps on a % not realizing that this % will apply to the whole products+service transaction, not just the services. I do not want my clients to feel taken advantage of: if they see a dollar amount, it makes the tip more concrete and less susceptible of buyer's remorse.
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24 votes
An error occurred while saving the comment Lulu M
commented
That goes too for beaurty shops, where the tip might have been entered by mistake by the client on the whole transaction (i.e services+products, as opposed to just services.) The honest merchant should have the possibility to CORRECT (i.e. issue a partial refund on the transaction) the entry to lower the tip to the right amount. That would avoid overcharging the client, or making complications for the honest merchant trying to do right by his/her client. As it it now with CLOVER FLEX, the merchant can only refund the entire transaction. Not a practical way to do business.
Lulu M
supported this idea
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20 votesLulu M
supported this idea
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12 votes
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. However, we will support refund by item after closeout in an upcoming release.
Best,
Clover ProductLulu M
supported this idea
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10 votesLulu M
shared this idea
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Totally agreed. The current screen sequence is psychological demeaning to both client and merchant.