Settings and activity
13 results found
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22 votes
An error occurred while saving the comment 
Lulu M
supported this idea
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66 votes
An error occurred while saving the comment Lulu M
commented
That is a partial refund, right? Please Clover allow for partial refunds to be possible. Partial refunds, partial refunds, partial refunds needed.
Lulu M
supported this idea
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45 votesLulu M
supported this idea
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8 votes
An error occurred while saving the comment Lulu M
commented
Yep. This All done screen is a problem: it comes on before all is far from being done, as a matter of fact. The print screen follows, indeed, so...what's up with the "All Done" screen??
Lulu M
supported this idea
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64 votes
Hello,
This feature is under review.
Thanks,
Clover Product
An error occurred while saving the comment Lulu M
commented
Partial refunds need to be permitted. I manage a skin care salon and would like to partially refund a tip that was set too high by mistake, as clients tap on the" tip "screen without realizing the % they tap on will apply to the entire transaction, even on products. I do not want to rip off my clients: when I spot a mistake of that nature, I should be able to correct the mistake by issuing a partial refund from the terminal before my client even realizes she overtipped when she gets her cc statement..
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34 votes
This feature is under development, with a planned release in Q1 2022.
Lulu M
supported this idea
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73 votesLulu M
supported this idea
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15 votes
We will soon be launching the ability to present dollar amount or percentage based tips. Cardholders may already enter a custom tip.
Lulu M
supported this idea
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An error occurred while saving the comment Lulu M
commented
Absolutely:making that screen customaizable is essential to a business like a beauty salon. The merchant should have the possibility to show dollar amounts instead of percentages: it eliminates the unethical overtipping problem that happens when a clients taps on a % not realizing that this % will apply to the whole products+service transaction, not just the services. I do not want my clients to feel taken advantage of: if they see a dollar amount, it makes the tip more concrete and less susceptible of buyer's remorse.
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22 votes
An error occurred while saving the comment Lulu M
commented
That goes too for beaurty shops, where the tip might have been entered by mistake by the client on the whole transaction (i.e services+products, as opposed to just services.) The honest merchant should have the possibility to CORRECT (i.e. issue a partial refund on the transaction) the entry to lower the tip to the right amount. That would avoid overcharging the client, or making complications for the honest merchant trying to do right by his/her client. As it it now with CLOVER FLEX, the merchant can only refund the entire transaction. Not a practical way to do business.
Lulu M
supported this idea
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19 votesLulu M
supported this idea
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9 votes
Hello,
This will be available in a future release.
Thanks,
Clover ProductLulu M
shared this idea
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109 votes
Hello,
This will be available in a future release.
Thanks,
Clover Product
Lulu M
supported this idea
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An error occurred while saving the comment Lulu M
commented
Yes: a partial refund possibility is needed in my business. I run a hair salon: when I enter a transaction, it usually bundles both the service and the products my client received in my salon. When she tips, she often by mistake tips on the whole transaction instead of just the services: I feel that I am cheating her. I would like the possibility at the end of the day -before I close out the batch- to secretly "refund" the extra tip she put by mistake, so she never has to be angry at me later because she overtipped me, or me to waste time explaining to her I will refund her later and I need to redo the complete transaction. Clover clearly does not pay attention to how business is run in a beauty salon: overtipping by mistake is not a good thing.
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7 votesLulu M
shared this idea
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Totally agreed. The current screen sequence is psychological demeaning to both client and merchant.