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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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48 results found

  1. We require to include the 'Notes for item or service' along with the receipt email to customer.

    We require to enter multiple emails in the Receipt Deliver box, right now it takes only one.

    Please add these features that Payeezy has which is really nice.

    1 vote

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  2. Allow for override if no Zip Code or Postal Code is available. This is more specific to international transactions where the address does not contain a postal or zip code

    2 votes

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  3. In our mail-order/retail business, we use pre-authorized to completion transactions 99% of the time. Sometimes a customer's order is only partially completed/shipped due to inventory availability. Later on, once we receive the backordered items, the balance of the customer's order is shipped. We need to be able to do completions for the second part of the order using the balance of the pre-authorized amount which was not completed upon billing of the first shipment.

    For example, an online order (using Payeezy/Clover API) is submitted for 30 books totaling $300. We have 20 of them in stock. We ship the 20…

    1 vote

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  4. 3 votes

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  5. Clients would like the ability to process international card types via VT

    1 vote

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  6. There is only 1 place to make a reference/Note with respect to the invoice being charged. That reference only appears in the "Note" field under Payment Details if the transactions details are pulled up. That is inefficient, plus it generates a 2+ page document, when all you need is that particular data element. The receipt feature generates a credit card receipt which does not include that reference. The receipts in Payeezy were better.
    Additionally, when you finish a transaction it closes the screen up and the only way to access that "receipt" with the Note field is to go to…

    2 votes

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  7. An option to 'Automatically void a transaction if' Street Address and/or Postal code does not match. (No Workaround)

    VT Fraud Tools has it separated between two options.

    1 vote

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  8. Allow the customers country to be listed in address for when merchant accepts payment from foreign customers.

    1 vote

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  9. I need layaway and to be able to take trade-ins as partial payment toward the customers purchase. These are very important in my daily business. Will this be added any time soon?

    1 vote

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  10. When entering a charge in the virtual terminal, we enter the customer name but that name will not appear in the transaction report unless we set the customer up first and save all their info. This is time consuming. Since we already entered the name when charging, that name should appear in the report.

    2 votes

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  11. I would like to display Payment Link names (QR Code, Link and button) in the dashboard so I can differentiate between various campaigns. Currently, they all show up as "Custom Item" and that's not very helpful.

    2 votes

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  12. When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.

    2 votes

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    Hello, 

    Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal? 

    Thanks, 

    Clover Product

  13. When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if…

    7 votes

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  14. As I clean up overdue invoices, I've found about 40 where payment had been made another way (check, warranty coverage, etc.). When I canceled the invoice, I was not aware the customer would be notified via email. I was suddenly bombarded with calls from confused customers thinking they were getting billed again.

    5 votes

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  15. Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.

    5 votes

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  16. When autofilling a MM/YY on chrome in clover CC checkout, 10/25 autofills as 01/25.
    I have to manually correct the input every time this occurs.
    This has happened on multiple sites using clover so it seems to be a clover issue. MM/YY Autofill works on other sites without issue.

    1 vote

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  17. A few merchants have contacted me regarding the invoicing on the Virtual Terminal. They would like the ability to change the payment time frame on the emailed invoices. It currently only gives you the option of "pay within 7 days". They would like to be able to change it to "pay immediately" or to change the days out for payments (for example- "pay within 30 days"); or not have any payment time frames at all.

    5 votes

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  18. Currently the invoice function of the VT arbitrarily sets a 7 day due date. Some of our customers need to pay COD (Now - within 24Hrs), while others may have 10 to 14 days. Please help making the due date parameter of this function editable. Thanks

    2 votes

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  19. Requested the ability to carbon copy invoices on a selected email when sending invoices to customers via Virtual Terminal

    2 votes

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    Back Log  ·  1 comment  ·  Virtual Terminal  ·  Admin →
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  20. Merchant would like to have an option in Virtual terminal for them to enter a tax amount.

    1 vote

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