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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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30 results found

  1. Recurring Payments CATEGORY & COGS

    This is KEY for any business using recurring payments. These should be able to be 'categorized' and added an 'item cost', just like normal inventory. When we run reports, we want to be able to see the Gross Profit from Recurring Payments., just like we would with selling any other item.

    1 vote

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    0 comments  ·  Recurring Payments  ·  Admin →
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  2. Clover

    Clover Dashboard for recurring memberships. It won't let you simply update the amount to a recurring contract/plan. You have to delete it entirely and re-setup. It would be nice if you could just update their recurring dollar amount and simply hit save.

    1 vote

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    0 comments  ·  Recurring Payments  ·  Admin →
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  3. IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT

    MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING

    3 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  4. Why can't a healthcare office (dentist, doctor, etc) do recurring billing?

    I am having to set them up with a different gateway like authorize.net, paytrace, eprocessing network, etc. instead of using Clover. Should be able to run their practice all in one place and Clover already has recurring billing.

    6 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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    Under Review  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Clover is not a HIPPA compliant solution. However, we're looking into supporting this feature in a HIPPA compliant manner. 


    Thanks, 

    Clover Product 

  5. recurring payment - edit start day capability & alphabetization

    Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

    Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it…

    7 votes

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    Back Log  ·  0 comments  ·  Recurring Payments  ·  Admin →
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  6. A couple suggestions that would help coming from your competition

    We recently switched from Payjunction to Clover. I have to say that other than your customer service Payjunction has much more to offer clients. A couple things that I would like to suggest to help customers who store clients credit cards in the virtual terminal are:
    1) Allow clients to store multiple credit cards on file.
    2) When we are searching client credit cards... show a list of recent transactions. I am happy to assist if you have any further questions.

    3 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Thanks for your feedback. 


    Regarding #1, we'll share this with our Consumers team.


    Regarding #2, do you want to search for cards on file, first6/last4 of the card, and do you want to search for that on device, or the web dashboard?


    Thanks, 

    Clover Product

  7. recurring payment options

    Add an option to view projected recurring schedule for payments or number of projected payment. Give an opportunity to confirm the correct information.

    7 votes

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    Back Log  ·  0 comments  ·  Recurring Payments  ·  Admin →
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  8. Recurring Payments

    Merchant would like to create recurring payments that are able to be processed on the same date that they are created.

    DON EICHMANN
    MID 517530470105651
    Phone 541-839-6200
    Merchant wants to be reached out for further enhancement request explanation.

    4 votes

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    Back Log  ·  0 comments  ·  Recurring Payments  ·  Admin →
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  9. For saved Customers, Email after each payment

    We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

    Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

    For many customers this is inconvenient and they rather pay cash or check. So we…

    4 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  10. Manual Refunds Issue

    Issuing manual refunds on Clover is near impossible with our business. If a customer comes in without a receipt or we're unable to pull up in orders, and we still want to let the customer exchange the item for another or issue store credit back onto gift card... there's no way to

    1) scan the item for manual refund - so system knows what item is coming back into inventory or assign it to a generic category for accounting purposes.
    2) refund a partial amount (say it was part of a bogo 1/2 off sale)

    Please help Clover!

    20 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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