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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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41 results found

  1. Would like the option to disable the "manage" button that allows customers to change their card on file.

    We would like the option to disable the "manage" button that allows customers to change their card on file.

    2 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  2. Update Customer's saved credit card info without having to charge their card.

    Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.

    16 votes

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    6 comments  ·  Recurring Payments  ·  Admin →
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  3. Recurring payment option through payment links

    There needs to be an option for recurring payments through the payment links on a website, not only through the virtual terminal

    9 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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  4. I'd like to see Clover's plugin with WooCommerce allow for the acceptance of E-checks.

    I'd like to see Clover's plugin with WooCommerce allow for the acceptance of E-checks.

    2 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  5. Edit customer email address and phone number

    I need the ability to edit a customers email and phone number without deleting and recreating their entire record which charges them again.

    5 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Can you confirm if you're on the Clover Payments Plus plan? The ability to edit a customer's profile is available today within our Essentials plan.


    Thanks, 

    Clover Product

  6. Collect at Club

    In the old system we used, our clients on recurring payment would sometimes pay their monthly draft in person before the draft occurred. We called that "COLLECT AT CLUB". That would cancel out their upcoming payment and mark them as having paid that month's draft. This does not exist in Clover but what could make this doable would be to allow the START DATE (or NEXT PAYMENT DATE) to be edited like the End Date is. Currently, the START DATE is set and permanent. In order to change the NEXT PAYMENT, a client must be deleted and re-set in the…

    5 votes

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    Back Log  ·  0 comments  ·  Recurring Payments  ·  Admin →
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  7. Recurring Payments functionality from Clover Station

    It would be nice to be able to make or change recurring charges from the clover station. Currently it seems the only way to do that is from the clover back office web portal. Not all of my employees have web dashboard access.

    3 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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  8. Recurring payments and QuickBooks

    Linke Clover payment to Quick Books. we have a recuring mothly payments and we want it to be linked to invoices on Quickbook

    4 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  9. Changing Payment Dates

    I think we should be able to change the date customers get charged. I run a wine club and sometimes my dates change for when I need to charge a customer. The only solution the customer service gave me was to end each individual persons subscription and then add them with the new date. Also if that is going to be the solution we should be able to have a way to do a mass add or delete to them.

    3 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  10. Healthcare Plan Payments - Send Invoice via SMS

    Most customers prefer to get communications and invoices sent via SMS. We would like Clover Dashboard - Virtual Terminal to send invoices to patients via SMS. Patients should be able to view the SMS, click on the payment link on the message and make the payment. This should trigger an email to the business notifying that payment has been made.

    2 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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  11. Reoccurring Pay - Billing Frequencies

    The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments

    2 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    In an effort to better understand your merchant's request/pain-point, can you please clarify how they intend to utilize the QR code for this? Would it be allowing the user to hit a hosted checkout page with a variable amount? If so, that's available today.

    Thanks, 

    Clover Product

  12. Recurring Payments CATEGORY & COGS

    This is KEY for any business using recurring payments. These should be able to be 'categorized' and added an 'item cost', just like normal inventory. When we run reports, we want to be able to see the Gross Profit from Recurring Payments., just like we would with selling any other item.

    2 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  13. Clover

    Clover Dashboard for recurring memberships. It won't let you simply update the amount to a recurring contract/plan. You have to delete it entirely and re-setup. It would be nice if you could just update their recurring dollar amount and simply hit save.

    2 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  14. Healthcare Plan Payments - Request Payment Card

    Most customers prefer to enter their credit card for recurring payments. As a business owner I should be able to setup a recurring payment plan for a patient and request the patient to enter the payment card. This way we are not manually entering the patient's card details. This feature is available in Loyalzoo Memberships app. This feature would be a great addition to Clover Dashboard

    1 vote

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    0 comments  ·  Recurring Payments  ·  Admin →
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    AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Clover is not a HIPPA-compliant solution. However, we’re looking into supporting this feature in a HIPPA-compliant manner.

    Thanks, 
    Clover Product

  15. IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT

    MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING

    4 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  16. recurring payment - edit start day capability & alphabetization

    Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

    Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it…

    11 votes

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    Under Review  ·  0 comments  ·  Recurring Payments  ·  Admin →
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  17. recurring payment options

    Add an option to view projected recurring schedule for payments or number of projected payment. Give an opportunity to confirm the correct information.

    10 votes

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    Back Log  ·  1 comment  ·  Recurring Payments  ·  Admin →
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  18. recurring payment printing from the clover device

    Could you guys allow the recurring payment be printed from the device if an overdue amount status is shown and if a paid status is shown. Also a batch report for recurring payment if multiple payments are made on a particular day.

    1 vote

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    0 comments  ·  Recurring Payments  ·  Admin →
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    AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thank you for your suggestion, but this auto-printing request does not align with our current priorities. For reporting, merchants can use the Clover dashboard to view/print their recurring payment activity. 

    Best, 
    Clover Product

  19. Recurring Payments

    Merchant would like to create recurring payments that are able to be processed on the same date that they are created.

    DON EICHMANN
    MID 517530470105651
    Phone 541-839-6200
    Merchant wants to be reached out for further enhancement request explanation.

    6 votes

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    Back Log  ·  1 comment  ·  Recurring Payments  ·  Admin →
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  20. A couple suggestions that would help coming from your competition

    We recently switched from Payjunction to Clover. I have to say that other than your customer service Payjunction has much more to offer clients. A couple things that I would like to suggest to help customers who store clients credit cards in the virtual terminal are:
    1) Allow clients to store multiple credit cards on file.
    2) When we are searching client credit cards... show a list of recent transactions. I am happy to assist if you have any further questions.

    3 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Thanks for your feedback. 


    Regarding #1, we'll share this with our Consumers team.


    Regarding #2, do you want to search for cards on file, first6/last4 of the card, and do you want to search for that on device, or the web dashboard?


    Thanks, 

    Clover Product

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