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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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108 results found

  1. For example a $5.00 sale with a $1.00 tip. Currently the payment completion screen will show "($6.00) payment successful ($5.00 + Tip)." The merchant like this to be changed to actually show the tip amount so it should instead say "($6.00 payment successful ($5.00 + $1.00 Tip)"

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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    1. Need to modify receipt to include charges for “MDSE/services” under one line, and add another line for “TIP” followed by a line with the “TOTAL AMOUNT”. No Tax line at all.
    2. Need to add “No Refunds” under signature.

    Batch Totals need to be as follows:

    Sales
    Refunds

    Totals

    Tips
    Cash back
    Tax

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  2. It would make much more sense if the program asked the customer if they would like to leave a tip during, or after they are signing the screen. Currently, when we are running a payment for a customer, the program asks for a tip while we are still entering payment information, and it is awkward for us to ask the customer for a tip at that time. We (and Clover) would run more tips if it asked the customer to leave a tip at the time the customer is leaving their signature

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  3. When customers would tip there would be percentage options. Now there is a dollar amount under neat the percentage. This is a new update that just came out and support says we cant remove it now. How can we get it back to just show the percentage only?

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  4. We have a diner and use clover. Most guests check out on the way out at the host station, and they tip on the terminal.
    Sometimes guests want to pay with credit card at the table but when we drop the printed credit card authorization slip we have to draw in the tip line because Clover makes you choose only one option to tip either on the terminal OR on the printed receipt. It would be great to be able to have both options. Thanks!

    4 votes

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  5. 4 votes

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  6. Please let restaurant owner can deduct credit card fees from server's credit card tip automatically on shift report.
    Most restaurant pos systems have that feature but clover.

    1 vote

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  7. The most of terminal machines can be set both functions in the one devices. This issue should be easy to solve.

    4 votes

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    1 comment  ·  Tipping  ·  Admin →
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  8. The tip calculation does not include a prepaid deposit. This could easily be added to the payment screen as a "Split Transaction with a Prepaid Deposit". The tip calculation would then be based on the total bill instead of the value of the bill minus the prepaid deposit. There are other solutions as well. A payment type in the other section could be titled Prepaid Deposit and the tip calculation would use the entire bill amount.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  9. Merchant needs ability to enter tip percentage on the Station Solo screen, similarly to how they could on the Station 2

    2 votes

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  10. Cannot print a receipt with a tip line on both devices have to choose one or the other.

    1 vote

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  11. i have been with clover for a few years now and i have over 15 stations i am in the service business so it is very important for me to split tips employees under a single transaction, i like clover but if this feature isn't added we are considering switching out

    2 votes

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  12. On Android tablets, there is no way to stop the Clover Go app from going into landscape mode on the TIP/Signature screens. Merchant would like to ability to remain in portrait mode for the entire payment sequence. The Clover Go app ignores portrait mode lock in settings.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  13. Ability to add tips from Tablet Screen when completing a transaction within the Authorizations application. Only has ability to sign for tips on printed receipt when completing a payment through the authorization application.

    1 vote

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  14. Need to add auto gratuity on tickets over a certain amount

    7 votes

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    1 comment  ·  Tipping  ·  Admin →
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  15. the option was there before according to one ISO but it has disappeared with the latest updates

    1 vote

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  16. 4 votes

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  17. PLEASE bring back Tip line on both the Clover terminal AND the printed receipt!
    This option was recently removed and guests want to pay with a credit card at the table on their printed ticket but we also have customers that pay at the counter and choose to tip on the terminal screen too. We need both options back again, please!

    1 vote

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  18. Currently a deposit is removed from the total amount due via a split transaction. The tip is calculated on the remaining balance instead of the total bill. A separate split tab could be created to account for a prepaid deposit.

    2 votes

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  19. Hello Clover community,

    our business would like to combine the signature screen and payment screen together versus outright showing the customer the tips screen first and then the sginature screen second.

    It's a friendlier way to present someone the tip option which in our business is optional (unlike restaurants which is pretty common thing) and the customer doesn't feel pressured to give us more money which some might dislike and find it uncomfortable, ultimately resulting in poor customer service.

    We're not asking to make this change mandatory for everyone but just add the option to have those screeens together. I've…

    1 vote

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    Under Review  ·  0 comments  ·  Tipping  ·  Admin →
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