118 results found
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Virtual Terminal Chat Help
When contacting Clover for help via chat, too often I get a message saying that I've reached them outside of their regular hours. The message says nothing else. No mention of what the hours actually are or alternate ways to get help at that moment. Today I tried to make contact several times between 10am and 11am EDT. It was incredibly frustrating.
Using the feature to request a call doesn't help because an actual person doesn't make the call. Our phones are answered by an auto attendant and whatever automated system tries to call us, is unable to select options.
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1 vote -
Itemization on invoice
This invoice product needs to include itemizing for the invoice to send to clients so that multiple items can be listed as sub totals and then the ability to give a grand total.
3 votesHello - Thanks for reaching out. This feature is available but the merchant needs to call into the customer support to enroll in the required supported plan.
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phil@harbourcitydonuts.com
Printing an itemized receipt from the transactions history.
So many times I have a customer come back asking for an itemized receipt after their transaction.
I go into transactions and pull up theirs, print the receipt but it isn't itemized. It only shows the total, the taxes, and the tip.
We need to be able to print an itemized receipt from the transaction history.
1 voteHello,
Printing an order receipt with itemized details is available in our Essentials Plan.
Thank you,
Clover Product
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Virtual Receipt
Virtual Terminal is useless for our vacation rental except to take payments. It is geared primarily to restaurants. Clover took over for Payeezy which had a more efficient virtual functionality for our business.
The name should appear on the paid receipt without having to save every time. Many guests are one time customers. Only the amount paid shows up.
Again, the name of the paying guest should appear on transaction detail. If I have to refund, I have to go through several paid receipt.
Our guest's' credit card information is 99% from booking platforms. The CVV nor the Zip code…
3 votesHello,
We believe most of your concerns have been addressed with product enhancements released over the last two months.
You can use the card on file, or the duplicate payment function and process a payment without CVV or Zip code.
Clover does require merchants to create customers in order to show the name on the digital receipt.
Thank you,
Clover Product
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Before your upgrade, the App would automatically send a carbon copy receipt to my email. Must now manually enter my email each time.
Before your upgrade, the App would automatically send a carbon copy receipt to my email. Then I could easily forward to my client once at my desktop. Must now manually enter my email each time, with no way to set up my email in settings. Disappointed you took away a service that was convenient for and appreciated by your customers.
1 vote -
Pop up to notify of partial payment
If the card brands will not allow a partial payment to be declined(example, tab is $50, card only has $30 available), then could you add a LARGE POP UP to notify cashier, server, etc that another form of payment is needed to complete the transaction? This gets missed often, especially in busy environments, but almost all merchants seem to have this issue.
1 voteHello,
An enhancement for this has been released within our new UX, which is currently available for Gen3 hardware. Availability on compatible Gen2 hardware will be coming this year.
Thanks,
Clover Product -
Void transactions after they are paid
A void option needs yo be in place after a transaction is paid for so An entire order doesn't have to get refunded and re entered.
1 vote -
Web Checkout Screen - new field added
We would like to have a field added to the web checkout screen when our customers input their credit card information for payment to us. We create and send out invoices out of quickbooks to our customer organizations. However when customers pay us, only the name of the person making the payment is entered and it is difficult to match the payment to the invoice. Can we add a field to the web checkout screen that allows the customer to input the invoice # they are paying or the business name of their organization so that we can more easily…
2 votesHi All -
The payment note is a configurable field that is available for the merchant to include on Payment Links. This would allow the consumer to include the invoice number as requested
Thank you
Clover
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cash back
Please enable the cash back function on the Register App.
1 voteHello,
If a merchant has Cash Back enabled, then it would be available upon Debit card transactions. There may be some restrictions based on the merchant's MCC code. If it's not enabled, please check with your agent on the merchant setup, or open a ticket with Clover support to investigate.
Thanks,
Clover Product
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Recurring Payments need end date or # of times
I'm not a restaurant.
I have customers want to split their payment to 2 months (50% at the sale date, and the remaining 50% a month from now). You know they want to make sure I can deliver what I promise.Your system does NOT allow End date or # of times option (very easy script ) with Recurring Payments.
So essentially an office person has to check every day to make sure we deactivate RP after 2nd payment.
Clover is the first company I used that doesn't have end date or number of payments (Even my ****** bank has…
1 voteHello,
This feature exists, an end date can be set for the recurring subscription.
Thanks,
Clover Product -
Recurring Payments Notification TO OWNER AND EMPLOYEES
We have many recurring payments, in different dates. Instead of having to login every day to check, it would be nice to have a sales receipt sent via email to the the CLOVER account owner, and not only to the customer.
10 votesHello - Thanks for reaching out. This feature is available on Clover.
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Hello, Like a number of users here have said. Please let us change the Invoice due date when we email them out. Right now it is set at 1 wee
Hello,
I just switch from the Square Invoicing system. There are two things that we really need for the clover invoicing system. We need the ability to change the invoice due date. All of our payments are due upon delivery of the service or item. Right now it has a 1 week due date. This does not work for us.
4 votesHello - Thank you for reaching out. The feature exists
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Send Reminder or "ReSend" Invoices
We send invoices to lots of parents for classes and lessons. Many times they ask me to resend the invoice (because they can't find it or for convenience.) I would like to resend rather than just tell them the date I sent is and hope they find it.
Also, sometimes they sign up close to an event and the payment guarantees one of the limited spots. I need the ability to resend before 7 days in order to allow the next student in line to join the class if a customer is not going to pay. Thank you!
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
It is very disappointing the way engineers set up invoicing , How can you decide due date 7 days from invoice .
It is very disappointing the way engineers set up invoicing , How can you decide due date 7 days from invoice . There is no customization can be done on invoice.
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Partial refunds
We need to be able to take partial refunds. This is very important in retail sites since we have customers only returning certain items on their receipts. We called customer services and they said we could only do full refunds or we have to fake a new transaction with the items they are returning to get a total and than do a manual refunds for that amount. We than have to manually adjust our inventory. There has to be a better way. We should be able to choose the item that they are returning and only refund that amount and…
10 votesHello, Thanks for contacting Clover. Partial Refunds is available now.
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6 votes
Hello - Thanks for reaching out. You can now process partial refunds through the transactions app on the Clover dashboard.
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Payment Link feature on Clover web dashboard to populate captured customer name in transactions and transaction should reference link used
The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment…
0 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Merchant would like to add a notes section when using the clover payment link so their customer's can add their names / any special request
Merchant would like to add a notes section when creating the Clover Payment Link so their customers can add their names / any special request when the payment is being completed.
3 votesHello,
Thanks for sharing the feedback. This feature is available.
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Option for multiple recipients, to change due date, and send a reminder/re-send existing invoice created from Virtual Terminal.
In order to avoid having to delete and recreate an invoice in order to send a "reminder" to a client about an existing invoice, would be great to have the following features added:
-Ability to send out to multiple recipients/ability to CC other recipients
-Ability to change/modify due dates and terms
-Ability to send a reminder or re-send an existing invoice (perhaps to alternative email address if necessary)I believe at this point, there is an option to send a reminder, but after 7 days. It would be great if we are able to send out reminders or re-send invoices…
2 votesHello,
Regarding #1, this request does not align with our current priorities.
#2 will be available in a future release.
#3 has been released.
Thanks,
Clover Product -
Split pay receipts to show remaining balance option
we want someone to pay a deposit and come later. so they do a split payment and want the remaining balance to be shown on the receipt.
1 voteHello,
Our recommendation would be to obtain a receipt via text/web from the Orders app, rather than a "Payment" receipt. This will contain all the associated payments for that order.
Thanks,
Clover Product
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