65 results found
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Allow multiple partial completions of pre-authorized transactions for partially-completed orders instead of entering a new transaction
In our mail-order/retail business, we use pre-authorized to completion transactions 99% of the time. Sometimes a customer's order is only partially completed/shipped due to inventory availability. Later on, once we receive the backordered items, the balance of the customer's order is shipped. We need to be able to do completions for the second part of the order using the balance of the pre-authorized amount which was not completed upon billing of the first shipment.
For example, an online order (using Payeezy/Clover API) is submitted for 30 books totaling $300. We have 20 of them in stock. We ship the 20…
3 votesWe are finalizing development on this an will launch shortly.
Thank you so much for your feedback.
Clover Communications
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3 votes
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Customize invoices in Virtual Terminal
The emails that are sent to the customer to make payment on an invoice are unappealing. There should be more options to edit the invoice. Also, when you do edit any of the available options, it also edits the receipts that print from your physical terminal. These should be separate options.
3 votes -
Virtual Terminal is confusing customer name when two different customers have the same email address. Please fix this glitch.
Virtual Terminal is confusing customer names when two different customers have the same email address. Even though I make sure the correct customer name is selected in the VT and it's populated in all fields, the transaction goes under the wrong customer. Please fix this glitch because then I have the incorrect name on the receipt. Even more odd is the fact that when I print the receipt out from the device it populates the correct name. Why is this happening on the VT and showing up correct on the Device?
3 votes -
add ability to attach a pdf to an invoice.
I have a merchant that wants to attach their detailed invoice to the Clover payment invoice.
3 votesAdminGlenn Flinchbaugh (Admin, Clover) responded
We're going to address with an upcoming payment link feature. You'll be able to send a request for payment along with your PDF to a customer.
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Allow for processing on Clover Go and Virtual terminal without zip code
Allow for processing on Clover Go and Virtual terminal without zip code
3 votes
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
In the Virtual Terminal, if merchants are willing to accept the higher risk then they can disable AVS Fraud Rules. It's currently not possible in Clover Go.
Best,
Clover Product -
Virtual Terminal Invoice Received by Customer response
Virtual Terminal Invoice Received by Customer response
3 votesAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
ability to add multiple emails for the customer receipt distribution on VT
This option was available before the VT redesign.
3 votesThere is a setting where the merchant can have carbon copies sent themselves. But we aren't planning for the entry of multiple email addresses.
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Fraud Tools (Bypass CVV option w/o disabling)
Having the ability to optionally bypass CVV during transaction from VT.
VT Fraud Tools has the option to either enable/disable CVV Verification.
2 votes -
Fix virtual terminal customer name issue
When entering a charge in the virtual terminal, we enter the customer name but that name will not appear in the transaction report unless we set the customer up first and save all their info. This is time consuming. Since we already entered the name when charging, that name should appear in the report.
2 votes -
Virtual Terminal should be able to see what the clover device screen
When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.
2 votesHello,
Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal?
Thanks,
Clover Product
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For Virtual Terminal
Currently the invoice function of the VT arbitrarily sets a 7 day due date. Some of our customers need to pay COD (Now - within 24Hrs), while others may have 10 to 14 days. Please help making the due date parameter of this function editable. Thanks
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Ability to Carbon Copy Invoices on selected emails
Requested the ability to carbon copy invoices on a selected email when sending invoices to customers via Virtual Terminal
2 votes -
Virtual terminal to have an option to enter the tax amount instead of percentage fee
Merchant would like to have an option in Virtual terminal for them to enter a tax amount.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
Enter payments for orders remotely from a computer instead of the terminal
I work remotely while my husband is immunocompromised. We bill customers for open orders and currently the orders can only be marked paid from the terminal itself. There should be a way for admin staff to enter those payments through the dashboard, especially with so many people working remotely right now.
2 votesHello,
How are you billing, and collecting payment prior to marking the order as paid? We'd like this information as further details for our review.
Thanks,
Clover Product
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instead the word tips. lets use employee retention and appreciation.
On the terminal it give the customer the ability to tip. Instead of the word tip, I think we should have employee appreciation and retention or both.
2 votes -
fraud verification need address field in the VT
require address in VT to allow the fraud prevention tool to work.
2 votes -
Add payment type to virtual terminal
We are a church. We get checks in mail. We want to retrieve customer name in the virtual terminal, select the inventory item, select payment type, enter the amount and send receipt.
2 votes -
Remove the email required field for stored cards
Need to be able to store cards even when a customer does not have an email. The settings allow for us to not require the email field, but when trying to charge the first transaction, it won't allow us to proceed without an email
2 votes
AdminAnonymous
(Admin, Clover)
responded
We need to allow a customer to rejected the stored card, thus an email is required.
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Additional Note Section in Virtual Terminal for HIPAA Plan
Merchant would like some sort of note to add to virtual terminal payments outside of order note for HIPAA plans
2 votesHello,
What additional information would the merchant be capturing in this HIPPA-specific note?
Thank you,
Clover Product
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