52 results found
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Search and Find open orders from Dashboard, not just device.
How cool would it be able to search for open orders from Dashboard and not just from the device? Then from there, in the dashboard, if you could send the "open order" to customer as an invoice with ability to pay right from there that would be even better. Would be practical for those who stop in or call in an order but then want to be invoiced. Our staff in store is too busy to do this or be able to find the open orders. Would be cool if we could do so from afar without having to be…
1 vote -
Supress address on invoices
It would be nice to be able to supress the business address on the invoice, as our business is in our home and I would like to not share my home address with all my customers. Is there a way to supress the address on the invoices?
1 voteThis is in the plan for early 2024.
Looking forward to continue to offer you better solutions for your customers.
Thank you
Clover Communications
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Invoice Note/Detail
The original invoice notes/details describing the cost being sent to a customer is only received the customer and it is not saved as a copy in our system. Customers cannot/will not always retrieve their emails so we don't have a way to prove after-the-fact what costs did or did not cover from paid invoices.
1 vote -
Payment receipt option for us as the service provider
In my job I do not deal with customers face to face all my clients are dealt with online so I am often needing to send an invoice for payment. It tends to get very busy around here and I often forget to check back to see if they have paid their invoice leaving customers waiting longer than they should for their results. With our previous provider when a payment was made I received an email notification with a copy of the receipt to my preferred email as a reminder this was one of my favorite features whereas clover only…
1 vote -
At this time you can NOT Edit Invoices. You really need to Add Editing to Invoices as it is essential in case you make a mistake.
You really need to Add Editing to Invoices as it is essential in case you make a mistake or need to adjust a price.
1 vote -
Notification of paid/overdue invoices
Merchants and their employees need to be automatically notified when an invoice is overdue and/paid. Merchants want to be automatically notified when an invoice is overdue so they dont have to log in and look at each invoice. MErchants also want the reminders of past due to be automatically sent to the customers.
1 vote -
Invoice cannot be resent to a different email address in the event address was incorrect or outdated. - I have reach out to the E
Invoice cannot be resent to a different email address in the event address was incorrect or outdated.
- I have reach out to the Engineering Team At this time Clover does not have a way to change a wrong or outdated email address from the invoice. The merchant will have to manual cancel the invoice and create a new one. We are able to submit an enhancement request in regard to creating that feature in a later update.1 vote -
Ability To Turn off Bank Account (ACH) Option
Currently the ACH option when selected is not mobile friendly and looks poorly designed. It would be great if there were an option to disable this and only allow for card payment.
1 voteHello,
Thanks for your feedback. Are you referring to ACH acceptance within the Clover Hosted Checkout solution? If so, Merchants can already disable ACH within the Clover dashboard.
Other questions we have about this are whether you're requesting the ability to disable ACH only on mobile OR enhance the layout so that mobile ACH renders properly.
Your response would be appreciated.
Thanks,
Clover Product
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Stop Invoice notification
Currently when an invoice is cancelled the customer gets and email saying it was cancelled, merchant needs the option to select whether or not a notification should be sent
1 vote -
Statements & Billing
Please add links to pdf files for the invoices in Billing and Statements. As a cloud based company this seems an obvious thing to do, reducing the need for paper based copies if the merchant chooses an opt out to reduce waste.
1 vote -
Generate invoice from an online order
We need to allow customers to use the online ordering and then send them an invoice. If we can't do this with Clover our commercial clients are going to force us to use a different credit card processor and a different system. Why can't Clover add this as a check out option so we can get the order and generate an invoice? Clover can charge a fee for this function since we would have to pay someone else anyway. Do you want business going to Catertrax or some other system? We really need your help for a solution quick!
1 vote -
Invoicing through Virtual Terminal
Currently, Virtual Terminal has a wonderful invoicing feature. Two additional features could help with the invoicing and I have had requests for both:
1) Invoices have a due date default of 1 week. Merchants would like more flexibility to set due dates such as the invoice being immediately due upon receiving the invoice or up to 30 days after receiving the invoice.
2) Adding inventory items to invoices from clover inventory has been suggested and I have had many requests for this feature to be added to the invoicing in Virtual Terminal.
1 voteHello,
Your first suggestion will be available in a future release. Your second one is on our roadmap.
Thanks,
Clover Product
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