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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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463 results found

  1. Customers are able to select back arrow and edit sale amount looking for a security feature so that if the back arrow is selected a PIN would be needed

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Merchant would like to have the location of screen for tips. In other words he would like to put screen that asks for tips put at the last part of the transaction.

    1 vote

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    0 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  3. merchant is looking for ability to records tips on cash payments in the Register and Sale apps, which would show up in Cash Log

    1 vote

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    0 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Wants an option to void an item from an order.

    1 vote

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    0 comments  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →
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  5. use case is when clover device was offline for a bit, it comes back online and the device attempts to reconcile any offline payments where we see transaction failure (due to any reason). Please provide a mechanism that would allow the salon to retry the processing of any failed offline payment

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  6. Not sure if this is something that can be done - there are some merchants who enter transactions with prepaid Visa cards and it accepts, later on voiding due to lack of funds. Is this unique to prepaid cards? Usually with regular credit cards it declines right away if there are not enough funds - can we install this feature for prepaid credit cards?

    1 vote

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    0 comments  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, 

    Thanks for your feedback. We're curious, are you referring to card-present or eCommerce payment attempts? 

    Our solutions treat these prepaid cards as general consumer cards, where if the card doesn't have sufficient funds, we return the declined authorization response. 

    Best, 

    Clover Product

  7. When the receipt is printed and gave to the customer, that should be finalized the transaction. We had a transaction where it voided by itself, no transaction history record on my Clover Flex2 device. Can only be found on Clover.com. The rep told me because I did not hit the green "Done" button at the end. That should not be a requirement when the receipt is already printed out. Clover needs to fix this error.

    1 vote

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    1 comment  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →
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  8. The ability to close the batch on the web dashboard or mobile app clover g2 in addition of closing on the devices.

    1 vote

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  9. We sell house gift certificates that are redeemed with custom tender payment option. First of all, there is no option to add tip when paying with custom tender option. Secondly, when a service charge is applied (to go around the no tip option), the service charge shows up as unpaid balance on the reports, even though full payment is redeemed with the custom tender. For example, food bill is $50 + $10 service charge. You choose custom tender ("redeem house gift certificate") for the amount ($60). Payment shows up as $60, but under "unpaid balance" it shows $10.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Restaurant business, I cannot add the tips to any of my orders from the third party merchants like UberEat, Online website, or Grubhub.

    Adding and adjusting tips to all orders, not just credit card, should be more flexible.

    1 vote

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    0 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Please change the virtual terminal customer search box back to the way it was so I can see multiple different customers at one. This new update or change that happened a few weeks ago allows me to see the first one and then when I scroll I am only able to see in between two. I have already contacted your support team who told me they can help me. PLEASE CHANGE THIS BACK ITS IMPOSSIBLE TO FIND THE CORRECT PERSON.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, 

    In order to better understand the issue here, are you able to provide a screenshot of what you're seeing in the Virtual Terminal customer search?

    Best, 

    Clover Product

  12. After just recenly purchasing the system and bringing it online, we have been told by tech support that features described on clover.com/help may or may not be applicable to us, as Clover only has the .com help set up for US clients, with no way to differentiate what applies in Canada and what doesn't. I need a way to add a business rule to allow for tax exemptions under certain circumstances, as using a business rule like as is outlined on the clover.com/help page would be far more helpful than making one of our two required taxes optional. Please bring…

    1 vote

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    0 comments  ·  Taxes  ·  Flag idea as inappropriate…  ·  Admin →
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  13. On the Station Pro, when the merchant copy of the receipt is printed for the customer to sign, it only shows the total of the bill. Previously the merchant copy of the receipt would be itemized to show the individual items that were order and the cost of each item. Is there anyway this can be brought back?

    1 vote

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  14. On the Clover Go device the order needs to be changed.
    Currently, I select an item, insert the client card, flip the screen for a tip, they immediately flip it back to me because it then pops up remove card, THEN it asks them to sign so we flip it back. There needs to be a way to add tip, then immediately sign.

    1 vote

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    0 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Remove, Move or Shrink G Pay and Make Credit Card Payments the Bold and Obvious Choice for Paying Online

    1 vote

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  16. We are a church. We get checks in mail. We want to retrieve customer name in the virtual terminal, select the inventory item, select payment type, enter the amount and send receipt.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  17. In your recent update, end users can no longer see the entire credit card number we are entering via phone call. This is resulting in input errors and frustrating to both Clover users and customers. As we take 40% of our orders over the phone, it is important that we can see the data we are entering when a customer is giving us the information over the phone

    1 vote

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  18. When looking at Transactions tab and viewing a decline, management needs to be able to simply tap the Order Number to find out if it ever got paid. As it exists, it is much more cumbersome to locate that same Order to see its history.

    1 vote

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  19. I was told there was a recent update to the discounts app which caused the grand total to show without reflecting the discount added. The discount is listed on the receipt but it is not deducted.

    1 vote

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    0 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Enable tips for healthcare accounts like chiropractors.

    1 vote

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    0 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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