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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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552 results found

  1. There should be a way that we can add a custom field to a payment page. We need our customers to enter their file# (required) so that we can cross-reference their payment to the proper account. There are preset fields we can add to the payment page but we need to be able to add a custom field labeled "File #", put it at the top of the checkout page, and make it required. That value also needs to be visible on reports and the payment receipts.

    9 votes

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  2. some merchants are requesting for recurring payments to be able to email a link to a customer and then the customer enter the cc info and select the monthly date they want the card debited and that Our competitor Stripe has this functionality.

    8 votes

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  3. please generate an option for the costumers to save credit card information in their profile for future payments when using a secure email payment request. (invoice)

    My app provide subscription plans but as soon as I migrating the costumers to clover I have been sending monthly manually invoices for their subscriptions.
    My app was controlled by stripe, and we are testing clover. But meanwhile some costumers are cancelling because its causing a negative impression when before was auto from my own app.

    Any solution?

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  4. Merchant would like the ability to select tender types at the DEVICE level rather than for all devices. Specifically, they only want to take cash at one particular device for security reasons and card only at the other devices.

    1 vote

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  5. The tipping app suggests the tip on the total amount purchased. It should be seperated as you don’t tip on products, but only services.

    i.e. Joe schmoe had a service of $100, but purchased $200 worth of product. The suggested tip should be on the service amount of $100 only vs the total of $300 plus tax. The client should not have to pull out their calculator to figure out the tip amount on the service.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  6. Merchant wants to remove requirement for zip code on manual transactions and refunds on station devices since it does not ask for this information on flex or mini devices.

    1 vote

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  7. Controls for maximum Transaction allowed by Empoyee. Also a maximum tip amount based on % of transaction amount. Neeed for Taxi Industry.

    1 vote

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  8. It would be nice to be able to supress the business address on the invoice, as our business is in our home and I would like to not share my home address with all my customers. Is there a way to supress the address on the invoices?

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  9. Table restaurants desperately need this feature especially when a payment is taken on the wrong table or wrong order.

    1 vote

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  10. Loosing 40 Jewelry store locations as the Stock Quantity does not add the item count back to inventory. Could you please implement this asap?

    2 votes

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  11. After taking an order for two items in register app on a debit card/interac (canada), system doesn't allow per item refund and only allows to refund full payment. this per item refund functionality works perfect for credit card transactions but for Canada Interac/debit transactions this functionality doesn't work.

    1 vote

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  12. Individual Users subscribe to Invoice Paid notifications. Our clover account has one admin at corporate in another country. Her getting paid notifications does not help us any. As sales reps, if we could individually subscribe to invoices for notifications if they get paid, or just if we could be notified on invoices that we create from our account. This would be super helpful.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  13. We are a non-profit that have donors wanting to give monthly. Clover does not have the option for them to enter this themself. This option should be for the donor/customer to enter their own card and choose to give monthly at time of the their first transactions. They would have to enter their donation each month!
    We have lost several donors because this was not an option. PLEASE MAKE THIS AVAILABLE FOR DONORS TO ENTER AND CHOOSE THIS OPTION WITH THIER AMOUNT.

    1 vote

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  14. There is only 1 place to make a reference/Note with respect to the invoice being charged. That reference only appears in the "Note" field under Payment Details if the transactions details are pulled up. That is inefficient, plus it generates a 2+ page document, when all you need is that particular data element. The receipt feature generates a credit card receipt which does not include that reference. The receipts in Payeezy were better.
    Additionally, when you finish a transaction it closes the screen up and the only way to access that "receipt" with the Note field is to go to…

    1 vote

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  15. Hi,

    I see this issue was closed out previously with the “completed” tag which disables comments.

    EBT from NY state are 19 digits and unable to be processed manually keyed in.

    4 votes

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  16. Clover needs to make the system at the register user friendly for TAX FREE WEEKEND in Texas. Only apparel and footwear are tax free in my store leaving everything else being taxed. If a customer comes up to checkout with $200 in apparel and $200 in gifts on the same transaction ONLY the apparel is allowed to be tax free under the state rules. Clover needs to have a option where we can ring up all the customers items on one transaction and then be able to click on each individual item and remove the taxes if needed. How Clover…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  17. It is time consuming and really impedes the process of checkout when we have to stop the process, back out and then add an additional tip for an assistant in addition to the service provider bc the client does not get an option to tip the assistant on the screen. it could be like a total additional screen even?

    ALSO, it is a BIG DEAL that when clients tip a percentage it is added onto the entire ticket and not just the service amount. it takes a lot of time to explain it every single time, and in the event…

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  18. merchant would like to apply surcharge to all online orders regardless of the card type to avoid paying fees for debit transactions as well as credit.

    1 vote

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  19. Would like to be able to close bills as a room charge and include gratuity to be factored into shift reports. We can create special tenders but can only process them for the exact amount of the bill. This also applies to paper gift certificates.

    For example, if a customer has a $45 bill and a $50 gift certificate, it would be nice to process the special tender for $50 and have the remaining $5 count towards the servers tips. Or if they are charging a $25 meal to their room but want to include a $5 tip, we could…

    1 vote

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  20. We would very much like to have the mandatory invoice number feature, from the payments settings, work with the hosted checkout payment links.

    This is a must-have feature for matching a payment someone is making without having to search for their name, etc. I see others have asked for something similar to this almost a year ago.

    We can't make this work for our business without this feature.

    1 vote

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