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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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  1. I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.

    I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.

    Please add this option or please explain how to turn on this feature.

    Thank you!

    5 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  2. Get rid of default wording “custom item” leave this blank

    3 votes

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  3. Customers complain that they cannot use the gift cards with the online orders - only numbers can be entered - no letters.

    1 vote

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  4. I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.

    1 vote

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  5. Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.

    1 vote

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  6. Salon's as a professional service, collect deposits for the ability to charge in advance and credit the subtotal so that they are not any no shows. if the customer does not show up they charge the deposit

    1 vote

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  7. When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  8. Being able to remove the tip options in online orders.

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  9. partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:

    1. Virtual Terminal or Physical Clover Terminal Transactions:

    o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.

    o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.

    1. Payment Links or HCO (Hosted Checkout) Transactions:

    o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.

    o…

    3 votes

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  10. PLEASE UPDATE SO WE ARE CALIFORNIA LAW (SB 478) COMPLIANT which took effect July 1, 2024.

    Our clinic charges 3% to credit card charges but not Debit or Cash. We would like to be able to print out order receipts that show the customer the different prices between paying with Credit or Cash/Debit, so they see their options and make their decision. Instead of only seeing the 3% fee on the payment receipt once its already been charged to the customer.

    PLEASE UPDATE ASAP Submitted 10/11/24

    1 vote

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  11. Certain orders are not allowing store credit due to a mix of payment methods (gift cards and credit cards). This is a significant inconvenience for Retail merchants. The only workaround is manually issuing store credit through the gift card app, but that doesn't link back to the original order or update the stock quantity for items returned/exchanged.

    1 vote

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  12. Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.

    1 vote

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  13. Since the dashboard update this week, I can no longer view my "notes" on my invoice. This is directly impacting our work flow.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  14. It would be the reverse of discount, like add an additional % on custom items, for example when we are building a chain sling we add 10% of the total item as a build fee, but you only give a flat fee as an option would be nice to change it to a %

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  15. Our customers book with us based on time, we need a way to have the flexibility to choose one of our courts and punch in how much time a customer is spending which then computes the right pricing.

    Ie: 1hr is $50 , 1.5hr is 5+25 = $75

    Our employees should be able to punch in the amount time so the price can adjust accordingly.

    1 vote

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  16. Need to be able to change the sales tax rate at check out for just the current customer, current order. Sales tax rate is set at default of 7% for our city, so the majority of customers are taxed at that rate. When we plant or deliver to rural areas, some customers insist on being charged the 5.5% rural sales tax rate. Our drop own dots currently have and option to Remove taxes completely, but not change the rate. It would be ideal if while at the Register, Current Order, go to the 3 drop down dots and CHANGE the…

    2 votes

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    1 comment  ·  Taxes  ·  Admin →
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  17. I am able to send customers a link or a QR code to make a payment and/or donations but there is no options for them to set up a recurring payment and/or donation

    As a admin I able to do so but I would it be efficient and easier if a customer was able to set up a recurring payment on their own, make edits and cancel recurring payments

    1 vote

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  18. I recently changed from a 3rd party app in Clover to Clover's built-in surcharge functionality for interac and credit transactions. The credit portion works perfectly, the surcharge is always charged on credit transitions (tap or not). HOWEVER, your interac functionality is faulty! It will not charge the surcharge on tap transactions, it only charges on transactions where the customer inserts their card. This is a bug in my mind! Why would we not want surcharge applied to all interac transactions? The 3rd party app did so, so it's not a interac rule. It's clearly a bug in your software. Please…

    1 vote

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  19. The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  20. Please add the ability for the Mini 3 to prompt for an invoice number. I could do it on the Mini 2 so I know it is possible. I don't want to have to go through the register to enter an order number.

    2 votes

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