611 results found
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Employee Reports should have number of transactions and breakdown of all cards used in the employee end of shift report so they can balance
Hello ~
My issue is I need a report for my employees end of shift report to print out the number of transactions they had for their shift. This was available before Wed April 24, 2024. The report had the subtotal of all cards (not detailed cards though) and then the tips separately, so the employees had to add these numbers together to get their total of their cards and tips.
Since the update April 24, 2024, they add together the amounts now, but do not give the number of transactions made so they can count up their physical copies.…
1 vote -
Allow taxes to be auto-calculated on the Payments Service Plan without requiring an upgrade to Essentials
Currently, if merchants wish to have sales tax calculated automatically, they must upgrade to the Essentials plan even though many do not use any inventory. Several merchants are being upgraded from a Legacy plan that would offer this ability and they do not want the additional features of Inventory, even basic Inventory, so are asking to allow Taxes to be added to Payments plan, or else maybe create an in between service plan that just adds taxes without inventory.
1 vote -
Please Re-Add the Custom Tender Name Feature!
I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.
The support rep said there is no…
3 votes -
Recurring Payment Failure
Occasionally a customers recurring payment will fail for various reasons, ISF, expired card, etc.
I originally set up Clover to automatically email receipts when payments were processed.
I have had an issue with Clover sending receipts that make it appear as though a payment was processed successfully when it actually failed to process. This is an issue, a BIG ISSUE.
I haven't been able to turn off AUTOMATIC RECEIPTS, except to change each customer, individually.
CLOVER IS SO MUCH MORE DIFFICULT THAN PAYEEZY. I'm not sure that CLOVER is a good option for our business.1 vote -
Failed Invoices
Recurring payment invoices showing a "Failed" status should allow for in the view invoice the resulting bank code as to why it failed i.e. credit card expired, insufficient funds, closed account, etc. This gives me more insight into my customer so I can make decision on how I plan to rectify the account.
2 votes -
Payeezy Migration
We were forcibly migrated onto the Clover system from Payeezy.
The hosted checkout page was useful because we didn't need to cover our website under PCI compliance.
We used the hosted checkout page to capture tokenized card numbers that we could then use for re-authorizations for recurring payments. We don't use the built in recurring option because we often have to adjust the amount to run.
There are 2 big problems we're having with the replacement hosted checkout pages.
1) On Payeezy, when a customer completed the payment on the hosted page, Payeezy would send an HTTP post back to…
5 votes -
refund
Debit Refunds should be able to return back to card not cash. Due to inability to refund back to card on debit transactions merchants have to resort to manual refunds and Clover Station Duo doesn't have ability to manual enter card info.
1 vote -
Linking with Wix Ecommerce Store pages
Linking Clover Secure Payments as a permanent choice for Wix Stores Payment Providers. So, we do not have to use all the high priced regulars in the marketplace.
1 vote -
Flat tipping "above" a specific threshold
For the Smart Tipping feature, flat tipping "below" a specific threshold is available in "Tip Suggestions". It would be nice to add flat tipping "above" a specific threshold as well. Some customers spend $200 to $300 and leave a $5 tip. The merchant can post a minimum tip amount on transactions over a specific dollar amount on the menu so the customer is aware. This would be a great feature to protect the waiters and waitresses.
1 vote -
Tax should not be calculated on shipping cost
Customer's shipping cost should not be taxed. There should be an option on the web dashboard to separate shipping amount out from item cost so that sales tax is calculated only on item cost and not on item cost plus shipping.
1 vote -
pre authorization email or link to customers so we don't hear their card information
pre authorization needs a way to send a link to the customer so we do not have to have them speak their number over the phone. it's safer for the customer to not broadcast that information. it does it on invoice (with VERY little info) But then it's a final charged fees transaction and is not in the pre authorization phase. customers may not feel safe telling someone their card over the phone. and as a vendor i don't really want to hear, write down or have their full card information in my knowledge base for safety risk and identity…
1 vote -
nmartinez@hertermc.com
I hate that with Clover you can not update the recurring payments the day before the payment will be taken because it sends an invoice two days before the payment is due. It is not user friendly. I can not believe that there is not a way to print a report of failed recurring payments. I would take Payezz back in a second.
1 vote -
Add a custom field to the online payment page
There should be a way that we can add a custom field to a payment page. We need our customers to enter their file# (required) so that we can cross-reference their payment to the proper account. There are preset fields we can add to the payment page but we need to be able to add a custom field labeled "File #", put it at the top of the checkout page, and make it required. That value also needs to be visible on reports and the payment receipts.
18 votes -
customer charge account
We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.
1 vote -
Use Inventory on Invoice
We would like to invoice clients using the laptop and choose an item from our inventory. We use the inventory for the POS at events. But we would like to invoice for Classes and Camps and use inventory and not just use the notes for a more professional look/ experience for our clients. I found a backdoor way on the phone but I don't want to run that amount of business $$ just on the phone. Thank you!
1 vote -
Create orders from dashboard and save as 8.5x11 .pdfs.
Ability to create and print orders from the dashboard to .pdf or straight to an external letter-size printer.
Merchant takes orders over the phone, prepares their order, emails or prints out the order as a quote on a letter size sheet of paper, and has it ready when they customer comes to pick up the order.
1 vote -
Pausing payments
I need instead of a delete button a pause button where I can pause a payment in a recurring plan but then able to hit resume when I want. This is crucial!!
2 votes -
Can you charge the reoccurring early mornings and not sporadic at multiple times during the day
Former First Data user here. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day? Would love for it to happen around 2-4am that way its already done when the business opens. Currently they start at 8-9am and end 9pm
1 vote -
When taking new payment for customer with new card the 'save card to customer' does not replace old card
Make the 'save card to customer' actually work and replace old card on file
1 vote -
recurring payment customer notification via SMS and Email option on the dashboard
via SMS and Email option on the dashboard when doing recurring payments.
63 votesHello - Thank you for reaching out. We are planning to add merchant notifications on the payments link later this year.
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