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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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483 results found

  1. merchant should be able to specify COD, 15 days, 30 days, etc.

    11 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  2. Previously on the Station 2018 model the customer would be prompted to select a tip amount after the sale had processed. On the Station DUO the tip prompt screen pops up on the customer facing device after the Merchant clicks "charge on connected device" before the transaction has actually processed. I have had multiple of my merchants complain about this workflow because customers selecting the tip amount and leave because they think they have paid. My merchants have unfortunately lost a couple of sales because of this. They are high volume Coffee shops so they are unable to monitor whether…

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  3. Client would like the option to process partial refunds

    4 votes

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  4. Many restaurants have the need for employees to "tip-out" other employees based off of their sales of food and non-alcoholic beverages during their shift. This is fairly common for small & medium size restaurants. For this reason, it would be great to have Sales Totals by Revenue Class print on the Employee report that comes from the Clover device (not the web)... since the employee would need to pull the report themselves and may not have access to a computer. I've had this request from a handful of restaurants.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  5. Tax on service charge. This is required in the state of California

    2 votes

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    1 comment  ·  Tipping  ·  Admin →
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  6. via SMS and Email option on the dashboard when doing recurring payments.

    3 votes

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  7. Currently, Clover Dining offers pre-auth for bar tabs, but if the pre-auth is greater than the order total, we have to pre-auth the card again to increment the pre-auth. Authorizations app has this functionality and better yet, once a card is pre-authorized, we can increment it without card present because the authorization is already saved, but it's no help because we need to manage out tabs and tables through Clover Dining.

    1 vote

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  8. Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.

    18 votes

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  9. We would like to have a field added to the web checkout screen when our customers input their credit card information for payment to us. We create and send out invoices out of quickbooks to our customer organizations. However when customers pay us, only the name of the person making the payment is entered and it is difficult to match the payment to the invoice. Can we add a field to the web checkout screen that allows the customer to input the invoice # they are paying or the business name of their organization so that we can more easily…

    1 vote

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  10. Option to enable or disable - Default (will be added to any items with “Default service charge” turned on)

    1 vote

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  11. Ability to reopen an order and add items when a partial deposit is made from days ago.

    7 votes

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  12. Make it so that MacOS autofill of credit card info actually works

    1 vote

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  13. Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.

    2 votes

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  14. We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.

    We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we…

    4 votes

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  15. Would like to have the ability to re-order how the tip options are laid out during the check out process on Station DUOs or Station 2s + mini combos. Would like to move the Skip option to the bottom under all the other tip options.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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    Hello,

    The Skip button on our tip screen is already at the bottom and for our new user interface, the No Tip button is also at the bottom. Can you please provide an image of this if you'd like to pursue this idea further?

    Best, 

    Clover Product

  16. Hello,

    I just switch from the Square Invoicing system. There are two things that we really need for the clover invoicing system. We need the ability to change the invoice due date. All of our payments are due upon delivery of the service or item. Right now it has a 1 week due date. This does not work for us.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  17. 1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  18. Please add links to pdf files for the invoices in Billing and Statements. As a cloud based company this seems an obvious thing to do, reducing the need for paper based copies if the merchant chooses an opt out to reduce waste.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  19. would like to take receipts on printed receipts and on tablet screen this would be really easy for customer to use and employees cause not all customers want a receipt and would much rather have to enter there tips on the tablet screen and not all customer want to place there tips on tablet screen and would much rather have there tips on a receipt where they can see there charges. This feature would be most helpful to merchants with one device and would also limits call to clover support to ask for card numbers to enter tips because they…

    5 votes

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    1 comment  ·  Tipping  ·  Admin →
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  20. I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
    edit or update an invoice after it has been issued and need to be resent
    Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
    Need to be able to forward invoices to another email address
    Need to be able to record a payment for an invoice…

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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