572 results found
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URGENT! Add the ability to "adjust" tips after cash transactions!
It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.
I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…
1 vote -
Prompt for Invoice Number for Telecheck Payments
Please allow there to be a prompt for Invoice Number when processing Telecheck Payments
1 vote -
recurring payment customer notification via SMS and Email option on the dashboard
via SMS and Email option on the dashboard when doing recurring payments.
50 votesHello - Thank you for reaching out. We are planning to add merchant notifications on the payments link later this year.
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Customer names in Virtual terminal and in transactions
We too just migrated to Clover and I really want Payeezy back. In the transactions page there's no way to search by customer name!! That is crazy. We don't save "I.D. numbers" or other data. Clover seems to think names are unimportant. They ARE! I too don't know who sees this. This is site is not user friendly at all.
10 votes -
Allow multiple partial completions of pre-authorized transactions for partially-completed orders instead of entering a new transaction
In our mail-order/retail business, we use pre-authorized to completion transactions 99% of the time. Sometimes a customer's order is only partially completed/shipped due to inventory availability. Later on, once we receive the backordered items, the balance of the customer's order is shipped. We need to be able to do completions for the second part of the order using the balance of the pre-authorized amount which was not completed upon billing of the first shipment.
For example, an online order (using Payeezy/Clover API) is submitted for 30 books totaling $300. We have 20 of them in stock. We ship the 20…
2 votesWe are finalizing development on this an will launch shortly.
Thank you so much for your feedback.
Clover Communications
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transaction report
Batch Detail Report. In the Deposit report, allow merchant to click the amount submitted to the bank and view/save/print a batch detail report that lists every transaction and the transaction details for every transaction.
3 votes -
Declining Partial Payment Approvals
We are a Used Car Dealership. Customers make large payments. Recently they have been saying that only a partial amount has been approved and did we want to take it. We always choose NO. However it turns out that if is made with a debit card, the card is still charged an deposited in our account 8 days later even when our transactions show it was voided out and returned to the customer. We are worried that this will start looking like fraud to the customer since our Clover devices say it was voided even when it wasn't and still…
3 votes -
Multiple tax rates on invoices
When you send a customer invoice, it defaults to a single sales tax rate. Where we operate, we have a 6% state, 1% local, and 2% hospitatlity. We cannot bundle it all together because some entities do not pay all 9%. There needs to be a way to select multiple tax rates for the same invoice
2 votes -
Email receipt to client after Hosted Checkout
An email should be sent to the client after they make a payment in Hosted Checkout. Email address is already a required field so it should be simple enough to then send the receipt via email. This is pretty common practice with online transactions. The "Payment Received" confirmation page is good, but customers also expect an automatic email sent to them for their records.
2 votes -
Recurring Donor Payments
We are a non-profit that have donors wanting to give monthly. Clover does not have the option for them to enter this themself. This option should be for the donor/customer to enter their own card and choose to give monthly at time of the their first transactions. They would have to enter their donation each month!
We have lost several donors because this was not an option. PLEASE MAKE THIS AVAILABLE FOR DONORS TO ENTER AND CHOOSE THIS OPTION WITH THIER AMOUNT.3 votes -
Receipt
There is only 1 place to make a reference/Note with respect to the invoice being charged. That reference only appears in the "Note" field under Payment Details if the transactions details are pulled up. That is inefficient, plus it generates a 2+ page document, when all you need is that particular data element. The receipt feature generates a credit card receipt which does not include that reference. The receipts in Payeezy were better.
Additionally, when you finish a transaction it closes the screen up and the only way to access that "receipt" with the Note field is to go to…3 votes -
Ability to Export Recurring Payments
Ability to Export a Recurring payment plan. We have subscription payments each month and I need to be able to export a recurring plan so I can sort it to compare to the list of active subscriptions. Each month we are adding/subtracting subscriptions or prorating amounts. Currently, the list of customers is in a random order.
2 votes -
Invoice Number on Hosted Checkout
We would very much like to have the mandatory invoice number feature, from the payments settings, work with the hosted checkout payment links.
This is a must-have feature for matching a payment someone is making without having to search for their name, etc. I see others have asked for something similar to this almost a year ago.
We can't make this work for our business without this feature.
4 votesHello - Thank you for reaching out. Are you looking for an invoice number or manually entered number?
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Recurring payments to be able to email a link for customer to enter the cc info and select the monthly date they want the card debited
some merchants are requesting for recurring payments to be able to email a link to a customer and then the customer enter the cc info and select the monthly date they want the card debited and that Our competitor Stripe has this functionality.
14 votes -
Remove SKIP PIN on DUO Mini
Hi good afternoon Clover Support,
I'm reaching out with a huge issue that is causing fraud at our liquor store. I have Clover Duo and I have a setting on the device that requires Debit customers to use their PIN #, but for some reason the Mini on our Station Duo is giving the customers the option to "SKIP PIN"! Which should Not be an option. A customer who is using a stolen card is Obviously going to “SKIP PIN” before the business owner can select No on the big screen.
I’m asking for the engineering IT support team to…
1 vote -
secure link send to costumers to save their card info for recurrent payments
please generate an option for the costumers to save credit card information in their profile for future payments when using a secure email payment request. (invoice)
My app provide subscription plans but as soon as I migrating the costumers to clover I have been sending monthly manually invoices for their subscriptions.
My app was controlled by stripe, and we are testing clover. But meanwhile some costumers are cancelling because its causing a negative impression when before was auto from my own app.Any solution?
4 votes -
Allow $ Amount Discount to be applied when combining orders.
If combining two orders that each have a discount attached Clover seems to drop one of the discounts. Would be nice if it combined both orders with both applied discounts.
1 vote -
3 votes
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Geo Fencing for Refunds
Geo fencing of refunds would prevent refunds from being processed off of the grounds of the business if the they have the flex. this would prevent someone who took the device from the location from processing refunds.
1 vote -
Would like the option to disable the "manage" button that allows customers to change their card on file.
We would like the option to disable the "manage" button that allows customers to change their card on file.
2 votes
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