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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. Make the 'save card to customer' actually work and replace old card on file

    1 vote

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  2. We would very much like to have the mandatory invoice number feature, from the payments settings, work with the hosted checkout payment links.

    This is a must-have feature for matching a payment someone is making without having to search for their name, etc. I see others have asked for something similar to this almost a year ago.

    We can't make this work for our business without this feature.

    5 votes

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  3. For Recurring billing can it be added to have the ability to clear overdue invoices

    1 vote

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    Back Log  ·  0 comments  ·  Invoicing  ·  Admin →
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  4. How cool would it be able to search for open orders from Dashboard and not just from the device? Then from there, in the dashboard, if you could send the "open order" to customer as an invoice with ability to pay right from there that would be even better. Would be practical for those who stop in or call in an order but then want to be invoiced. Our staff in store is too busy to do this or be able to find the open orders. Would be cool if we could do so from afar without having to be…

    3 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  5. The ability to add a custom invoice number prior to sending it to the customer so payments made through invoicing could be exported the same way as anyother payment. The third party apps often do not function correctly. The virtual terminal is beautiful and invoicing could be too

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  6. When you send a customer invoice, it defaults to a single sales tax rate. Where we operate, we have a 6% state, 1% local, and 2% hospitatlity. We cannot bundle it all together because some entities do not pay all 9%. There needs to be a way to select multiple tax rates for the same invoice

    3 votes

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    Back Log  ·  0 comments  ·  Invoicing  ·  Admin →
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  7. Have the ability the edit billing information and customer information once already added.

    3 votes

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  8. Currently, using any browser other than Google Chrome to make a payment is intermittent (suddenly, this past week since the down time of last week 02/20/24) when clients make payments through the widget on my website that was developed via your site. This is an issue for those with Macs and others who for reasons of their own work, use other browsers. only 3 out of 20 times today was I able to go in and have the payment processed via firefox, for example. why not have your widget open in google chrome and close when done. Not everyone uses…

    1 vote

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    0 comments  ·  Payeezy  ·  Admin →
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  9. Having the option to set associated "pricing" with tender would be most helpful. In Washington, DC we have a food token (Breadcoin) that is worth $2.50. Though we are able to designate tender type, CSR nor myself were able to locate an option to designate a price/cost with the tender option.

    1 vote

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  10. It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.

    I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  11. Please allow there to be a prompt for Invoice Number when processing Telecheck Payments

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  12. In our mail-order/retail business, we use pre-authorized to completion transactions 99% of the time. Sometimes a customer's order is only partially completed/shipped due to inventory availability. Later on, once we receive the backordered items, the balance of the customer's order is shipped. We need to be able to do completions for the second part of the order using the balance of the pre-authorized amount which was not completed upon billing of the first shipment.

    For example, an online order (using Payeezy/Clover API) is submitted for 30 books totaling $300. We have 20 of them in stock. We ship the 20…

    3 votes

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  13. We too just migrated to Clover and I really want Payeezy back. In the transactions page there's no way to search by customer name!! That is crazy. We don't save "I.D. numbers" or other data. Clover seems to think names are unimportant. They ARE! I too don't know who sees this. This is site is not user friendly at all.

    12 votes

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    Planned  ·  0 comments  ·  Payeezy  ·  Admin →
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  14. Recurring Payments should allow for customer tagging with a user defined identifier that would display both on the invoice ledger and transaction ledger. In addition it should be a sortable column. Also the Customer Name should also be a sortable column.

    1 vote

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  15. some merchants are requesting for recurring payments to be able to email a link to a customer and then the customer enter the cc info and select the monthly date they want the card debited and that Our competitor Stripe has this functionality.

    19 votes

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  16. Ability to Export a Recurring payment plan. We have subscription payments each month and I need to be able to export a recurring plan so I can sort it to compare to the list of active subscriptions. Each month we are adding/subtracting subscriptions or prorating amounts. Currently, the list of customers is in a random order.

    3 votes

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  17. We were converted from PayEezy. There were a lot of functions in the recurring payments like bulk changes to set a new amount to the entire plans customers and sorting the columns, by name, Exp Date, Next run date, etc. Some of our recurring payment plans have over 400 customers. We can't be expected to enter a change into each account as we have over 1300 transactions entered in our system.

    1 vote

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  18. Is there away edit withdrawal date without deleting account or end end date?

    1 vote

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  19. Client asked that the the cursor move to the end of the 0.00 in the amount fields when the tab button is used. currently the 0.00 is totally highlighted and it does not allow an amount entry. until the mouse is used to click to put the cursor at the end.

    1 vote

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  20. Client ask that the virtual terminal screen be condensed so that they do not have to scroll down to complete entering the transaction information.

    1 vote

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