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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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566 results found

  1. I would like to display Payment Link names (QR Code, Link and button) in the dashboard so I can differentiate between various campaigns. Currently, they all show up as "Custom Item" and that's not very helpful.

    2 votes

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  2. when you create an invoices it should allow you to add more items in case customer buys multiple items and once the customer receives the invoices allow them to enter tip

    9 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  3. Provide carbon copy receipts for payments that are submitted from a payment link

    2 votes

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  4. Merchant wants the option to send invoices trough the clover devices and also wants to be able to have the option to scan to pay

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  5. Please remove the feature that Auto Voids a transaction if a employee forgets to press the "Done" button after printing a receipt. We were told this was not a feature but now were confirmed major accounts support that it is in fact a feature and transactions will auto void/refund if an employee does not press "DONE" on the final screen and just leaves it up. This has caused a HUGE impact on one of our locations.

    1 vote

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  6. Many of them need itemized invoice feature in clover dashboard / Virtual terminal

    37 votes

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  7. I run a store that sells both package liquor and drinks by the glass (a bar).

    There needs to be an option to remove certain categories from a tip prompt subtotal.

    For example if a customer buys a $10 glass of wine to drink at the bar, and on the same order purchase a $20 18pack of beer to take home…the tip prompt of 20% should only reflect the glass of wine for $2 tip.

    Currently if this transaction happens at our store the 20% suggested tip would be based on the entire order cost of $30. This creates an…

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  8. I need layaway and to be able to take trade-ins as partial payment toward the customers purchase. These are very important in my daily business. Will this be added any time soon?

    1 vote

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  9. Looking for a line item summary at the end of the transaction when using the payment link.

    3 votes

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  10. I need the ability to edit a customers email and phone number without deleting and recreating their entire record which charges them again.

    2 votes

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    Hello, 


    Can you confirm if you're on the Clover Payments Plus plan? The ability to edit a customer's profile is available today within our Essentials plan.


    Thanks, 

    Clover Product

  11. Please add feature to process force authorization transactions where the customers bank give a code that is added while processing the credit card payment. we have GSA orders payments to process and it requires the level 2 and sometimes the force authorization.

    1 vote

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  12. Service Charge Printed on Merchant & Customer Receipts, I had a BC that called in and requested that the service charge be displayed on both receipts and not just the second printed copy. The first receipt displays total tax and the second receipt shows service charge, the BC is requesting this as to promote full transparency. Apparently the service charge was added from the tax and fees section.

    1 vote

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  13. There needs to be an option for recurring payments through the payment links on a website, not only through the virtual terminal

    2 votes

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  14. I think we should be able to change the date customers get charged. I run a wine club and sometimes my dates change for when I need to charge a customer. The only solution the customer service gave me was to end each individual persons subscription and then add them with the new date. Also if that is going to be the solution we should be able to have a way to do a mass add or delete to them.

    2 votes

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  15. We would like to have a control field added to the Virtual Terminal Invoice option, that will transfer over to reporting. We use control numbers for all transactions, on a normal transaction that number carries over to reporting. There is no such field in the Invoice option. This forces our accounting team to spend long lengths of time researching customer names, rather than already having the control data in reporting.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  16. Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  17. via SMS and Email option on the dashboard when doing recurring payments.

    9 votes

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  18. We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.

    We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we…

    13 votes

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  19. Merchant wants to have a rule or formula for discounts.

    Discount A types is only allowed for food.
    Discount B types is only allowed for Beverage.

    Discount C types are discounts open to for every item.

    As an example now with clover a happy hour discount let’s a manager to freely add a discount to a food which should be a discount for a beverage not food. The owner doesn’t want managers to freely add any discount only to the discounts approved to items attached.

    3 votes

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    0 comments  ·  Discounts  ·  Admin →
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  20. Print tip suggestion on the bottom of the bill BEFORE payment, AND print tip suggestion on the bottom of Cash Receipts.

    Clover only prints tip suggestion for Credit Card payments.

    5 votes

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    0 comments  ·  Tipping  ·  Admin →
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