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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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483 results found

  1. Merchant would like to add a notes section when creating the Clover Payment Link so their customers can add their names / any special request when the payment is being completed.

    2 votes

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  2. exchange an item for a lower or higher price and take a payment

    4 votes

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  3. Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed

    13 votes

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  4. Also please have it so you can view the invoice notes when you click view invoice. Sometimes there are notes there for my bookkeeper and accountants to reference. Right now when we click view invoice we do not see the notes. Again please make the change so we can changing invoice due date. urgently needed for my business.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  5. We have recently switched from square and a feature that we used a lot was tat our clients had the ability to purchase an E gift card from a web link. Currently we can only sell an e gift card from the store front POS.

    1 vote

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  6. A few merchants have contacted me regarding the invoicing on the Virtual Terminal. They would like the ability to change the payment time frame on the emailed invoices. It currently only gives you the option of "pay within 7 days". They would like to be able to change it to "pay immediately" or to change the days out for payments (for example- "pay within 30 days"); or not have any payment time frames at all.

    2 votes

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  7. Venues should be allowed to remove the "No Tip" option at their own discretion. A customer can still decide to not tip, they'll just need to do so through the "Custom" tip option.

    This is having such a negative impact on our venues that we're considering switching service providers. All major competitors would allow us to enact these kind of customizations.

    2 votes

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    1 comment  ·  Tipping  ·  Admin →
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  8. Speed up pre-authorization process. When you preauth you have to back out of the tab to start the next. Instead it could preauth then just save the tab and go back to the main bar and more section. There are lots of "taps" happening when trying to pay / authorize etc

    1 vote

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  9. Would like Dine In versus Take Out to have different tip suggestion options. We configured our tip suggestions from 15% to 30%. This works well for full Dine In service, however asking 15% to 30% for Take Out is rather high when limited service was provided so customers often select No Tip / Skip on our Clover Flex.

    Would be excellent if we could additionally configure tip suggestions based upon order type to help generate more tips! So if order type is Take Out then we could set suggestions from 10% to 20%.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  10. Currently it only asks for card and billing info. We have merchants needing the ability to have custom fields for their payment button. Examples could be: Invoice #, Account #, or a note.

    3 votes

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  11. When will you update your system that all states EBT card should allow manual entry?

    2 votes

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  12. In Texas, there is a tax free weekend before school for certain items. We need to ability to remove taxes per item.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  13. Allow the user to opt in and out of certain notifications to their email, SMS, or Clover G2 App!

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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    Hello, 


    Thanks for your feedback. Can you please provide further details on what you would be looking for? We see value in notifications of refunds processed by other employees. Any additional context or requirements you may have would be great. 


    Thanks, 

    Clover Product 

  14. Make remove the "skip/no thanks" option in the tips menu a customizable option. (in French "non merci")

    We can customize percentages, and the text for each, but it would be nice if it was make possible de remove the “skip” option althogether.

    The customize option is there if a client decides not to leave anything. Just don’t make it so easy to be a cheap tool.

    Thanks.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  15. An Item is taxed when a modifier is selected for an item. In California a sandwich or salad that has hot meat like chicken or bread is toasted is required the whole item to fully be taxed.

    For example, when I add modifier Toasted, Clover needs tax the item.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  16. Currently there is Pre-Auth or Authorizations. This is not connected to the order/register. Think about when you go out and want to give the server a credit card number to create a "tab". Then use that information to close the "tab"/order at the end of the night.

    A customer comes in, orders several glasses of wine, beer and says keep the tab open so we can get more. So you enter the information in an order, but there is no place to save the credit card to apply the payment later.
    Pre-Auth is not connected to the order so it…

    1 vote

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  17. Allow splitting of a guest check for Pick Up and Delivery orders. Clover is so traditional in the way of programming. The functionality exists for tables...cross it over to other ordering types. One person calls in and orders for 10 people or their department. FOCUS would allow me to split the check by item over multiple orders in one check. This function is CRITICAL!

    1 vote

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  18. Dine in deserts should be taxed.... take out deserts should not be taxed. Please allow for this, I have to give free money to the state. My previous POS allowed for this. My customers are gonna be giving the state $12,000

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  19. For example, a restaurant has an order but wants to discount the food 15% but no the drinks. The only way to do it currently is going food item by food item and discount them and not the drinks!!

    2 votes

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    1 comment  ·  Discounts  ·  Admin →
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  20. I have multiple restaurants set up with clover dinning. The scenario I am about to describe is an issue across the board. Clover help center and tech support have not been able to properly address this issue. Here are the steps included to lead up to the problem.

    1. Server is closing out an open order to $100.00 cash.
    2. For whatever reason a refund is needed.
    3. Manager on duty is called over to access refunds to apply to the open order.(Obviously we don't want servers doing refunds).
    4. The cash is refunded to the manager while still showing going out of the…
    3 votes

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