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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. Reimplement CareCredit for Healthcare Businesses

    1 vote

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  2. The Hosted Payment Page within Clover needs to have the option for a business to put exactly what the client is paying for on the HPP. For example, line items for options like invoice #, customer #, etc. These should be customizable & potentially made to be either optional or mandatory. Other Hosted payment page options have this.

    1 vote

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  3. example: (employees get paid by commissions) Employee 1 is a massage therapist and Employee 2 is a facialist. both employees render 2 different services but it's 1 client. when client goes to pay ,the client to be charge 1 time and not have 2 separate transactions. so both employee get paid,under 1 traction

    1 vote

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  4. Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    158 votes

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    Under Review  ·  72 comments  ·  Invoicing  ·  Admin →
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  5. One reason to use the Clover more often would be to have a way to add the sale tax for the city in which the devices are being used without having to upgrade to a more expensive subscription. A threshold should be created to allow this feature for new and small businesses. A good example would be making more than 10,000 a month, taking you out of the free sales tax. However, many people who start new businesses don't have the income to upgrade to a more expensive subscription.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  6. There should be a way to see the card holder name after you submit the payment. You should be required to enter the customer name data before submitting payment.

    1 vote

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  7. We are a Used Car Dealership. Customers make large payments. Recently they have been saying that only a partial amount has been approved and did we want to take it. We always choose NO. However it turns out that if is made with a debit card, the card is still charged an deposited in our account 8 days later even when our transactions show it was voided out and returned to the customer. We are worried that this will start looking like fraud to the customer since our Clover devices say it was voided even when it wasn't and still…

    3 votes

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    0 comments  ·  Voids  ·  Admin →
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  8. Allow for override if no Zip Code or Postal Code is available. This is more specific to international transactions where the address does not contain a postal or zip code

    3 votes

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  9. Kevin, you say that FIserv will give approval to refund to a debit card, but I have searched site and called and no one knows what you are talking about. If you won't refund to a debit like every other retailer in the world...please add cash as an option. I don't want to do a manual transaction because it does not put the item back in to inventory. PLEASE RUSH THIS.

    1 vote

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  10. Need store credit option for item returns that do not qualify for a refund.

    1 vote

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  11. When creating a new customer for an Invoice - the last name cannot have a space in it - so for instance we cannot create a customer with the last name " Von Trapp". Clover support tried to tell me this was by design that back end banking systems don't support this (which I question very heavily because the First Name field allows for spaces) but even if that is the case they have to make the front end invoice support this because that invoice becomes a legal document so has to be able to display a customer's actual name.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  12. If a customer pays with cash and the amount tendered is entered, please make the pay button green. It is consistent with the rest of the app. It also makes it easier for the employee to quickly press the correct button. I find my employees hesitate because they are used to the button being green to proceed.

    1 vote

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  13. Merchant requested to limit the employees access to remove the Additional Charges from their current profile.

    2 votes

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  14. We are a non-profit that have donors wanting to give monthly. Clover does not have the option for them to enter this themself. This option should be for the donor/customer to enter their own card and choose to give monthly at time of the their first transactions. They would have to enter their donation each month!
    We have lost several donors because this was not an option. PLEASE MAKE THIS AVAILABLE FOR DONORS TO ENTER AND CHOOSE THIS OPTION WITH THIER AMOUNT.

    3 votes

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  15. create a QR code associated with a general discount for some clients. For example, I want my local clients to have a discount when they show their QR code

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  16. offer option to split payment type on a single invoice. so you could use multiple cards or eve a mix of ACH and credit card on a single invoice.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  17. Hi good afternoon Clover Support,

    I'm reaching out with a huge issue that is causing fraud at our liquor store. I have Clover Duo and I have a setting on the device that requires Debit customers to use their PIN #, but for some reason the Mini on our Station Duo is giving the customers the option to "SKIP PIN"! Which should Not be an option. A customer who is using a stolen card is Obviously going to “SKIP PIN” before the business owner can select No on the big screen.

    I’m asking for the engineering IT support team to…

    1 vote

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  18. A manager code shouldnt be required to delete an item that hasnt been printed but ahould be required for an order that has been sent. Currently a manager code is required for both or you turn off the manager code for both.

    1 vote

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    0 comments  ·  Voids  ·  Admin →
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  19. Increase The Amount of Custom Discounts:

    Right now when using the "Custom Amount Discount" button the discount is maxed out at $9.99. Yes, that is Nine Dollars and Ninety Nine Cents. I need the ability to discount custom double and triple digit amounts. Why is there less than a $10 limit? Thanks

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  20. Would be nice to have buttons with a negative dollar amount or negative percentage amount. Like a regular inventory item.
    Have them listed in a Category or at the bottom of the Register screen. So they are always available. Make it an optional choice to display or not.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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