501 results found
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taxes
Dine in deserts should be taxed.... take out deserts should not be taxed. Please allow for this, I have to give free money to the state. My previous POS allowed for this. My customers are gonna be giving the state $12,000
1 vote -
Will be nice for restaurants if they can discount items by labels instead of one by one or the entire order
For example, a restaurant has an order but wants to discount the food 15% but no the drinks. The only way to do it currently is going food item by food item and discount them and not the drinks!!
2 votes -
Cash Refunds
I have multiple restaurants set up with clover dinning. The scenario I am about to describe is an issue across the board. Clover help center and tech support have not been able to properly address this issue. Here are the steps included to lead up to the problem.
- Server is closing out an open order to $100.00 cash.
- For whatever reason a refund is needed.
- Manager on duty is called over to access refunds to apply to the open order.(Obviously we don't want servers doing refunds).
- The cash is refunded to the manager while still showing going out of the…
3 votes -
Gratuity/Delivery Charge
Gratuity should only be based on the price of the product. When I enter a delivery charge it is included in my gratuity percentage because gratuity is a percent of the whole bill. There should be an option to add an additional fee for a delivery fee that is not taxed or included in gratuity but instead tacked onto the end total of the bill.
1 vote -
Common Retail Discounts
Native functionality to support the typical discounts retailers use, such as: (1) Buy One, Get One for x % off; (2) Bundled discounts; (3) Spend X discounts; (4) Quantity Discounts
Retailers frequently offer promotional discounts to encourage upselling, promotion of new products, and to clear out old inventory. This is so common within the industry that Clover needs a much better solution to effectively serve retail merchants.
Zaytech offers an app with some of this functionality, but it is buggy and doesn't work with variants
6 votes -
Remove Gift Cards From Batch Total
I am unable to reply & comments are closed on the reply question from [Kevin Nathan, Admin, Clover] to my original post with this same heading.
My reply answer is that I do mean redemptions, even though my original post says activations. I meant to say redemptions. Text of original post and reply from [Kevin Nathan, Admin, Clover] follows."Net batch totals should reflect the net amount deposited into the bank. Gift card activations <I meant redemptions> are included in the net batch total and need to be manually subtracted to match bank deposit.
I propose that gift card activations…1 vote -
Clover should be able to make adjustments after taking a deposit without refunding
Customer places an order for $300 and leaves a deposit of $150 but later calls to change from one items to another but doesnt change significantly the price, when removing the changed item, it will have to be refunded. Then now the customer has to close out the order but now has to add more money to the $150 original deposit. They were very confused and no one don't want to have that when it comes to customers and their money or order. The deposit amount should apply to the total order and any changes made not affect the deposit
2 votes -
Invoicing through Virtual Terminal
Currently, Virtual Terminal has a wonderful invoicing feature. Two additional features could help with the invoicing and I have had requests for both:
1) Invoices have a due date default of 1 week. Merchants would like more flexibility to set due dates such as the invoice being immediately due upon receiving the invoice or up to 30 days after receiving the invoice.
2) Adding inventory items to invoices from clover inventory has been suggested and I have had many requests for this feature to be added to the invoicing in Virtual Terminal.
1 voteHello,
Your first suggestion will be available in a future release. Your second one is on our roadmap.
Thanks,
Clover Product -
Tips
Give customers the option to tip if they pay with a clover gift card.
1 vote -
Allow itemized invoicing for each line item and line for shipping charges
Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
Also include an option to add shipping line
Allow to link with DAVO like the rest of Clover sales.5 votes -
Tipping out back of house
I work in a place where it is customary to tip out the back of house workers that make my job possible. When we had cash tips, this was very easy. However, now that we are a cashless facility, this is much more difficult. Is there a way to be able to direct a portion of my tips to the BoH workers when I close out for the night? This would be a very appreciated feature for my fellow employees who work so hard to make sure I can do my job effortlessly.
1 vote -
add charge button
when I placed an order, I only see add discount button only. I would like to have a button for add charge button so that I can charge extra right there on the system.
8 votesHello,
Can you please elaborate on your request? What Clover app are you using, and at which point are you in the user flow?
In advance, you may want to review our solutions for Item Modifiers, and/or Service Charge to see if either already support what you're looking to do.
Thanks,
Clover Product
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DON'T ALLOW SERVERS TO BE ABLE TO RING ANYTHING UP WITHOUT BEING CLOCKED IN
Bartenders are prompted to clock in when signing in. However, the system allows them to cancel/bypass clocking in. And eventhough they are not clocked in, the system still allows them to ring items on the register. When our bartenders close out they print a shift report to turn in with their banks. The shift report provides the sales information required to count down their registers. But ONLY THE SALES THEY PROCESSED WHILE CLOCKED IN. If they bypassed the clock in and rang items up, then remembered to clock in later, none of the sales processed before clocking in would show…
1 vote -
Servers required to declare tips before clocking out
Several POS companies including xxxx can require the wait staff employee to declare tips in order to open the option of clocking out. The business justification for this feature is that the IRS requires that wait staff employee tips must be declared at some point anyway, as part of the payroll process, by the employer. This shifts that responsibility to the wait staff employee so the employer/manager/accountant does not have to spend literally hours sifting through each individual's hours and sales to determine tips to declare for each shift. The employee needs to input that data easily at the end…
2 votes -
Add option to modify Bill receipt in setup separate from payment receipt
What is printed on the bill receipt is now determined by the setup parameters of the payment receipt. It would be useful to have a separate bill receipt-only parameters setup.
Right now heather and further notes are printed the same in bill and payment receipt. It would be more versatile if that can be set up separately for bill receipt and payment receipt as merchants would like to communicate different messages on each. Example: footnote on bill receipt: The suggested tip is 15% , Footnote on payment receipt: Thank you for dining with us.4 votes -
Service charges vs tips
Auto gratuities should be categorized as tips, not as service charges. For locations that pool tips this difference causes confusion when splitting the tips.
2 votes -
Discounts to be added to total rather than subtotal
Merchant's need the option to have discounts added to the total rather than subtotal as requested by the IRS
1 vote -
Virtual Terminal- Invoice Layout
Please give an option for merchant to title/label the invoice.
Please elicit greater character count (no limit) in the Note/Description section, as opposed to 255 characters.
Please include an "Insert tip" option, on customer's invoice, prior to paying, once merchant has sent the invoice to their email.8 votes -
SERVICE FEES ARE TAXED
The additional fees button adds the fee below the tax line--this is not correct. Any fee that is not voluntary is taxable in CA.
2 votes -
recurring payment - edit start day capability & alphabetization
Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.
Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it…
3 votesHello,
These features will be available in a future release.
Thanks for your feedback,
Clover Product
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