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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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571 results found

  1. Allow email notifications to be turned off for cancelled invoices

    As I clean up overdue invoices, I've found about 40 where payment had been made another way (check, warranty coverage, etc.). When I canceled the invoice, I was not aware the customer would be notified via email. I was suddenly bombarded with calls from confused customers thinking they were getting billed again.

    5 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  2. Recurring Payments CATEGORY & COGS

    This is KEY for any business using recurring payments. These should be able to be 'categorized' and added an 'item cost', just like normal inventory. When we run reports, we want to be able to see the Gross Profit from Recurring Payments., just like we would with selling any other item.

    2 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  3. Clover

    Clover Dashboard for recurring memberships. It won't let you simply update the amount to a recurring contract/plan. You have to delete it entirely and re-setup. It would be nice if you could just update their recurring dollar amount and simply hit save.

    2 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  4. Connect invoicing tool to clover inventory

    The Invoicing tool in Virtual Terminal should have a drop down menu that is connected directly to the Clover Inventory in the register.

    1. This will allow the open to invoice to still be seen on register screen with the Orders app.
    2. Once paid this will automatically update the Clover inventory and Sales reports

    Right now, the way its set up there is really no real advantage for me to use it over any other invoicing apps out there.

    18 votes

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    7 comments  ·  Virtual Terminal  ·  Admin →
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  5. Tips not requested when using Auto Gratuity

    An option to allow merchants to select whether the Tip line prints for large parties when the "Auto Gratuity" feature is selected. Currently, it is still showing the Tip line even when the extra Service Charge is assigned.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  6. Due date

    I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.

    15 votes

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    2 comments  ·  Invoicing  ·  Admin →
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  7. Display which Employee sent an invoice from the Virtual Terminal

    Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.

    5 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
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  8. Enable Categories display for NEW Clover Go app

    Currently the New Clover Go app displays the new sale screen by Items only. If you want to filter the items by a category you have the ability to select the "categories" option in the top left corner and it will filter out the items to only the items in that particular category.

    It would be very helpful if there was a setting option in the Clover Go app to change the sale screen display to a category view. Just as it was on the G1 app before. That way, instead of the merchant viewing all their items and then…

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  9. due date on invoice

    Give us the ability to change the due date on invoices instead of clover dictating the due date.

    23 votes

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    4 comments  ·  Invoicing  ·  Admin →
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  10. Need to stop Manual Card Transaction on clover Mini

    Need to stop Manual Transaction on clover Mini. Clover Mini has this option but it does not working at all. Even though I can turn off the Manual Transaction on my device actually its not turning off. I can still get an option to make transaction manually. Please fix this ASAP.

    2 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Back Log  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This is under review and in our backlog. Please be advised that the employee permission is linked to the manual transaction app only, not the ability to manually key a transaction.

    Thanks,
    Clover Product

  11. Ability To Turn off Bank Account (ACH) Option

    Currently the ACH option when selected is not mobile friendly and looks poorly designed. It would be great if there were an option to disable this and only allow for card payment.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. Are you referring to ACH acceptance within the Clover Hosted Checkout solution? If so, Merchants can already disable ACH within the Clover dashboard. 

    Other questions we have about this are whether you're requesting the ability to disable ACH only on mobile OR enhance the layout so that mobile ACH renders properly. 

    Your response would be appreciated.

    Thanks, 

    Clover Product

  12. Virtual Terminal should be able to see what the clover device screen

    When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.

    2 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal? 

    Thanks, 

    Clover Product

  13. online order discount

    Generate Promotional Codes for Discounts on Online Orderings

    3 votes

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    1 comment  ·  Discounts  ·  Admin →
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  14. service charge being taxed

    Tax on service charge. This is required in the state of California

    4 votes

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    2 comments  ·  Tipping  ·  Admin →
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  15. Marking the invoice paid via Cash or cheque. There should be a button along with manual credit card entry

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  16. Healthcare Plan Payments - Send Invoice via SMS

    Most customers prefer to get communications and invoices sent via SMS. We would like Clover Dashboard - Virtual Terminal to send invoices to patients via SMS. Patients should be able to view the SMS, click on the payment link on the message and make the payment. This should trigger an email to the business notifying that payment has been made.

    1 vote

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    0 comments  ·  Recurring Payments  ·  Admin →
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  17. increase max transaction amount

    Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.

    2 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  18. I am asked weekly to offer text /SMS to pay for our merchants. Is this on the road map to offer our merchants?

    We need test/SMS to pay critically. It is requested by my merchant weekly. Is this on the roadmap to add to Clover solutions, soon?

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  19. Calculate discount to exact penny

    When a merchant adds a discount and it is for a large amount of line item like 90 @ $7.99 each the discount is rounded up or down to nearest $.50. The discount calculation should be for the exact discount amount. It creates problems with returns and for reconciling within Quickbooks.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  20. Rounding off cash transactions

    Cash transactions don’t round up to the nearest cent. Ex. $19.97, when paid in cash should appear as $20.00.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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