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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. There needs to be an option for recurring payments through the payment links on a website, not only through the virtual terminal

    9 votes

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  2. I need to be able to add the convivence fee to the QR code and SQL link.

    1 vote

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  3. 1 vote

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  4. Provide carbon copy receipts for payments that are submitted from a payment link

    7 votes

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  5. The barcode scanner seems to be broken on the TIPS app. Lots of customers use this so it would be awesome if it worked again.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  6. Business Type: Automotive Service
    Client stated when trying to enter notes for description of service(s), the field is very limited. There may be multiple services for a single customer and due to limited characters, multiple transactions are possible as he cannot key all notes on a payment notes, The ask is to increase the amount of characters allowed

    2 votes

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  7. With Payeezy we were able to void transactions until the daily batch closing. With Clover we only have a matter of minutes. This is unacceptable in a real business.

    1 vote

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    0 comments  ·  Payeezy  ·  Admin →
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  8. Partial Payments no way to know that there was a partial payment and no screen is prompted asking for the next payment. When a partial payment is made it says "Payment Successful" it should instead prompt a screen for the remainder balance.

    1 vote

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  9. I have to print all the transactions and the letters are very small and the name of the customer does not show at the top like it used to be

    1 vote

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  10. Allow bypass of the CVV when on a Clover Device. The fraud tools allow to verify CVV in the ECOMMERCE suite only if it is Entered! How is that fraud prevention but you have to enter the CVV on a Clover device for a transaction on an order? Merchants have transactions that fail when Clover device goes back on line after card # was entered in off line mode. The merchant doesn't have the CVV when they try to reprocess transaction a few days later on an existing order.

    2 votes

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  11. When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if…

    13 votes

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    Planned  ·  Kevin Nathan responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

  12. Hi,

    I see this issue was closed out previously with the “completed” tag which disables comments.

    EBT from NY state are 19 digits and unable to be processed manually keyed in.

    6 votes

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  13. I'd like to see Clover's plugin with WooCommerce allow for the acceptance of E-checks.

    2 votes

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  14. Allow different machines to have different tip percentages. This will ne helpful for takeout orders.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  15. I would like clover online ordering to support payments from digital wallets, like apple and google pay.

    2 votes

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  16. Taxi Drivers would like to add a flat 1.50 surcharge to credit cards. And use contactless at the same time.

    1 vote

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  17. Allow invoice (should be "payment request" to be sent via text also

    10 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Planned  ·  Kevin Nathan responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

  18. PLEASE ALLOW TIPS BE ADDED TO DEBIT CARD SALES AFTER 25 MINUTES OF ORIGINAL SALE BEING PROCESSED. IF TIP IS TAKEN ON PAPER RECEIPTS.

    MERCHANTS EVERYWHERE ARE LOSING TIPS ON DEBIT CARD SALES.

    PLEASE ADD THESE POLICIES RESTRICTING DEBIT CARD ADJUSTMENTS/TIPS AFTER 25 MINUTES FOR DISCLOSURE.

    THANK YOU!

    5 votes

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    0 comments  ·  Tipping  ·  Admin →
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    Kevin Nathan responded

    Hello, 

    If you have a merchant that has EDS Debit, their transactions can be routed to Debit Rails. When routed on Debit rails, these transactions cannot be tip-adjusted after 25 minutes. This is a network constraint, not one imposed by Clover. If merchants are willing to disable EDS Debit support then all of their Signature Debit transactions will be routed as Credit. This would allow the merchant to adjust the transaction/tip amount up until closeout. 

    Thank you, 

    Clover Product

  19. The tipping app suggests the tip on the total amount purchased. It should be seperated as you don’t tip on products, but only services.

    i.e. Joe schmoe had a service of $100, but purchased $200 worth of product. The suggested tip should be on the service amount of $100 only vs the total of $300 plus tax. The client should not have to pull out their calculator to figure out the tip amount on the service.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  20. Offer ACH in virtual terminal to Omaha merchants. Many merchants want ACH options and we have to place them with a different gateway because Clover has not rolled out ACH in virtual terminal for Omaha merchants.

    1 vote

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