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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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623 results found

  1. Opt-In tipping instead of Opt-Out.

    There's a big difference between asking how much you want to tip versus giving the option to tip if they press an optional button. Especially for services that don't usually but would sometimes like to tip (such as retail).

    Leaving customers with thinking about if the person behind the counter is judging them for not tipping is not the final impression a customer should be left with and that is the only option with opt-out tipping being the only tipping option.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  2. I just had a server bring me a receipt. She went to enter the tip and it said tip was stored on device. She didn't use a hand held. Why can't she confirm the tip or let the manager have power to change the tip. This has happened numerous times. This has to change or else I need to change point of sales systems as my staff keep losing their hard earned tips.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  3. We would like to have a control field added to the Virtual Terminal Invoice option, that will transfer over to reporting. We use control numbers for all transactions, on a normal transaction that number carries over to reporting. There is no such field in the Invoice option. This forces our accounting team to spend long lengths of time researching customer names, rather than already having the control data in reporting.

    4 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  4. The ability for the signature verification screen to be turned on and off. Merchant liked this feature as it allowed them time to check customers ID.

    1 vote

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  5. In the Tips program, it would be very helpful to also show the Cardholders Name or Last Name. Rather than having to look for the last 4 digits on the receipt and on the screen.

    2 votes

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    1 comment  ·  Tipping  ·  Admin →
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    Hello, 

    Thanks for your feedback. Would you mind elaborating on the problem you're running into by not having the Cardholder Name in this Tips report? Also, to confirm, are you referring to the Tips app on the Clover device, or on the Clover Web Dashboard?

    Thanks, 

    Clover Product

  6. In my job I do not deal with customers face to face all my clients are dealt with online so I am often needing to send an invoice for payment. It tends to get very busy around here and I often forget to check back to see if they have paid their invoice leaving customers waiting longer than they should for their results. With our previous provider when a payment was made I received an email notification with a copy of the receipt to my preferred email as a reminder this was one of my favorite features whereas clover only…

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  7. You really need to Add Editing to Invoices as it is essential in case you make a mistake or need to adjust a price.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  8. Would like the option for discounts to apply only to particular revenue class. IE, we have a $20 food credit option but there is no way to apply it to the bill without it also discounting beverages/liquor

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  9. We need to be able to offer quantity discounts and for them to be automatically applied.

    I have a donut shop and offer a $1.50 discount when customers purchase 6 donuts and a $3.50 discount when they buy 12. Wen they buy 18, they get $5.00 off ($3.50+$1.50), when they buy 24 they get $7off ($3.50+$3.50), they buy 30 they get $8.50 ($3.50+$3.50+$1.50) and so on.

    Right now the only way I can apply the discount is by setting up a $1.50 and $3.50 discount and manually applying them to each sale which adds quite a few steps to the…

    3 votes

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    0 comments  ·  Discounts  ·  Admin →
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  10. Loosing 40 Jewelry store locations as the Stock Quantity does not add the item count back to inventory. Could you please implement this asap?

    1 vote

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  11. I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?

    3 votes

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  12. I would like to display Payment Link names (QR Code, Link and button) in the dashboard so I can differentiate between various campaigns. Currently, they all show up as "Custom Item" and that's not very helpful.

    3 votes

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  13. I need a report available on the terminals (that employees have access to) that breaks down sales by revenue class. I have a bar/restaurant and tip out is done based off of sales (liquor/food).

    97 votes

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    Hello, 


    If comparing to the Employees Report within the Web Dashboard, which shows Employee Sales Summary and Employee Summary by Revenue Class, would this information suffice, or are there additional details/classes that would be helpful for this on-device report?


    Also, does the Reporting App on the device help with this request, or is that also missing pertinent information that your staff would like to see?


    Thanks, 

    Clover Product

  14. Linke Clover payment to Quick Books. we have a recuring mothly payments and we want it to be linked to invoices on Quickbook

    4 votes

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  15. Ability to set Email preferences for Emailed Receipts & Emailed Closeout Reports on the Employee Record instead of ONLY the Owner email address. Clover is not integrated in our system and someone other than the owner posts these payments in our system. OR the ability to print all transaction receipts included with the close out report for that day. Otherwise its a ton of clicks to get everything you need printed, as you have to go into each one and open.

    1 vote

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  16. When printing the payment receipt it does not show the invoice or customer name on the receipt. It has a place on the virtual terminal screen to add note which is where we put the information but it does not print out on the receipt. If it is already on the screen, why cannot i not be added to the receipt.

    1 vote

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  17. Merchants are requesting the ability to modify the Register app so that Discounts and Additional Charges can be shown on the screen automatically rather than accessed through the menus. Merchants frequently apply discounts and need faster access

    3 votes

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    1 comment  ·  Discounts  ·  Admin →
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  18. I think we should be able to change the date customers get charged. I run a wine club and sometimes my dates change for when I need to charge a customer. The only solution the customer service gave me was to end each individual persons subscription and then add them with the new date. Also if that is going to be the solution we should be able to have a way to do a mass add or delete to them.

    3 votes

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  19. Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  20. Retailers give store credits to customers (on a slip) and have it enabled as a payment tender. When store credit is chosen and it covers a partial payment
    and then the rest of the payment is by credit/debit card the payment receipt only shows the credit/debit card payment not the store credit. It should show both payment methods on the receipt.

    1 vote

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