571 results found
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18% server charge
When the 18% gratuity service charger is added to the tables we have been running into a problem that involves table discounts. When we add a discount to the table ex: free dessert, employee discount, - it recalculates the 18% server charge when in fact it should be 18% on the whole ticket before the discount and taxes.. What is a way to fix this?
2 votes -
Penny Rounding for Cash Transactions in Canada
As you may know, Canada has abandoned pennies for all cash transactions.
And pennies will be automatically rounded up for $.03 and more, and rounded down for $.02 or less.
This has been universal among all POS systems and Banks in Canada, and I hope Clover can adapt to this quickly, otherwise it's going to cause reconciliation issues
4 votes -
Reduce the possibility of mistakenly processing a sale as a refund when using the Clover Mini Keypad
We just add the Clover Mini 2 and attached a Clover Mini Keypad. There is a toggle button that allows you to switch between sales and refunds. On the first day of using the new card reader, one of the users accidentally changed from sale to refund and processed 2 transaction before realizing the error.
There is no way to disable the refund functionality on the Clover Mini Keypad (I spoke with the Clover Technical group that confirmed the refund feature could not be disabled). We like using the keypad to push the credit card amount to the Clover Mini.…
1 vote -
Invoicing functionality
I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
edit or update an invoice after it has been issued and need to be resent
Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
Need to be able to forward invoices to another email address
Need to be able to record a payment for an invoice…2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT
MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
More accurate payment processing error message
Merchant complained about payment error messages being vague and misleading. The merchant received an error message advising "This type of card cannot be used on this terminal" which leads them to believe there is an issue with the terminal and they contacted Clover support. Clover support research concluded that the card was declined by the issuer and not by Clover. The merchant is requesting to have the error messages updated so that they accurately reflect the type of decline.
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
Stop Invoice notification
Currently when an invoice is cancelled the customer gets and email saying it was cancelled, merchant needs the option to select whether or not a notification should be sent
1 vote -
Add card icon to customers with saved card on file in web dashboard
On the Customers summary and detail page on the web dashboard, add a card icon to the saved customer's record so merchants can quickly see which customers have a saved card on file. Currently merchants have to go in one by one in, click on an order, then view receipt, to determine if there is a card saved. Or they have to query through the Virtual Terminal.
2 votes -
Apply service charge to all orders
Option to enable or disable - Default (will be added to any items with “Default service charge” turned on)
2 votes -
Keep tab open after partial payment
In the Clover Dining app, allow a partial payment to be applied to a tab and leave the tab open for more orders and have balance paid later.
Use Case:
A group has a tab open. One person from the group has to go and wants to pay either for specific items or a specific amount towards that tab before leaving. The rest of the group is staying and will continue to order drinks and food.
Currently, if a payment is applied, you can no longer add items to a tab.
This makes it very complicated to continue to serve…3 votes -
Payment terms for invoicing
merchant should be able to specify COD, 15 days, 30 days, etc.
14 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Invoice or Payment Link Receipt Options
Very helpful to have a receipt print from our Clover Mini once an invoice is paid by a customer and then we could reconcile that receipt against our batch.
As it stands we have to log into our clover dashboard or check our email. Furthermore, the email to which the paid invoice receipt should be the email of the user that sent the invoice request and not just the business owners personal email address. Clover only sends emails to just the business owners email address, and I had to change that to the businesses email address so my manager can…
3 votesHello,
Thank you for your suggestion, but your first request does not align with our current priorities.
We will take your second request into consideration within our feature backlog.
Best,
Clover Product -
Clover On-Line - Hosted Checkout
We are trying to use Hosted Checkout so our clients have the ability to pay an invoice on-line at their convenience. The button on our website brings you to the "hosted checkout" which requires the user to in-put their name as well as their credit card info. HOWEVER, the name is not transmitted with the payment information. How are we to know who's paying us?????
6 votesThanks for reaching out. We are actively reviewing your feedback.
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Reopening a ticket to add items when a partial payment is made
Ability to reopen an order and add items when a partial deposit is made from days ago.
10 votes -
Tip Entry needs to be accessed on tablet screen AND printed receipt.
Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.
29 votesHello,
This feature is under review.
A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper.
Thanks,
Clover Product
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Clover go g2 skip zip code
Allow the option to do enter country code/phone number or skip on clover go g2. Clover go g1 is being phased out and the option is not availed on the g2 app.
1 vote -
REDISPLAY THE ORDER BACK TO CLOVER DINING IF IT WAS REFUNDED AND HAS OPEN BALANCE
REDISPLAY the order back to clover dining if the order was refunded as it has an open balance, Manager refunds a transaction of an employee due to incorrect tender type, the order that was paid to the incorrect tender type the order should return back to clover dining app as it has an open balance. Right now, that erroneous order of the employee shows in the orders app as “refunded” in red letter versus having it open in yellow letters because that order has an open balance. And have that order return back to clover dining as that table is…
1 vote -
Have ability for custom fields for payment button
Currently it only asks for card and billing info. We have merchants needing the ability to have custom fields for their payment button. Examples could be: Invoice #, Account #, or a note.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Employee discount set at item cost
It would be nice for an option for an "employee discount" button in the discounts menu that will put all items at "item cost" for employees instead of us having to ring each item individually.
1 vote -
Holiday Service Surcharge
Would like to have a button for extra service charges on a Holiday - e.g Xmas or New Year's Day or a large group service - e.g a party or event. Sometimes some restaurant customers don't tip enough. This will incentivize our employees working during holidays & avoid absences then for an event of large group, for clean up service.
In Australia, tipping is not required but restaurants automatically have a holiday charge if they remain open & provide service on a holiday. This should be applicable here in the US, too. However, restaurant owners have the prerogative to do…
1 vote
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