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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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694 results found

  1. Prompt for Tips Depending on Order Type

    Merchant wanted the clover to ask for tips depending on the Order Type.

    7 votes

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    1 comment  ·  Tipping  ·  Admin →
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  2. Progressive Discount (same item)

    Merchant needs to do discount by items like buy one get the other one with discount buy 3 and get another discount for one item most of the applications can do it but just by category not by item meaning that the discount will be apply to any item on that category and he needs the discount been apply to the same item the customer bought

    6 votes

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    1 comment  ·  Discounts  ·  Admin →
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  3. Option to remove Verify Signature step after transaction

    Does not want the option to verify the signature after doing a transaction.

    10 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Planned  ·  Kevin Nathan responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

  4. Retry processing transactions when offline

    When processing transactions offline, and once online and transactions decline, should be an option to retry the transaction in the clover

    12 votes

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    0 comments  ·  Admin →
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    Kevin Nathan responded

    Hello, 


    Thank you for your suggestion, but this request does not align with our current priorities.


    Best, 

    Clover Product

  5. Tip line on PIN debit transactions or ablility to cancel PIN entry

    Merchant needs the ability for a PIN debit transaction to allow for the addition of a tip or the ability to turn off PIN entry on the Station. Merchant has many online PIN debit card transactions which do not produce a tip line.

    7 votes

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    0 comments  ·  Tipping  ·  Admin →
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  6. Option to require a reason for refund

    55 votes

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    1 comment  ·  Refunds/Exchanges  ·  Admin →
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    Planned  ·  Kevin Nathan responded

    Hello,


    This will be available in a future release. It will be an optional setting for the merchant. 


    Thanks,

    Clover Product

  7. merchant wants to be able o have different tax rates on each device on the account

    Merchant has several flex devices and they are used in different tax zones, so the merchant would like to have the ability to set different tax rates for each individual Flex device

    4 votes

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    1 comment  ·  Taxes  ·  Admin →
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  8. Warning message when Address and or Zip Mismatch on a Phone Order/Manual transaction.

    Merchants should get a warning when either the zip code or the address number does not match with the AVS service. This message should happen on any phone order or manual transaction prior to completing the sale. The merchant should then have the opportunity to either accept or decline the transaction (void) because of the possibility of fraud. As it is now in Clover, the merchant may not catch the fact the AVS failed especially since it does not print on the receipt. As long as the option "Skip receipt screen & begin next transaction" is not checked, you will…

    20 votes

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    4 comments  ·  Other Payments Suggestions  ·  Admin →
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  9. Multiple Tax Rates on Customer Receipt

    Allow customer receipts to print and display multiple tax rates (i.e. State Tax & Municipal Tax) to meet requirements that are mandated in certain states/territories.

    36 votes

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    Started  ·  21 comments  ·  Other Payments Suggestions  ·  Admin →
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  10. Tip Suggestions in Whole Amounts

    As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.

    34 votes

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    9 comments  ·  Tipping  ·  Admin →
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  11. Refund Items on Orders with a Preauthorized Payment

    As a Clover merchant I need the ability to refund a partial set of items on an order with many items AFTER the order has been paid (but before the payment card batch) so that if a customer changes their mind I can easily refund part of the entire order.

    12 votes

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    1 comment  ·  Refunds/Exchanges  ·  Admin →
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    Kevin Nathan responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. However, we will support refund by item after closeout in an upcoming release. 

    Best, 
    Clover Product

  12. Duo Support

    I have an issue with Clover duo 2nd when taking a payment from customer. Payment terminal keeps going back to tip select screen even though the customer already selects tip amount and pay with credit card. So, it makes double charge for same order most of time. This duo 2nd device is brand new, and network is super strong. How to resolve this problem? I was contacted to clover tech team, and they didn't give me the proper solution for this issue.

    0 votes

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    0 comments  ·  Tipping  ·  Admin →
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  13. customer should be able to sign on screen and on receipt, not either or

    customer should be able to sign on screen or on receipt (BOTH) not either or

    0 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Kevin Nathan responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. 

    Best, 
    Clover Product

  14. delete transactions

    The merchant would like the option delete transactions

    0 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Kevin Nathan responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. We would recommend that merchants void transactions in this case. There are upcoming enhancements to our void/refund workflows.

    Best, 
    Clover Product

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