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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. When running bogo 1/2 off sales which we do daily, Clover software doesnt work. If the customer is bringin back the higher price item from the BOGO 1/2 off sale, the refund only know to either issue the full dollar amount for that. It should be far less because a customer should never be allowed to get a free t shirt at half off. Please fix! It's so time consuming having to caluclate on the side the dollar amount we then have to issue as a manual refund. Inventory is also off at that point too because there's no log…

    4 votes

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  2. 44 votes

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  3. Can we get the ability to select multiple card types when filtering data in the dashboard? (Ex: Credit and Debit.) Sometimes we want to see just credit card volume when reconciling, it would save a step from having to export the entire stats and then filter out what we do not want (Cash/GC/Etc.)

    3 votes

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  4. 2 votes

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  5. Merchant wants for Clover to automatically add discount when sale items are scanned (BOGO items etc)

    For "2 for 1 discounts" wants the device to be able to save duplicate SKUs (different products)

    17 votes

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    3 comments  ·  Discounts  ·  Admin →
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  6. A merchant is requesting to be able to apply 100% discount to certain items but wants the customers to still be able to pay tax.

    12 votes

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    0 comments  ·  Discounts  ·  Admin →
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  7. 25 votes

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  8. FastPay to have a $20 option, since this is what most people pay with.

    Currently, if there is a low ticket price items (ie. $4, there is only a few options, the closest denominations to $4, but no $20)

    5 votes

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  9. Customize Sales Tax
    The store should be able to set the luxury tax for some products.
    For some products, the sales tax only comes from which is above a certain price.
    Or the system should have automated tax rate based on locations.

    5 votes

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    1 comment  ·  Taxes  ·  Admin →
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  10. 2 votes

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    Kevin Nathan responded

    Apologies for the delayed response. 

    This can be done today. Build an order with items in register, tap Pay, then tap Mail/Phone Order. Merchants may need to enable manual entry in their settings.

    Best, 

    Clover Product

  11. Enable a "Create New Order" function on the web dashboard. That will enable a salesperson to create a new/custom order & make edits/adjustments without the need for using Clover Station at the Point of Sale. That way, once the order is complete & ready for pick-up/payment, any associate can pull the Open Order up at the Point of Sale & collect payment at the time the customer picks up their order.

    13 votes

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    This use case will be supported when we add the ability to build orders with inventory items in in the VT. That feature has significant demand and is on our long-term roadmap. 

  12. For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.

    9 votes

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    We're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.

  13. Need to have a field for customer name. Had a chargeback on phone sale and no idea who it was for.

    6 votes

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    Kevin Nathan responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities.

    Best, 
    Clover Product

  14. when processing a credit or debit card have a bigger declined error message so employees will notice easier.

    7 votes

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  15. Merchant would like the option to add tip to a custom tender type the merchant creates.

    10 votes

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    2 comments  ·  Tipping  ·  Admin →
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  16. Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts

    6 votes

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    Planned  ·  Kevin Nathan responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

  17. Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    91 votes

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    Planned  ·  Kevin Nathan responded

    Hello,


    This will be available in a future release.


    Thanks,

    Clover Product

  18. With the discontinuing of the Clover Merchant Keypad, the Clover Mini and Station needs an alternative way to take Pin Debit. Merchants cannot rely on having to swivel screen around or pick up and face customer every time. You will get an abundance of "Tampered" errors disabling pin debit. We need either a better merchant keypad to allow customers to enter pin on Mini(perferred) or a pin pad to allow customers to enter pin without having to move the Clover Mini around.

    21 votes

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  19. Would love to have the invoice number field expanded and the bar code reader work so a user can scan a document and it auto fill into the invoice number field

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  20. Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported

    12 votes

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