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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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463 results found

  1. Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  2. When the 18% gratuity service charger is added to the tables we have been running into a problem that involves table discounts. When we add a discount to the table ex: free dessert, employee discount, - it recalculates the 18% server charge when in fact it should be 18% on the whole ticket before the discount and taxes.. What is a way to fix this?

    1 vote

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    0 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Currently, Clover Dining offers pre-auth for bar tabs, but if the pre-auth is greater than the order total, we have to pre-auth the card again to increment the pre-auth. Authorizations app has this functionality and better yet, once a card is pre-authorized, we can increment it without card present because the authorization is already saved, but it's no help because we need to manage out tabs and tables through Clover Dining.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.

    1 vote

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    0 comments  ·  Recurring Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  5. On the Customers summary and detail page on the web dashboard, add a card icon to the saved customer's record so merchants can quickly see which customers have a saved card on file. Currently merchants have to go in one by one in, click on an order, then view receipt, to determine if there is a card saved. Or they have to query through the Virtual Terminal.

    1 vote

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  6. Now, we have a standard percentage. But, we require multiple options to mimic the tips format

    1 vote

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    Hello, 

    Thanks for your feedback. Are you looking to have additional service charges assessed to all of your payments? How exactly does this relate our tipping options that are printed on the receipt?

    Thanks, 

    Clover Product

  7. We would like to have a field added to the web checkout screen when our customers input their credit card information for payment to us. We create and send out invoices out of quickbooks to our customer organizations. However when customers pay us, only the name of the person making the payment is entered and it is difficult to match the payment to the invoice. Can we add a field to the web checkout screen that allows the customer to input the invoice # they are paying or the business name of their organization so that we can more easily…

    1 vote

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  8. Option to enable or disable - Default (will be added to any items with “Default service charge” turned on)

    1 vote

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  9. When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.

    1 vote

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    1 comment  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, 

    Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal? 

    Thanks, 

    Clover Product

  10. Make it so that MacOS autofill of credit card info actually works

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Would like to have the ability to re-order how the tip options are laid out during the check out process on Station DUOs or Station 2s + mini combos. Would like to move the Skip option to the bottom under all the other tip options.

    1 vote

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    0 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    The Skip button on our tip screen is already at the bottom and for our new user interface, the No Tip button is also at the bottom. Can you please provide an image of this if you'd like to pursue this idea further?

    Best, 

    Clover Product

  12. 1 vote

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Please add links to pdf files for the invoices in Billing and Statements. As a cloud based company this seems an obvious thing to do, reducing the need for paper based copies if the merchant chooses an opt out to reduce waste.

    1 vote

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  14. When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if…

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Merchant loves using hyperlinks in Account & Setup / Ecommerce Payment Links. However, he needs to be looking at transactions every day in order to see if there were any payments. He would like to see a notification to his email address when somebody pays using the link

    1 vote

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  16. We need test/SMS to pay critically. It is requested by my merchant weekly. Is this on the roadmap to add to Clover solutions, soon?

    1 vote

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Print tip suggestion on the bottom of the bill BEFORE payment, AND print tip suggestion on the bottom of Cash Receipts.

    Clover only prints tip suggestion for Credit Card payments.

    1 vote

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    0 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  18. I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
    edit or update an invoice after it has been issued and need to be resent
    Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
    Need to be able to forward invoices to another email address
    Need to be able to record a payment for an invoice…

    1 vote

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  19. As I clean up overdue invoices, I've found about 40 where payment had been made another way (check, warranty coverage, etc.). When I canceled the invoice, I was not aware the customer would be notified via email. I was suddenly bombarded with calls from confused customers thinking they were getting billed again.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Generate Promotional Codes for Discounts on Online Orderings

    1 vote

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    0 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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