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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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  1. example: (employees get paid by commissions) Employee 1 is a massage therapist and Employee 2 is a facialist. both employees render 2 different services but it's 1 client. when client goes to pay ,the client to be charge 1 time and not have 2 separate transactions. so both employee get paid,under 1 traction

    1 vote

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  2. One reason to use the Clover more often would be to have a way to add the sale tax for the city in which the devices are being used without having to upgrade to a more expensive subscription. A threshold should be created to allow this feature for new and small businesses. A good example would be making more than 10,000 a month, taking you out of the free sales tax. However, many people who start new businesses don't have the income to upgrade to a more expensive subscription.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  3. There should be a way to see the card holder name after you submit the payment. You should be required to enter the customer name data before submitting payment.

    1 vote

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  4. Kevin, you say that FIserv will give approval to refund to a debit card, but I have searched site and called and no one knows what you are talking about. If you won't refund to a debit like every other retailer in the world...please add cash as an option. I don't want to do a manual transaction because it does not put the item back in to inventory. PLEASE RUSH THIS.

    1 vote

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  5. Need store credit option for item returns that do not qualify for a refund.

    1 vote

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  6. When creating a new customer for an Invoice - the last name cannot have a space in it - so for instance we cannot create a customer with the last name " Von Trapp". Clover support tried to tell me this was by design that back end banking systems don't support this (which I question very heavily because the First Name field allows for spaces) but even if that is the case they have to make the front end invoice support this because that invoice becomes a legal document so has to be able to display a customer's actual name.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  7. create a QR code associated with a general discount for some clients. For example, I want my local clients to have a discount when they show their QR code

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  8. Have the ability to choose a specific date for an invoice to be sent and not the prefixed weekly, monthly etc.

    3 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  9. offer option to split payment type on a single invoice. so you could use multiple cards or eve a mix of ACH and credit card on a single invoice.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  10. The ability to add a custom invoice number prior to sending it to the customer so payments made through invoicing could be exported the same way as anyother payment. The third party apps often do not function correctly. The virtual terminal is beautiful and invoicing could be too

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  11. A manager code shouldnt be required to delete an item that hasnt been printed but ahould be required for an order that has been sent. Currently a manager code is required for both or you turn off the manager code for both.

    1 vote

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    0 comments  ·  Voids  ·  Admin →
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  12. Increase The Amount of Custom Discounts:

    Right now when using the "Custom Amount Discount" button the discount is maxed out at $9.99. Yes, that is Nine Dollars and Ninety Nine Cents. I need the ability to discount custom double and triple digit amounts. Why is there less than a $10 limit? Thanks

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  13. Would be nice to have buttons with a negative dollar amount or negative percentage amount. Like a regular inventory item.
    Have them listed in a Category or at the bottom of the Register screen. So they are always available. Make it an optional choice to display or not.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  14. Clover API is used on a customers website to purchase air boat tickets in advance. When the customer arrives that day to use the prepaid tickets a third party app is used to redeem those prepaid tickets. A cashier needs to assign a boat to the customer and check in that customer to show the customer used that ticket today. Clover does not directly have a report to show the customer used the prepaid ticket. IF the cashier could print the online sales receipt from the transaction or orders icon then scan the code on the app to open it…

    1 vote

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  15. A customer pays on groupon then clover register is unable to discount that groupon or validate if the groupon is real. xxxx allows for groupon codes to be added into the dashboard so when cashiers add the groupon discount the code shows accepted and the orginal price of the item is discounted to zero

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  16. Merchant wants to know when will Clover Devices be able to have the Credit Card Surcharge in Canada, since it was passed in Oct. 2023.

    1 vote

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  17. Merchant wants to have discounts applied to modifiers directly than just items only.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  18. Please allow the # of Automatic Retries on a failed Recurring Transaction to be configurable and not automatically try 5 times. Additionally, to be sure and not notify the recipient that their card failed each retry.

    1 vote

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  19. On an order with split payments, ie $20 bill:
    paid via $5 cash and $15 gift card…
    The customer’s receipt DOES NOT show both payments… you have to print two receipts, one for each payment… that’s crazy! can you escalate to the software team? please and thanks!”
    This is a direct merchant request, 4-lane, clover DUO nursery business (high volume)

    1 vote

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  20. Merchant has requested a functionality for House Accounts

    • Restaurants set up house account, where the customer agrees to pay the total amount due by the end of each month. The customer can then simply come in and eat lunch, while accruing charges to their house account and receiving an invoice at the end of the month
    6 votes

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