690 results found
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Gift Cards usage online
Customers complain that they cannot use the gift cards with the online orders - only numbers can be entered - no letters.
1 vote -
payment links
I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.
1 vote -
Allow Cash as a tender type on Virtual Terminal
Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.
1 vote -
Deposit for professional services
Salon's as a professional service, collect deposits for the ability to charge in advance and credit the subtotal so that they are not any no shows. if the customer does not show up they charge the deposit
1 vote -
Add the option for the recipient of an invoice to add a tip!
I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.
I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.
Please add this option or please explain how to turn on this feature.
Thank you!
5 votes -
tips
When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.
1 vote -
Surcharge Fee and Non-Surcharge Total on Order Receipts
PLEASE UPDATE SO WE ARE CALIFORNIA LAW (SB 478) COMPLIANT which took effect July 1, 2024.
Our clinic charges 3% to credit card charges but not Debit or Cash. We would like to be able to print out order receipts that show the customer the different prices between paying with Credit or Cash/Debit, so they see their options and make their decision. Instead of only seeing the 3% fee on the payment receipt once its already been charged to the customer.
PLEASE UPDATE ASAP Submitted 10/11/24
1 vote -
Cannot issue store credit on orders with a mix of payment methods (gift cards and credit cards)
Certain orders are not allowing store credit due to a mix of payment methods (gift cards and credit cards). This is a significant inconvenience for Retail merchants. The only workaround is manually issuing store credit through the gift card app, but that doesn't link back to the original order or update the stock quantity for items returned/exchanged.
1 vote -
Allow for remove taking payments through virtual terminal.
Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.
1 vote -
Allow business to view invoice notes after billing client
Since the dashboard update this week, I can no longer view my "notes" on my invoice. This is directly impacting our work flow.
1 vote -
We need to be able to add a % on top of certain items
It would be the reverse of discount, like add an additional % on custom items, for example when we are building a chain sling we add 10% of the total item as a build fee, but you only give a flat fee as an option would be nice to change it to a %
1 vote -
PRICING OPTIONS - time as variable
Our customers book with us based on time, we need a way to have the flexibility to choose one of our courts and punch in how much time a customer is spending which then computes the right pricing.
Ie: 1hr is $50 , 1.5hr is 5+25 = $75
Our employees should be able to punch in the amount time so the price can adjust accordingly.
1 vote -
Customers setting up recurring payments
I am able to send customers a link or a QR code to make a payment and/or donations but there is no options for them to set up a recurring payment and/or donation
As a admin I able to do so but I would it be efficient and easier if a customer was able to set up a recurring payment on their own, make edits and cancel recurring payments
1 vote -
interac surcharge
I recently changed from a 3rd party app in Clover to Clover's built-in surcharge functionality for interac and credit transactions. The credit portion works perfectly, the surcharge is always charged on credit transitions (tap or not). HOWEVER, your interac functionality is faulty! It will not charge the surcharge on tap transactions, it only charges on transactions where the customer inserts their card. This is a bug in my mind! Why would we not want surcharge applied to all interac transactions? The 3rd party app did so, so it's not a interac rule. It's clearly a bug in your software. Please…
1 vote -
Under custom item please get rid of the default wording custom item. Just leave this blank
Get rid of default wording “custom item” leave this blank
3 votes -
Improve Refund Process
I had a customer purchase six items on Monday then return one of the items the next day. The system allowed me to select the item from the original order to return but when I hit the refund button, an error comes up and states a manual refund is the only option. This is not the best option for returning merchandise to inventory and there is no way to remove it from the customer's purchase history which we utilize for every transaction. Not having the ability to return merchandise to inventory and remove from customers account in a single transaction…
1 vote -
Recurring Payments reporting
Please add recurring payments as an option to the reporting. Merchants want to be able view the data by dates.
1 vote -
Customer should not have control to switch to EBT
Customer can easily click on more options and switch to EBT and pay with EBT even if they purchased items like liquor
1 vote -
tim.driller@commercebank.com
Online enrollment for Telecheck, so Clover VT only merchants can take ACH payments, without the need for Telecheck paperwork to be physically signed and executed.
1 vote -
Pause Individual Card
Currently you can "pause" an entire plan, but not an individuals card. We should be able to "pause" an individuals card within a plan instead of having to delete it and then re-enter it. A "resume" date feature would be great with this also.
1 vote
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