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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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694 results found

  1. Employee permission to prevent using multiple discount

    Create an employee permission to limit using multiple discounts on an order for an item or order

    12 votes

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    1 comment  ·  Discounts  ·  Admin →
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  2. Warning when customers do not have enough funds for card payments

    Merchant wants to have a warning that says there is not enough funds for the transaction and they have to approve the transaction

    24 votes

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    3 comments  ·  Admin →
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  3. Tip line on PIN debit transactions or ablility to cancel PIN entry

    Merchant needs the ability for a PIN debit transaction to allow for the addition of a tip or the ability to turn off PIN entry on the Station. Merchant has many online PIN debit card transactions which do not produce a tip line.

    7 votes

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    0 comments  ·  Tipping  ·  Admin →
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  4. Merchant would like manual transaction app available on Clover station 2018

    I had old clover base station. It has Manual Transaction app on it.
    But, I bought new base station 2018. I went to app market to find and
    install. It not available.
    My restaurant still using old system to print bill. Then enter manually
    each transaction to charge for customers. With old base station was
    perfect. But newest base doesn’t have?
    Please make it! Now newest base station take to much time to do custom
    order and charge each time.
    Thank u!

    17 votes

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    1 comment  ·  Refunds/Exchanges  ·  Admin →
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  5. Automatically apply Service Charges

    Enhancement for Service Charges to automatically apply rather than manually selecting option each time.

    17 votes

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    7 comments  ·  Other Payments Suggestions  ·  Admin →
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  6. Option to remove Verify Signature step after transaction

    Does not want the option to verify the signature after doing a transaction.

    10 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Planned  ·  Kevin Nathan responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

  7. Offline -- If the clover system is off line it should automatically ask for a contact number.

    Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.

    Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.

    46 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  8. Change the tips section to pop up after the card has been run and before the signature.

    Change the tips section to pop up after the card has been run and before the signature.

    Or at least give the option to change the order.

    People are trained to hand their cards to the person behind the register and if its a card that swipes I have to just awkardly hold on to their card until they figure out the tip page.

    It's not intuitive the way its currently set up

    23 votes

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    3 comments  ·  Tipping  ·  Admin →
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  9. Retry processing transactions when offline

    When processing transactions offline, and once online and transactions decline, should be an option to retry the transaction in the clover

    12 votes

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    0 comments  ·  Admin →
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    Kevin Nathan responded

    Hello, 


    Thank you for your suggestion, but this request does not align with our current priorities.


    Best, 

    Clover Product

  10. Warning message when Address and or Zip Mismatch on a Phone Order/Manual transaction.

    Merchants should get a warning when either the zip code or the address number does not match with the AVS service. This message should happen on any phone order or manual transaction prior to completing the sale. The merchant should then have the opportunity to either accept or decline the transaction (void) because of the possibility of fraud. As it is now in Clover, the merchant may not catch the fact the AVS failed especially since it does not print on the receipt. As long as the option "Skip receipt screen & begin next transaction" is not checked, you will…

    20 votes

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    4 comments  ·  Other Payments Suggestions  ·  Admin →
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  11. Option to require a reason for refund

    55 votes

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    1 comment  ·  Refunds/Exchanges  ·  Admin →
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    Planned  ·  Kevin Nathan responded

    Hello,


    This will be available in a future release. It will be an optional setting for the merchant. 


    Thanks,

    Clover Product

  12. Multiple Tax Rates on Customer Receipt

    Allow customer receipts to print and display multiple tax rates (i.e. State Tax & Municipal Tax) to meet requirements that are mandated in certain states/territories.

    36 votes

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    Started  ·  21 comments  ·  Other Payments Suggestions  ·  Admin →
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  13. Tip Suggestions in Whole Amounts

    As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.

    34 votes

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    9 comments  ·  Tipping  ·  Admin →
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  14. Refund Items on Orders with a Preauthorized Payment

    As a Clover merchant I need the ability to refund a partial set of items on an order with many items AFTER the order has been paid (but before the payment card batch) so that if a customer changes their mind I can easily refund part of the entire order.

    12 votes

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    1 comment  ·  Refunds/Exchanges  ·  Admin →
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    Kevin Nathan responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. However, we will support refund by item after closeout in an upcoming release. 

    Best, 
    Clover Product

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