694 results found
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Debit Transactions Refund to Cash
Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.
14 votesHello,
This feature is under review.
Thanks,
Clover Product -
Refund Process
Hello,
The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…31 votesHello,
This feature is under review.
Thanks,
Clover Product
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Enter Customer Name
Need to have a field for customer name. Had a chargeback on phone sale and no idea who it was for.
6 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Copy Refund order
Hello,
Once the order is refund you can not reopen the order for payment. So can we have a function to copy closed or refunded orders to make it easier to processed these order so we do not need to manual recreate them.12 votes -
Ability to Capture Signature for custom tender type
There are clients for whom merchant would like provide In-House service/delivery/takeout of the items.
This In-House items/service will be billed or invoiced once a month and they would like to get a signature option to be printed with the custom tender type sales to record the pickup/delivery.
Is it possible to add something in that nature to ease up the confusion of if the item/service was received or not.
4 votesKevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. We would recommend looking for a semi-integrated solution that supports this signature workflow on our devices.
Best,
Clover Product -
Invoice Number and Autofill when barcode scanned
Would love to have the invoice number field expanded and the bar code reader work so a user can scan a document and it auto fill into the invoice number field
5 votes -
Bigger declined credit card notification
when processing a credit or debit card have a bigger declined error message so employees will notice easier.
7 votesThis will be coming in an update to the payment flow user interface.
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20 votes
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Clover Canada refunds
Ability to Void refunds
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Able to charge more than $99,999.00
Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts
6 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Allow discount to only be applied to the cost of the item but not the tax
A merchant is requesting to be able to apply 100% discount to certain items but wants the customers to still be able to pay tax.
12 votes -
Have Option to Require Zip Code and Street Address
For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.
9 votesWe're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.
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Service Charge On One Item
Add service charge to only one item instead of the whole bill.
4 votes -
Service Charge should be applied to total BEFORE discounts
Service Charge Percentage should be applied to total BEFORE discounts.
ie. Situation: 18% auto gratuity for parties larger than 6 people
Currently if a discount is applied to the order, the 18% service charge is calculated based on the DISCOUNTED TOTAL. It should be calculated on the TOTAL BEFORE DISCOUNT.
27 votes -
Adding tip to custom tender type
Merchant would like the option to add tip to a custom tender type the merchant creates.
10 votes -
Enable the creation of a "New Order" on the Web Dashboard
Enable a "Create New Order" function on the web dashboard. That will enable a salesperson to create a new/custom order & make edits/adjustments without the need for using Clover Station at the Point of Sale. That way, once the order is complete & ready for pick-up/payment, any associate can pull the Open Order up at the Point of Sale & collect payment at the time the customer picks up their order.
13 votesAdminGlenn Flinchbaugh (Admin, Clover) responded
This use case will be supported when we add the ability to build orders with inventory items in in the VT. That feature has significant demand and is on our long-term roadmap.
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Automatically add discount to sale items when scanned
Merchant wants for Clover to automatically add discount when sale items are scanned (BOGO items etc)
For "2 for 1 discounts" wants the device to be able to save duplicate SKUs (different products)
17 votes -
Tip Adjust After Sale and During Sale
A typical merchant that does counter sales and delivery such as a pizza restaurant, wants to have the tip suggest at the counter but have the ability to do tip adjust after the auth for the delivery tickets. The CC is run before the delivery and they bring the receipt back with a tip on it. Currently the only option is 100% at the counter or 100% after the sale.
25 votes -
Adding tips and signatures for Pre Auth while offline
Merchant wants to be ABLE TO APPLY TIPS & SIGNATURES FOR PRE AUTH WHILE OFFLINE
3 votes -
Cannot add tips to a transaction in Offline Mode
You cannot put tips in for a closed order if your Station is offline. Calling Clover support the only answer I received was to call in and they can run a 2nd transaction on the card for the tip amount. This would hit the customers card 2x and is NOT a good way to deal with this issue. If the Station is offline the tip amount should be able to be entered and stored/sent with all the other card data when the system comes back online.
If using pre-auth and the Clover is online everything works fine and the card…
9 votes
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