694 results found
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Merchant wants notification when voids happen
Merchant was upset because the clover voids a transaction
after it prints the receipt, he doesn't get notified about
it and he is losing money. Called in because he was concern and worried about void
transactions he has. He says clover does not warm him about
this, he gets the receipt but them the transaction gets voided.14 votes -
Tips app
Would like to have an option to not view all tips in the tips app and only the tips for the current day
19 votes -
Need tip line on Phone orders in register
Clover orders taken over the phone do not allow for a tip line.
14 votesWe understand the use case for this, and are considering it for a future release. If we see more requests, we'll bump up the priority.
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Enable Clover Mini's to have a Bolded "Refund" word on refunded tickets to help indentify them as diferent than a normal sale.
Bold the "Refund" word on refunded tickets.
2 votes -
Integrate with Mitchell 1 (Automotive SW) for all Automotive Repair businesses
Apparently all automotive merchants (according to this merchant) utilize Mitchell 1 Software in their industry. I recommend Clover integrates with it to offer the ability to process transactions as he said their pricing is extremely high and they don't have options. Just a thought.
4 votes
Kevin Nathan
responded
Hello,
Mitchell 1 could integrate with our Semi-Integrated solutions to offer it to Clover merchants. An integration initiated from our side does not align with our current priorities.
Thanks,
Clover Product
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Void the payment without voiding the order
If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…
23 votesWe are increasing and adding features to be able to edit existing and closed orders that will likely assist with your needs.
Thank you
Clover Communications
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Allow for certain items or modifiers to be excluded from discounts
We offer discounts to many customers, but not all items (such as already on-sale items) are discount eligible. We need to be able to mark certain items (through a label or checkbox) as ineligible for discount so that order discounts will be calculated without them.
32 votes -
Returns and Exchanges Help
Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you
26 votes -
EBT remove taxes automatically
Merchant is requesting the option to have taxes automatically remove from EBT transactions
18 votes -
2 votesKevin Nathan
responded
Apologies for the delayed response.
This can be done today. Build an order with items in register, tap Pay, then tap Mail/Phone Order. Merchants may need to enable manual entry in their settings.
Best,
Clover Product
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modify payment on closed orders
I have a very large merchant with 8 clovers and they are about to switch to micros for this exact reason. They are insanely busy, and many times a card is swiped for the wrong table. When this happens, they have to void the transaction.
BUT - there is no feature to re-open the order and apply the correct payment card. Instead, they have to open a new table/order, re-enter all of the items, apply a note to the kitchen "do not make" (because you can't close an order that is not fired), swipe the card again to complete payment.…
9 votes -
Manual refunds tracking items returned
Manual refunds should be able to inclue items from inventory so merchant can net sales of those items and keep inventory updated.
4 votes -
Transactions- Tender Type Filter (multiple Tenders)
Can we get the ability to select multiple card types when filtering data in the dashboard? (Ex: Credit and Debit.) Sometimes we want to see just credit card volume when reconciling, it would save a step from having to export the entire stats and then filter out what we do not want (Cash/GC/Etc.)
3 votes -
option to re-print credit card receipt after tip is adjusted
Merchants are requesting the option to reprint the CC receipt with the tip after the tip is adjusted. Many restaurants audit the customers hand written tip adjustment at checkout to make sure no errors were made when adjusting tips.
6 votes -
Returns & Exchanges Suggestions - Coming from a retailer
May I suggest a few things.
Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.
Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…
13 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Detail Batch Report Needed listing all transactions at closeout
When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.
This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.
I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…
44 votesAll - We have are updating this status of this request to Under Review, as we did not fully understand that this ask is for a detailed batch report to print from the device.
Detailed transaction level reporting is available on the dashboard today. The team has been working on multiple reporting enhancements, but they are focused on the dashboard.
We do have a team reviewing this request. Thank you for understanding our confusion and we will return with an update as soon as one is available.
Thank you
Clover Communications
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Scan/Attach items to Manual Refund
Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.
17 votes -
Expanded refund/ exchange options
Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for
22 votes -
Quick Sale Option
Merchant would like to be able to have a quick sale option for a parking garage. Merchant wants to be able to have customer insert/swipe card and the device to automatically have a predetermined amount; also would like to be able to hit the option of CASH when customer has cash instead of choosing the amount of cash.
4 votesHello,
This feature is under review.
Thanks,
Clover Product -
Refunds without receipt issue
We have an issue when issuing a manual refund to a customer without a receipt, there's no way to attach a generic item or specific item to it. Why can't I scan an item or attach a item in the inventory to it? We're in retail and that would make sense. Reporting is very off because of this problem.
7 votes
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