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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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  1. I had old clover base station. It has Manual Transaction app on it.
    But, I bought new base station 2018. I went to app market to find and
    install. It not available.
    My restaurant still using old system to print bill. Then enter manually
    each transaction to charge for customers. With old base station was
    perfect. But newest base doesn’t have?
    Please make it! Now newest base station take to much time to do custom
    order and charge each time.
    Thank u!

    17 votes

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  2. Merchant would like the ability to add multiple service charges to an order.

    33 votes

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  3. Enhancement for Service Charges to automatically apply rather than manually selecting option each time.

    17 votes

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  4. Does not want the option to verify the signature after doing a transaction.

    10 votes

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  5. Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.

    Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.

    44 votes

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  6. Change the tips section to pop up after the card has been run and before the signature.

    Or at least give the option to change the order.

    People are trained to hand their cards to the person behind the register and if its a card that swipes I have to just awkardly hold on to their card until they figure out the tip page.

    It's not intuitive the way its currently set up

    23 votes

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    2 comments  ·  Tipping  ·  Admin →
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  7. Merchants should get a warning when either the zip code or the address number does not match with the AVS service. This message should happen on any phone order or manual transaction prior to completing the sale. The merchant should then have the opportunity to either accept or decline the transaction (void) because of the possibility of fraud. As it is now in Clover, the merchant may not catch the fact the AVS failed especially since it does not print on the receipt. As long as the option "Skip receipt screen & begin next transaction" is not checked, you will…

    19 votes

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  8. 54 votes

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  9. Allow customer receipts to print and display multiple tax rates (i.e. State Tax & Municipal Tax) to meet requirements that are mandated in certain states/territories.

    34 votes

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  10. As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.

    34 votes

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    9 comments  ·  Tipping  ·  Admin →
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