570 results found
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Cannot add tips to a transaction in Offline Mode
You cannot put tips in for a closed order if your Station is offline. Calling Clover support the only answer I received was to call in and they can run a 2nd transaction on the card for the tip amount. This would hit the customers card 2x and is NOT a good way to deal with this issue. If the Station is offline the tip amount should be able to be entered and stored/sent with all the other card data when the system comes back online.
If using pre-auth and the Clover is online everything works fine and the card…
8 votes -
Refund Report to show last 4 digits of cards
Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported
12 votes -
25 votes
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Transaction App: Request to change "Search" to reflect grand total with tips for charge-back purposes
ISO called on behalf of the Merchant. They had a chargeback for a transaction but was searching payment info from the grand total, not subtotal without the tip. The tip amount was more than the transaction amount but that caused them to not be able to locate the payment info requested by the bank in time. We did educate the proper way to search but he still wanted that search option to be change to grand total with tip and tax amount included.
5 votes -
More prompts when Processing Manually
Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.
stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute
7 votesHello,
This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.
Thanks,
Clover Product -
Allow Half Percentages In Discount App
Merchant is requesting to be able to use half percentages in the Discount App
Merchant wants to be able to give a 4.5% discount12 votes -
43 votes
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Make the discount be able to have a decimal point. Instead of 4% it’s 3.846%
For cash discounting we need to increase all menu prices by 4% but then if someone pays with cash we need to implement a 3.846% discount to the entire order for everything to equal out.
14 votes -
4 votes
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Paying out tips directly in the Tips App
It would be nice if there was a total in the tip app and if there was a way to pay the tips out that shows a time and date when paid. It would also be nice if there was a report that could be printed with this information on it. It should be by employee and you should be able to print only one employee for a time period.
15 votes -
9 votes
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Discount Reason Prompt
Allow a pop up box to type it after applying a custom discount (and/or allow it to be an option selected as a prompt when creating a discount in the discount app) to type in the reason for the discount.
•If I do a custom 15% off, I want employees/manager to type in why ie "Side was cold".
•If I create a discount named "Bar Comp" and it’s a standard 100% comp, I want a prompt for employees to put in a reason ie "Tonic was flat in customers Gin & Tonic"
73 votes -
10 votes
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Assign taxes to order type
Have the ability to assign a tax rate to a particular order type. Ex. the order type will be the different states they are doing services and within that order, the type will have that state tax applied once clicked
7 votes -
Option for Pay Out tender
We need a Pay Out option for cash pay outs from the Register app.
9 votes -
16 votes
We will soon be launching the ability to present dollar amount or percentage based tips. Cardholders may already enter a custom tip.
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5 votes
Hello,
This feature is under review.
Thanks,
Clover Product -
Clover Dashboard: Virtual Terminal Supporting Inventory
virtual terminal on the dashboard to be able to involve his inventory to track stock amounts and sales
58 votes -
Order amount based tax for orders over 5000.00
Merchant would like the ability to have or setup tax rates to order amounts. New tax requires have orders over 5000.00 be taxed at 6% and orders under 5000.00 be taxed at 7%
4 votes -
Service Charge By Order Type
The merchant would like to be able to apply a service charge for To/Go-Delivery Order Types
10 votes
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