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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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572 results found

  1. When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.

    This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.

    I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…

    43 votes

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    All - We have are updating this status of this request to Under Review,  as we did not fully understand that this ask is for a detailed batch report to print from the device.

    Detailed transaction level reporting is available on the dashboard today. The team has been working on multiple reporting enhancements, but they are focused on the dashboard. 

    We do have a team reviewing this request.  Thank you for understanding our confusion and we will return with an update as soon as one is available. 

    Thank you

    Clover Communications

  2. Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.

    16 votes

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  3. Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for

    18 votes

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  4. Merchant would like to be able to have a quick sale option for a parking garage. Merchant wants to be able to have customer insert/swipe card and the device to automatically have a predetermined amount; also would like to be able to hit the option of CASH when customer has cash instead of choosing the amount of cash.

    4 votes

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  5. We have an issue when issuing a manual refund to a customer without a receipt, there's no way to attach a generic item or specific item to it. Why can't I scan an item or attach a item in the inventory to it? We're in retail and that would make sense. Reporting is very off because of this problem.

    7 votes

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  6. Please allow for merchant to ring up a customer, allowing returns and exchanges to show up on the same transaction from Register. This will allow a way more seamless, fluid process. Thank you.

    8 votes

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  7. Using the discounts app be able to have a specific discount but choose a variable amount. Essentially custom discount amount but have a set category so it’s traceable.

    8 votes

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    2 comments  ·  Discounts  ·  Admin →
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  8. You have the alphabet under the number for the merchant pin area but no alphabet under the numbers for the customer Pin number. Please add, People have a word they use for a debit/credit pin password.

    7 votes

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  9. When running bogo 1/2 off sales which we do daily, Clover software doesnt work. If the customer is bringin back the higher price item from the BOGO 1/2 off sale, the refund only know to either issue the full dollar amount for that. It should be far less because a customer should never be allowed to get a free t shirt at half off. Please fix! It's so time consuming having to caluclate on the side the dollar amount we then have to issue as a manual refund. Inventory is also off at that point too because there's no log…

    4 votes

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  10. Merchant would like the option for the tips to be entered on the tablet screen AND the printed receipt at the device level

    68 votes

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    17 comments  ·  Tipping  ·  Admin →
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  11. Merchant would like a feature that would allow him to differentiate food items from non-food items when processing using ebt with tethered devices (Station-to-Mini)

    5 votes

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  12. Would like to have an option to put reason for void when voiding transactions.

    92 votes

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    Started  ·  8 comments  ·  Voids  ·  Admin →
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  13. When a customer pays with a gift card, there is no way for a customer to leave a tip. Even if there are still funds on the card, if the customer does not have cash, then the server does not get tipped.

    17 votes

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    2 comments  ·  Tipping  ·  Admin →
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  14. employee discounts applied using employee's identification number and applied only to specific items

    6 votes

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    0 comments  ·  Discounts  ·  Admin →
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  15. I want the option to apply discounts on specific items or categories for a specified date range and have it available to everyone
    (no loyalty, coupons, etc, just a plain old sale for whoever walks in my store). Similar to happy hour app, but be able to choose a date range to run the promotion,

    Ex: 10% off accessories this week

    (have it apply automatically so that i don't have to manually discount every accessory that someone buys)

    8 votes

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    1 comment  ·  Discounts  ·  Admin →
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  16. Be able to make customer groups and automatically apply discounts that you set for each group

    ex: Label certain customers as "military" or "employee" and automatically give discount specified to each customer type/group

    20 votes

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    0 comments  ·  Discounts  ·  Admin →
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  17. Merchant runs a carwash and would like an enhancement that would allow them to charge tax as part of the total instead of it added on - without employees having to calculate this

    8 votes

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    0 comments  ·  Taxes  ·  Admin →
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  18. FastPay to have a $20 option, since this is what most people pay with.

    Currently, if there is a low ticket price items (ie. $4, there is only a few options, the closest denominations to $4, but no $20)

    5 votes

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  19. Allow merchants to comp (give away a free meal) in the register app. This will allow merchants to track any food that is given away for free. With every comp ask for a reason why the meal was comped.

    28 votes

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    2 comments  ·  Discounts  ·  Admin →
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  20. Customize Sales Tax
    The store should be able to set the luxury tax for some products.
    For some products, the sales tax only comes from which is above a certain price.
    Or the system should have automated tax rate based on locations.

    5 votes

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    1 comment  ·  Taxes  ·  Admin →
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